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Ricoh Aficio MP C3500 Troubleshooting - Page 70

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Troubleshooting When Using the Printer Function Problem Cause Solution PDF files do not print PDF files are passout/cannot perform word-protected. [PDF Direct Print]. To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. • For details about [PDF Menu], see "PDF Menu", General Settings Guide. • For details about Web Image Monitor, see the Web Image Monitor Help. PDF files do not print out/cannot perform [PDF Direct Print]. PDF files cannot be printed if they are print-disabled in PDF file security setting. Change the PDF file security setting. PDF files do not print High compression Open the application used to create the PDF, 4 out/cannot perform PDF files created us- and then print the file using the application's [PDF Direct Print]. ing the machine's driver. scanner function can- Re-save the file in normal (non-compressed) not print directly. PDF format. Some types of High Compression PDF files are not supported. Consult your sales representative about the supported file types. [PDF Direct Print] pro- Fonts were not emduces strange or mal- bedded. formed characters. Embed fonts in the PDF file you want to print and then print. Printing by Bluetooth The number of jobs is slow. exceeds the capacity of the machine. Reduce the number of jobs. Printing by Bluetooth • A communication • Remove the machine from close proximity is slow. error might have with IEEE 802.11b wireless LAN devices. occurred. • If there are active IEEE 802.11b wireless • Interference from LAN devices or other Bluetooth devices IEEE 802.11b nearby, relocate the machine or disable (wireless LAN) those devices. devices can reduce communication speed. • Bluetooth transmission speeds are not high. If the problem cannot be solved, contact your service representative. 62

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
Names of Major Options	10
1. When the Machine Does Not Operate As wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When an Indicator to the Right of a Function Key is Lit	16
When You Have Problems Operating the Machine	17
When a Job is Not Performed	22
2. Troubleshooting When Using the Copy Function	27
When a Message Appears	27
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
When Memory is Full	37
3. Troubleshooting When Using the Facsimile Function	39
Adjusting the Volume	39
When a Message Appears	41
When You Cannot Send or Receive Fax Messages as Wanted	48
When Memory is Full	51
If an Error Report is Printed	52
Turning Off the Main Power / In the Event of Power Failure	53
When an Error Occurs Using Internet Fax	54
Error Mail Notification	54
Error Report (E-Mail)	54
Server-Generated Error E-mail	54
4. Troubleshooting When Using the Printer Function	55
When a Message Appears during Installation of the Printer Driver	55
Windows 95/98/Me	55
Windows 2000	56
Windows XP, Windows Server 2003	56
Windows NT 4.0	57
If USB Connection Fails	58
When a Message Appears	59
Status Messages	59
Alert Messages	60
Checking the Error Log	61
When You Cannot Print	62
Other Printing Problems	65
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scan file	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are not possible when messages appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding paper, Toner and Staples	87
Loading paper	87
Loading Paper into the Paper Trays	88
Loading Paper into the Large Capacity Tray (LCT)	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	92
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
When Toner Remains	99
Sending Faxes or Scanned Documents When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	105
Adding Staples	106
SR790	106
Finisher SR3030 and Booklet Finisher SR3020	107
Booklet Finisher SR3020 (Saddle Stitch)	108
Replacing the Stamp Cartridge	109
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
SR790	119
Finisher SR3030 and Booklet Finisher SR3020	120
Booklet Finisher SR3020 (Saddle Stitch)	121
Removing Punch Waste	122
Finisher SR3030 and Booklet Finisher SR3020	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum environmental conditions	125
Environments to avoid	126
Moving	127
Power Connection	128
Access to the Machine	129
Maintaining Your Machine	130
Cleaning the Exposure Glass	130
Cleaning the Exposure Glass Cover	131
Cleaning the Auto Document Feeder	131
Cleaning the Dustproof Glass	132

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

If the problem cannot be solved, contact your service representative.

PDF files do not print

out/cannot perform

[

PDF Direct Print

]

PDF files are pass-

word-protected.

To print password-protected PDF files, enter

the password in the

[

PDF Menu

]

or on Web Im-

age Monitor.

•

For details about

[

PDF Menu

]

, see “PDF

Menu”, General Settings Guide.

•

For details about Web Image Monitor, see

the Web Image Monitor Help.

PDF files do not print

out/cannot perform

[

PDF Direct Print

]

PDF files cannot be

printed if they are

print-disabled in PDF

file security setting.

Change the PDF file security setting.

PDF files do not print

out/cannot perform

[

PDF Direct Print

]

High compression

PDF files created us-

ing the machine's

scanner function can-

not print directly.

Open the application used to create the PDF,

and then print the file using the application's

driver.

Re-save the file in normal (non-compressed)

PDF format.

Some types of High Compression PDF files are

not supported. Consult your sales representa-

tive about the supported file types.

[

PDF Direct Print

]

pro-

duces strange or mal-

formed characters.

Fonts were not em-

bedded.

Embed fonts in the PDF file you want to print

and then print.

Printing by Bluetooth

is slow.

The number of jobs

exceeds the capacity

of the machine.

Reduce the number of jobs.

Printing by Bluetooth

is slow.

•

A communication

error might have

occurred.

•

Interference from

IEEE 802.11b

(wireless LAN)

devices can reduce

communication

speed.

•

Bluetooth trans-

mission speeds are

not high.

•

Remove the machine from close proximity

with IEEE 802.11b wireless LAN devices.

•

If there are active IEEE 802.11b wireless

LAN devices or other Bluetooth devices

nearby, relocate the machine or disable

those devices.

Problem

Cause

Solution