HP Integrity rx2800 HP Insight Management WBEM Provider Events Reference Guide - Page 39

Cannot read a system ID. Probable Cause: BMC failure. Recommended Action

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5750 5751 5752 5753 5755 5756 5757 5758 5760 5762 5763 5764 5766 Warning Warning Warning Warning Error Error Error Error Warning Error Error Error Error Cannot get system ID status from BMC. Probable Cause: The communication with the system ID is lost. Recommended Action: Reset the BMC using the 'rb' command from the MP. If this doesn't work (or no MP available), unplug power from the system for 10 seconds and try rebooting the system. WBEM EventID: 495. WBEM ProviderName: FPL_IndicationProvider. Cannot read a system ID. Probable Cause: BMC failure. Recommended Action: Unplug power from the system for 10 seconds and try rebooting the system. WBEM EventID: 496. WBEM ProviderName: FPL_IndicationProvider. Failed to write new system ID. BMC reported an error. Probable Cause: Inaccessible/corrupted FRU EEPROM on system board and/or I/O backplane. Recommended Action: Check content of FRU EEPROM of the system board and secondary location using ifru. If FRU EEPROM content can be accessed on both board flash BMC firmware. If content cannot be accessed on system board replace system board. If content cannot be accessed from the secondary location, replace the secondary location FRU. If it cannot be done or doesn't solve the issue replace system board. WBEM EventID: 497. WBEM ProviderName: FPL_IndicationProvider. The system ID(s) currently in the system is invalid. Probable Cause: The system ID(s) is invalid and the user did not elect to fix the problem. Recommended Action: Reboot the system and follow the prompts to fix the issue. WBEM EventID: 498. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL services for installing interrupt handlers. Probable Cause: Mismatch between EFI and SAL. Recommended Action: Upgrade system firmware. WBEM EventID: 499. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL service to install run-time interrupt handlers. Probable Cause: Mismatch between EFI and SAL. Recommended Action: Upgrade system firmware. WBEM EventID: 500. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL services for installing interrupt handlers. Probable Cause: Mismatch between EFI and SAL portions of the system firmware. Recommended Action: Reboot, if problem persists, contact your HP representative for support. WBEM EventID: 501. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL service to install boot-time interrupt handlers. Probable Cause: Mismatch between EFI and SAL. Recommended Action: Reboot or upgrade system firmware. If problem persists contact your HP representative for support. WBEM EventID: 502. WBEM ProviderName: FPL_IndicationProvider. Too many parameters were passed to the utilities system. Probable Cause: This is a firmware error. Contact FW engineering. WBEM EventID: 2463. WBEM ProviderName: FPL_IndicationProvider. A crossbar port is unexpectedly not present. Probable Cause: An XBC is indicating a port failure. Recommended Action: Validate all of the cells connectivity to the PD Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 504. WBEM ProviderName: FPL_IndicationProvider. A crossbar port unexpectedly has its HW_LINK_OK bit not set. Probable Cause: An XBC is indicating a port failure. Recommended Action: Validate all of the cells connectivity to the PD Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 505. WBEM ProviderName: FPL_IndicationProvider. A connected port was found to be in FE. Probable Cause: An XBC is indicating a port failure. Recommended Action: Validate all of the cells connectivity to the PD Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 506. WBEM ProviderName: FPL_IndicationProvider. There was an error while initializing the Concorde-Xbc interface. Probable Cause: An XBC is indicating a port failure. Recommended Action: Validate all of the cells connectivity to the PD Check the XBC chips seating reset the system replace either cells/system backplane. WBEM EventID: 507. WBEM ProviderName: FPL_IndicationProvider. Platform Events 39

