Ricoh Aficio MP C3500 Troubleshooting - Page 49

Reception, Printing, Clear/Stop, Check / Stop Transmission File

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When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution To cancel a Memory - Transmission. If the original is being sent or if it is in standby, press the {Clear/Stop} key or [Check / Stop Transmission File]. See "Canceling a Transmission", Facsimile Reference. To cancel an Immediate Transmission. Press the {Clear/Stop} key. See "Canceling a Transmission", Facsimile Reference. Although a group specifi- The number of specified cation was set for the fol- destinations exceeds lowing, reception was not the maximum number possible. that can be specified as Receiving Station of In- a group. formation Box, Forward- ing, Forwarding of Special Sender, Reception Report e-mail, Email TX Results, routing e-mail received via SMTP. A maximum of 500 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group or designated in 1-5 of Transfer Box, transmission is canceled but an error message does not appear. See "Registering a Names to a Group", General Settings Guide. ❖ Reception Problem Cause Solution The machine failed to print received fax documents. If this happened when the Receive File indicator was lit, low paper may have caused printing to stop. • Load paper into the tray. • Add toner. See "Substitute Reception", Facsimile Reference. The machine failed to print received fax documents. Store has been selected Print the fax documents using a Web for Reception File Setting. browser or the Print Stored RX File function. See "Printing Received and Stored Documents" and "Printing fax information using a Web browser", Facsimile Reference. The machine failed to print Add Paper indicator is lit. Load paper into the tray. See p.79 received fax documents. "Loading paper". ❖ Printing Problem Cause Solution Print is slanted. The tray's side fences might not be locked. Check the side fences are locked. See p.83 "Changing the Paper Size". Print is slanted. The paper is fed at a slant. Load the paper correctly. See p.79 "Loading paper". Misfeeds occur frequently. The number of feeding in exceeds the capacity of the machine. Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See "Copy Paper", About This Machine. 3 41

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When You Cannot Send or Receive Fax Messages as Wanted
41
3
❖
Reception
❖
Printing
To cancel a Memory
Transmission.
-
If the original is being sent or if it is in
standby, press the
{
Clear/Stop
}
key or
[
Check / Stop Transmission File
]
. See
“Canceling a Transmission”, Facsimile
Reference.
To cancel an Immediate
Transmission.
-
Press the
{
Clear/Stop
}
key. See “Cancel-
ing a Transmission”, Facsimile Refer-
ence.
Although a group specifi-
cation was set for the fol-
lowing, reception was not
possible.
Receiving Station of In-
formation Box, Forward-
ing, Forwarding of
Special Sender, Reception
Report e-mail, Email TX
Results, routing e-mail
received via SMTP.
The number of specified
destinations exceeds
the maximum number
that can be specified as
a group.
A maximum of 500 parties can be spec-
ified for a group. Check if there are over
the specified numbers registered in the
address book. If a group was registered
in another group or designated in 1-5 of
Transfer Box, transmission is canceled
but an error message does not appear.
See “Registering a Names to a Group”,
General Settings Guide.
Problem
Cause
Solution
The machine failed to
print received fax docu-
ments.
If this happened when
the Receive File indicator
was lit, low paper may
have caused printing to
stop.
•
Load paper into the tray.
•
Add toner.
See “Substitute Reception”, Facsimile
Reference.
The machine failed to
print received fax docu-
ments.
Store has been selected
for Reception File Setting.
Print the fax documents using a Web
browser or the Print Stored RX File
function. See “Printing Received and
Stored Documents” and “Printing fax
information using a Web browser”,
Facsimile Reference.
The machine failed to print
received fax documents.
Add Paper indicator is lit.
Load paper into the tray. See p.79
“Loading paper”.
Problem
Cause
Solution
Print is slanted.
The tray's side fences
might not be locked.
Check the side fences are locked. See
p.83 “Changing the Paper Size”.
Print is slanted.
The paper is fed at a slant.
Load the paper correctly. See p.79
“Loading paper”.
Misfeeds occur frequently.
The number of feeding in
exceeds the capacity of
the machine.
Load paper only as high as the upper
limit markings on the side fences of the
paper tray or bypass tray. See “Copy
Paper”, About This Machine.
Problem
Cause
Solution