Ricoh Aficio MP C3500 Troubleshooting - Page 85

Cannot find XXX, Communication er - scanner driver

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When a Message is Displayed Message Cause Solution Insufficient mem- Scanner memory is insuf- • Reset the scan size. ory. Reduce the ficient. • Lower the resolution. scanning area. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: • "The Relationship between the Resolution and the Scanning Area" chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. Cannot find "XXX" • The main power • Check whether the main power scanner used for switch of the previ- switch of the scanner used for the the previous ously used scanner is previous scan is turned off. scan. "YYY" will not set to "On". • Check the previously used scanner is 5 be used instead. • The machine is not connected to the network correctly. ("XXX" and "YYY" indicate scanner names.) connected to the net- • Cancel the Personal Firewall of the work correctly. client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See "Network Settings", General Settings Guide and "Using telnet", Network Guide. • Select the scanner used for the previous scan. Error has occurred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows. • Check whether the client computer can use the TCP/IP protocol. Communication er- A communication error ror has occurred has occurred on the neton the network. work. Check whether the client computer can use the TCP/IP protocol. 77

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When a Message is Displayed
77
5
Insufficient mem-
ory. Reduce the
scanning area.
Scanner memory is insuf-
ficient.
•
Reset the scan size.
•
Lower the resolution.
•
Set with no compression. See
TWAIN Driver help.
The problem may be due to the follow-
ing cause:
•
“The Relationship between the Res-
olution and the Scanning Area”
chart in Help for halftone scanning
might not always apply. Scanning
cannot be performed if large values
are set for brightness when using
halftone or high resolution.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
(“XXX” and “YYY” indi-
cate scanner names.)
•
The main power
switch of the previ-
ously used scanner is
not set to “On”.
•
The machine is not
connected to the net-
work correctly.
•
Check whether the main power
switch of the scanner used for the
previous scan is turned off.
•
Check the previously used scanner is
connected to the network correctly.
•
Cancel the Personal Firewall of the
client computer.
•
Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
•
Select the scanner used for the pre-
vious scan.
Error has occurred
in the scanner
driver.
An error has occurred in
the driver.
•
Check whether the network cable is
connected correctly to the client
computer.
•
Check whether the Ethernet board
of the client computer is recognized
correctly by Windows.
•
Check whether the client computer
can use the TCP/IP protocol.
Communication er-
ror has occurred
on the network.
A communication error
has occurred on the net-
work.
Check whether the client computer can
use the TCP/IP protocol.
Message
Cause
Solution