Home » Ricoh Manuals » Multifunction Devices » Ricoh Aficio MP C3500 » Manual Viewer

Ricoh Aficio MP C3500 Troubleshooting - Page 81

Cannot scan. The, No paper. Load

View all Ricoh Aficio MP C3500 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 81 highlights

When a Message is Displayed Message Cause Solution The entered path is not correct. Please re-enter. The entered path format is incorrect. Confirm the destination computer and the path, and then enter it again. Captured file exceeded max. number of pages per file. Cannot send the scanned data. The maximum number of pages per file has been exceeded. Reduce the number of pages in the transmitted file, and then resend the file. See "Storage function", Scanner Reference. Original is being The machine is using scanned by anoth- another function such er function. as copying. Please wait. [Copier][Document Server]... Retry scanning after the operation with the other function is completed. E-mail address The entered e-mail ad- Make sure the e-mail address is correct, entered is not dress is incorrect. and then enter it again. correct. Please 5 re-enter. Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete. Because there is not enough free hard disk space in the machine for delivering or sending by e-mail while storing in the Document Server, only some of the pages could be scanned. Specify whether to use the data or not. Memory is full. Cannot scan. The scanned data will be deleted. Because of insufficient hard disk space, the first page could not be scanned. Try one of the following measures: • Wait for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. See "Setting items for Scan Settings", Scanner Reference. • Delete unneeded stored files. See "Deleting a Stored File", Scanner Reference. Memory is full. Do you want to store scanned file? Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned. Specify whether to use the data or not. No paper. Load paper of one of No paper is set in the specified paper tray. the following sizes, then press [Start Printing]. Load paper of the sizes listed in the message. 73

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
Names of Major Options	10
1. When the Machine Does Not Operate As wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When an Indicator to the Right of a Function Key is Lit	16
When You Have Problems Operating the Machine	17
When a Job is Not Performed	22
2. Troubleshooting When Using the Copy Function	27
When a Message Appears	27
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
When Memory is Full	37
3. Troubleshooting When Using the Facsimile Function	39
Adjusting the Volume	39
When a Message Appears	41
When You Cannot Send or Receive Fax Messages as Wanted	48
When Memory is Full	51
If an Error Report is Printed	52
Turning Off the Main Power / In the Event of Power Failure	53
When an Error Occurs Using Internet Fax	54
Error Mail Notification	54
Error Report (E-Mail)	54
Server-Generated Error E-mail	54
4. Troubleshooting When Using the Printer Function	55
When a Message Appears during Installation of the Printer Driver	55
Windows 95/98/Me	55
Windows 2000	56
Windows XP, Windows Server 2003	56
Windows NT 4.0	57
If USB Connection Fails	58
When a Message Appears	59
Status Messages	59
Alert Messages	60
Checking the Error Log	61
When You Cannot Print	62
Other Printing Problems	65
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scan file	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are not possible when messages appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding paper, Toner and Staples	87
Loading paper	87
Loading Paper into the Paper Trays	88
Loading Paper into the Large Capacity Tray (LCT)	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	92
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
When Toner Remains	99
Sending Faxes or Scanned Documents When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	105
Adding Staples	106
SR790	106
Finisher SR3030 and Booklet Finisher SR3020	107
Booklet Finisher SR3020 (Saddle Stitch)	108
Replacing the Stamp Cartridge	109
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
SR790	119
Finisher SR3030 and Booklet Finisher SR3020	120
Booklet Finisher SR3020 (Saddle Stitch)	121
Removing Punch Waste	122
Finisher SR3030 and Booklet Finisher SR3020	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum environmental conditions	125
Environments to avoid	126
Moving	127
Power Connection	128
Access to the Machine	129
Maintaining Your Machine	130
Cleaning the Exposure Glass	130
Cleaning the Exposure Glass Cover	131
Cleaning the Auto Document Feeder	131
Cleaning the Dustproof Glass	132

Match case Limit results 1 per page

When a Message is Displayed

The entered path

is not correct.

Please re-enter.

The entered path format

is incorrect.

Confirm the destination computer and

the path, and then enter it again.

Captured file ex-

ceeded max. num-

ber of pages per

file. Cannot send

the scanned data.

The maximum number of

pages per file has been

exceeded.

Reduce the number of pages in the

transmitted file, and then resend the

file. See “Storage function”, Scanner

Reference.

Original is being

scanned by anoth-

er function.

Please wait.

[

Copier

][

Document Server

]

...

The machine is using

another function such

as copying.

Retry scanning after the operation with

the other function is completed.

E-mail address

entered is not

correct. Please

re-enter.

The entered e-mail ad-

dress is incorrect.

Make sure the e-mail address is correct,

and then enter it again.

Memory is full.

Scanning has been

cancelled. Press

[Send] to send

the scanned data,

or press [Cancel]

to delete.

Because there is not

enough free hard disk

space in the machine for

delivering or sending by

e-mail while storing in

the Document Server,

only some of the pages

could be scanned.

Specify whether to use the data or not.

Memory is full.

Cannot scan. The

scanned data will

be deleted.

Because of insufficient

hard disk space, the

first page could not be

scanned.

Try one of the following measures:

•

Wait for a while, and then retry the

scan operation.

•

Reduce the scan area or scanning

resolution. See “Setting items for

Scan Settings”, Scanner Reference.

•

Delete unneeded stored files. See

“Deleting a Stored File”, Scanner

Reference.

Memory is full.

Do you want to

store scanned

file?

Because there is not

enough free hard disk

space in the machine for

storing in the Document

Server, only some of the

pages could be scanned.

Specify whether to use the data or not.

No paper. Load

paper of one of

the following

sizes, then press

[Start Printing].

No paper is set in the

specified paper tray.

Load paper of the sizes listed in the

message.

Message

Cause

Solution