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Cannot get system ID status from BMC. Probable Cause: The communication with
the system ID is lost. Recommended Action: Reset the BMC using the 'rb' command
from the MP. If this doesn't work (or no MP available), unplug power from the system
for 10 seconds and try rebooting the system. WBEM EventID: 495. WBEM
ProviderName: FPL_IndicationProvider.
Warning
5750
Cannot read a system ID. Probable Cause: BMC failure. Recommended Action:
Unplug power from the system for 10 seconds and try rebooting the system. WBEM
EventID: 496. WBEM ProviderName: FPL_IndicationProvider.
Warning
5751
Failed to write new system ID. BMC reported an error. Probable Cause:
Inaccessible/corrupted FRU EEPROM on system board and/or I/O backplane.
Recommended Action: Check content of FRU EEPROM of the system board and
secondary location using ifru. If FRU EEPROM content can be accessed on both board
flash BMC firmware. If content cannot be accessed on system board replace system
board. If content cannot be accessed from the secondary location, replace the
secondary location FRU. If it cannot be done or doesn't solve the issue replace system
board. WBEM EventID: 497. WBEM ProviderName: FPL_IndicationProvider.
Warning
5752
The system ID(s) currently in the system is invalid. Probable Cause: The system ID(s)
is invalid and the user did not elect to fix the problem. Recommended Action: Reboot
the system and follow the prompts to fix the issue. WBEM EventID: 498. WBEM
ProviderName: FPL_IndicationProvider.
Warning
5753
EFI unable to find the SAL services for installing interrupt handlers. Probable Cause:
Mismatch between EFI and SAL. Recommended Action: Upgrade system firmware.
WBEM EventID: 499. WBEM ProviderName: FPL_IndicationProvider.
Error
5755
EFI unable to find the SAL service to install run-time interrupt handlers. Probable
Cause: Mismatch between EFI and SAL. Recommended Action: Upgrade system
firmware. WBEM EventID: 500. WBEM ProviderName: FPL_IndicationProvider.
Error
5756
EFI unable to find the SAL services for installing interrupt handlers. Probable Cause:
Mismatch between EFI and SAL portions of the system firmware. Recommended
Action: Reboot, if problem persists, contact your HP representative for support.
WBEM EventID: 501. WBEM ProviderName: FPL_IndicationProvider.
Error
5757
EFI unable to find the SAL service to install boot-time interrupt handlers. Probable
Cause: Mismatch between EFI and SAL. Recommended Action: Reboot or upgrade
system firmware. If problem persists contact your HP representative for support.
WBEM EventID: 502. WBEM ProviderName: FPL_IndicationProvider.
Error
5758
Too many parameters were passed to the utilities system. Probable Cause: This is a
firmware error. Contact FW engineering. WBEM EventID: 2463. WBEM
ProviderName: FPL_IndicationProvider.
Warning
5760
A crossbar port is unexpectedly not present. Probable Cause: An XBC is indicating
a port failure. Recommended Action: Validate all of the cells connectivity to the PD
Check the XBC chips seating reset the system replace either cells/system backplane.
WBEM EventID: 504. WBEM ProviderName: FPL_IndicationProvider.
Error
5762
A crossbar port unexpectedly has its HW_LINK_OK bit not set. Probable Cause: An
XBC is indicating a port failure. Recommended Action: Validate all of the cells
connectivity to the PD Check the XBC chips seating reset the system replace either
cells/system backplane. WBEM EventID: 505. WBEM ProviderName:
FPL_IndicationProvider.
Error
5763
A connected port was found to be in FE. Probable Cause: An XBC is indicating a port
failure. Recommended Action: Validate all of the cells connectivity to the PD Check
the XBC chips seating reset the system replace either cells/system backplane. WBEM
EventID: 506. WBEM ProviderName: FPL_IndicationProvider.
Error
5764
There was an error while initializing the Concorde-Xbc interface. Probable Cause:
An XBC is indicating a port failure. Recommended Action: Validate all of the cells
connectivity to the PD Check the XBC chips seating reset the system replace either
cells/system backplane. WBEM EventID: 507. WBEM ProviderName:
FPL_IndicationProvider.
Error
5766
Platform Events
39