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When You Cannot Print

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Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing does not start. The machine is set to "Of- Press the {Online} key. fline". Printing does not start. The cause is displayed on Check the error message or warning the display of the control status on the display panel and take the 4 panel. required action. Printing does not start. The interface cable is not Connect the interface cable securely. If connected correctly. it has a fastener, fasten that securely as well. See "Connecting to the Interfaces", General Settings Guide. Printing does not start. The correct interface cable is not being used. The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See "Connecting to the Interfaces", General Settings Guide. Printing does not start. The interface cable was connected after the machine was switched on. Connect the interface cable before turning on the machine. Printing does not start. If the machine is operating in an extended wireless LAN, failure to print might result from a weak wireless signal. To check signal status, press the {User Tools / Counter} key, and then press [System Settings] on the display panel. On the [Interface Settings] tab, select [IEEE 802.11b], and then press [Wireless LAN Signal]. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in the infrastructure mode.) Printing does not start. If the machine is operating in an extended wireless LAN, SSID settings are incorrect. Check using the machine's display panel that the SSID is correctly set. See "Network Settings", General Settings Guide. 54

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
Names of Major Options	10
1. When the Machine Does Not Operate As wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When an Indicator to the Right of a Function Key is Lit	16
When You Have Problems Operating the Machine	17
When a Job is Not Performed	22
2. Troubleshooting When Using the Copy Function	27
When a Message Appears	27
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
When Memory is Full	37
3. Troubleshooting When Using the Facsimile Function	39
Adjusting the Volume	39
When a Message Appears	41
When You Cannot Send or Receive Fax Messages as Wanted	48
When Memory is Full	51
If an Error Report is Printed	52
Turning Off the Main Power / In the Event of Power Failure	53
When an Error Occurs Using Internet Fax	54
Error Mail Notification	54
Error Report (E-Mail)	54
Server-Generated Error E-mail	54
4. Troubleshooting When Using the Printer Function	55
When a Message Appears during Installation of the Printer Driver	55
Windows 95/98/Me	55
Windows 2000	56
Windows XP, Windows Server 2003	56
Windows NT 4.0	57
If USB Connection Fails	58
When a Message Appears	59
Status Messages	59
Alert Messages	60
Checking the Error Log	61
When You Cannot Print	62
Other Printing Problems	65
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scan file	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are not possible when messages appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding paper, Toner and Staples	87
Loading paper	87
Loading Paper into the Paper Trays	88
Loading Paper into the Large Capacity Tray (LCT)	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	92
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
When Toner Remains	99
Sending Faxes or Scanned Documents When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	105
Adding Staples	106
SR790	106
Finisher SR3030 and Booklet Finisher SR3020	107
Booklet Finisher SR3020 (Saddle Stitch)	108
Replacing the Stamp Cartridge	109
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
SR790	119
Finisher SR3030 and Booklet Finisher SR3020	120
Booklet Finisher SR3020 (Saddle Stitch)	121
Removing Punch Waste	122
Finisher SR3030 and Booklet Finisher SR3020	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum environmental conditions	125
Environments to avoid	126
Moving	127
Power Connection	128
Access to the Machine	129
Maintaining Your Machine	130
Cleaning the Exposure Glass	130
Cleaning the Exposure Glass Cover	131
Cleaning the Auto Document Feeder	131
Cleaning the Dustproof Glass	132

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing

[

]

Problem

Cause

Solution

Printing does not start.

The power is off.

Check the cable is securely plugged

into the power outlet and the machine.

Turn on the main power switch.

Printing does not start.

The machine is set to “Of-

fline”.

Press the

{

Online

}

key.

Printing does not start.

The cause is displayed on

the display of the control

panel.

Check the error message or warning

status on the display panel and take the

required action.

Printing does not start.

The interface cable is not

connected correctly.

Connect the interface cable securely. If

it has a fastener, fasten that securely as

well. See “Connecting to the Interfac-

es”, General Settings Guide.

Printing does not start.

The correct interface ca-

ble is not being used.

The type of interface cable you should

use depends on the computer. Be sure

to use the correct one. If the cable is

damaged or worn, replace it. See “Con-

necting to the Interfaces”, General Set-

tings Guide.

Printing does not start.

The interface cable was

connected after the ma-

chine was switched on.

Connect the interface cable before turn-

ing on the machine.

Printing does not start.

If the machine is operat-

ing in an extended wire-

less LAN, failure to print

might result from a weak

wireless signal.

To check signal status, press the

{

User

Tools / Counter

}

key, and then press

[

Sys-

tem Settings

]

on the display panel. On

the

[

Interface Settings

]

tab, select

[

IEEE

802.11b

]

, and then press

[

Wireless LAN

Signal

]

. If signal quality is poor, move

the machine to a location where radio

waves can pass or remove objects that

might cause interference.

(You can check signal status only when

using wireless LAN in the infrastruc-

ture mode.)

Printing does not start.

If the machine is operat-

ing in an extended wire-

less LAN, SSID settings

are incorrect.

Check using the machine's display pan-

el that the SSID is correctly set. See

“Network Settings”, General Settings

Guide.