Ricoh Aficio MP C3500 Troubleshooting - Page 86

No User Code is, Any of Login User

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Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is in use for other function. Please wait. A function of the machine other than the scanner function is being used such as the copier function. Wait for a while and reconnect. Insufficient mem- Memory is insufficient. ory. Close all other applications, then restart scanning. • Close all the unnecessary applications running on the client computer. • Uninstall the TWAIN driver, and then reinstall it after restarting the computer. No User Code is registered. Consult your system administrator. Access is restricted with user codes. Contact the administrator of the machine. Any of Login User The entered login user • Check the login user name, login Name, Login Pass- name, password, or driv- password, and driver encryption 5 word or Driver er encryption key was in- key. Encryption Key is valid. • Permission to use this function has incorrect. not been granted. Contact the ad- ministrator. Cannot register the user because the scanner's address book is full. Failed to authenticate the user at the authentication server because the address book is full. Contact the administrator of the machine. The user has been already registered in the scanner's address book. Failed to authenticate the user at the authentication server because same user name has been already registered in the address book. Contact the administrator of the machine. 78

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Troubleshooting When Using the Scanner Function
78
5
Scanner is in use
for other func-
tion. Please wait.
A function of the machine
other than the scanner
function is being used such
as the copier function.
Wait for a while and reconnect.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
Memory is insufficient.
•
Close all the unnecessary applica-
tions running on the client computer.
•
Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
No User Code is
registered. Con-
sult your system
administrator.
Access is restricted with
user codes.
Contact the administrator of the ma-
chine.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
•
Check the login user name, login
password, and driver encryption
key.
•
Permission to use this function has
not been granted. Contact the ad-
ministrator.
Cannot register
the user because
the scanner's ad-
dress book is
full.
Failed to authenticate the
user at the authentication
server because the ad-
dress book is full.
Contact the administrator of the ma-
chine.
The user has been
already regis-
tered in the
scanner's address
book.
Failed to authenticate the
user at the authentication
server because same user
name has been already
registered in the address
book.
Contact the administrator of the ma-
chine.
Message
Cause
Solution