Ricoh Aficio MP C3500 Troubleshooting - Page 79

Max. E-mail Size, Divide & Send E-mail, Yes per, Yes per Max. Size, in Scanner Fea

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When a Message is Displayed Message Cause Solution Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The correct Network settings are not made. • Check the network settings of the client computer. • Check that components such as the LAN cable are connected properly. • Check that the server settings are correct and the server is working properly. Authentication The entered user name or • Check that the user name and pass- with the destina- password was invalid. word are correct. tion has failed. Check settings. • Check that the ID and password for the destination folder are correct. To check the current status, press [Scanned Files Status]. • A password of 128 or more characters may not be recognized. 5 Sender has not been specified. The sender's name was not specified. A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name. Exceeded max. Email size. Sending E-mail has been cancelled. Check [Max. E-mail Size] in Scanner Features. The maximum e-mail size has been exceeded. • Increase the size of [Max. E-mail Size]. • Set [Divide & Send E-mail] to [Yes (per Page)] or [Yes (per Max. Size)]. See "Send Settings", General Settings Guide. Sending the data has failed. The data will be resent later. A network error has oc- Wait until sending is retried automati- curred and a file was not cally after the preset interval. If sending sent correctly. fails again, contact the administrator. Transmission has failed. To check the current status, press [Scanned Files Status]. While a file was being sent, a network error occurred and the file could not be sent correctly. Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. If multiple files were sent, use the Scanned Files Status screen to check for which file the problem occurred. Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Transmission has failed. Allocate sufficient space. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination. 71

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When a Message is Displayed
71
5
Connection with
the destination
has failed. Check
the status and
connection. To
check the current
status, press
[Scanned Files
Status].
The correct Network set-
tings are not made.
•
Check the network settings of the
client computer.
•
Check that components such as the
LAN cable are connected properly.
•
Check that the server settings are
correct and the server is working
properly.
Authentication
with the destina-
tion has failed.
Check settings.
To check the cur-
rent status,
press [Scanned
Files Status].
The entered user name or
password was invalid.
•
Check that the user name and pass-
word are correct.
•
Check that the ID and password for
the destination folder are correct.
•
A password of 128 or more charac-
ters may not be recognized.
Sender has not
been specified.
The sender's name was
not specified.
A sender's name should be specified
before sending e-mail. Send e-mail after
specifying the sender's name.
Exceeded max. E-
mail size. Sending
E-mail has been
cancelled. Check
[Max. E-mail Size]
in Scanner Fea-
tures.
The maximum e-mail size
has been exceeded.
•
Increase the size of
[
Max. E-mail Size
]
.
•
Set
[
Divide & Send E-mail
]
to
[
Yes (per
Page)
]
or
[
Yes (per Max. Size)
]
.
See “Send Settings”, General Settings
Guide.
Sending the data
has failed. The
data will be re-
sent later.
A network error has oc-
curred and a file was not
sent correctly.
Wait until sending is retried automati-
cally after the preset interval. If sending
fails again, contact the administrator.
Transmission has
failed. To check
the current status,
press [Scanned
Files Status].
While a file was being
sent, a network error oc-
curred and the file could
not be sent correctly.
Try the operation once more. If the mes-
sage is still shown, the network may be
crowded. Contact the administrator. If
multiple files were sent, use the
Scanned Files Status screen to check for
which file the problem occurred.
Transmission has
failed. Insuffi-
cient memory in the
destination hard
disk. To check the
current status,
press [Scanned
Files Status].
Transmission has failed.
There was not enough
free space on the hard
disk of the SMTP server,
FTP server, or client com-
puter at the destination.
Allocate sufficient space.
Message
Cause
Solution