Ricoh Aficio MP C3500 Troubleshooting - Page 58

If USB Connection Fails

Get Ricoh Aficio MP C3500 PDF manuals and user guides View all Ricoh Aficio MP C3500 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 58 highlights

Troubleshooting When Using the Printer Function If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem The machine is not automatically recognized. Cause Solution The USB cable is not con- Turn off the power of the machine, re- nected properly. connect the USB cable, and then turn it on again. Windows has already Check whether the com- Open Windows' Device Manager, and configured the USB set- puter has identified the then, under [Universal Serial Bus control- tings. machine as an unsup- lers], remove any conflicting devices. ported device. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally 4 remove required devices. For details, see Windows Help. When using Windows 2000 / XP or Windows Server 2003, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box. Windows Me and the machine cannot be connected. You need to download USB Printing Support for Windows Me. Download USB Printing Support from the supplier's website. Search the model name you use on the supplier's website, and download USB Printing Support. 50

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
Troubleshooting When Using the Printer Function
50
4
If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem
Cause
Solution
The machine is not auto-
matically recognized.
The USB cable is not con-
nected properly.
Turn off the power of the machine, re-
connect the USB cable, and then turn it
on again.
Windows has already
configured the USB set-
tings.
Check whether the com-
puter has identified the
machine as an unsup-
ported device.
Open Windows' Device Manager, and
then, under
[
Universal Serial Bus control-
lers
]
, remove any conflicting devices.
Conflicting devices have a
[
!
]
or
[
?
]
icon
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
When using Windows 2000 / XP or
Windows Server 2003, an erroneous de-
vice is displayed under
[
USB Controller
]
in the
[
Device Manager
]
dialog box.
Windows Me and the ma-
chine cannot be connect-
ed.
You need to download
USB Printing Support for
Windows Me.
Download USB Printing Support from
the supplier's website.
Search the model name you use on the
supplier's website, and download USB
Printing Support.