Ricoh Aficio MP C3500 Troubleshooting - Page 48
When You Cannot Send or Receive Fax Messages as Wanted, Transmission/Reception, Transmission
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Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution 3 Both transmission and re- The modular cord may be Make sure that the modular cord is cor- ceiving are impossible. disconnected. rectly connected. See "Connecting the Machine to a Telephone Line and Tele- phone", Genera Settings Guide. ❖ Transmission Problem Cause Solution Document appears blank The original was placed at the other end. upside down. Place it correctly. See "Placing Originals", Copy/Document Server Reference. Transmission failed due to "maximum e-mail size" error. If the e-mail size specified Set Max. E-mail Size to [Off], or set the on the machine is too maximum e-mail size to a larger value. large, the Internet Fax Then, re-send the document. See "Max- document cannot be sent. imum E-mail Size", General Settings Guide. When using On Hook Dial or Manual Dial, "Receiving data..." appears and transmission is not allowed. If the machine fails to detect the size of the original when {Start} key is pressed, it performs a receiving operation. Press [Scan Size], select the scan area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the {Start} key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the {Start} key. See "Parameter Settings", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, login password, or driver encryption key is incorrect. Check your login user name, login password, or driver encryption key, and enter them correctly. Contact the administrator. LAN-Fax Driver does not A high security level is Contact the administrator. work. set by the extended secu- rity function. To cancel a Memory - Transmission. Press the {Clear/Stop} key or [Stop] to cancel the job during scanning. See "Canceling a Transmission", Facsimile Reference. 40