Ricoh Aficio MP C3500 Troubleshooting - Page 74

When You Cannot Send Scanned Files, When Stored Files Cannot be Accessed

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Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems. When Stored Files Cannot be Accessed This section explains likely causes of and possible solutions for job access-related problems. Problem Cause Solution The stored file is locked and is not accessible. The file, which is password protected, is locked because the password was incorrectly entered ten times. Contact the administrator. 5 When You Cannot Browse the Network to Send a Scan file This section explains likely causes of and possible solutions for the Browse Network failing to operate when files are sent. Problem Cause The network cannot be The following machine settings browsed when specify- may not be correct: ing the destination folder. • IPv4 address • Subnet Mask Solution Check the settings. See "Network Settings ", General Settings Guide. When the TWAIN Driver Cannot be Started This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution The Scanner Properties Advanced encryption has been For details about the extended se- dialog box cannot be specified in the extended security curity setting, contact an admin- displayed. setting. istrator. 66

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Troubleshooting When Using the Scanner Function
66
5
When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Delivery
and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-related
problems.
When You Cannot Browse the Network to Send a Scan file
This section explains likely causes of and possible solutions for the Browse
Network failing to operate when files are sent.
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driver
failing to operate.
Problem
Cause
Solution
The stored file is locked
and is not accessible.
The file, which is password pro-
tected, is locked because the pass-
word was incorrectly entered ten
times.
Contact the administrator.
Problem
Cause
Solution
The network cannot be
browsed when specify-
ing the destination
folder.
The following machine settings
may not be correct:
•
IPv4 address
•
Subnet Mask
Check the settings. See “Network
Settings ”, General Settings
Guide.
Problem
Cause
Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has been
specified in the extended security
setting.
For details about the extended se-
curity setting, contact an admin-
istrator.