HP Integrity rx2800 rx2800 i2 User Service Guide - Page 59

Operating system does not boot, Operating system boots with problems, Intermittent server problems

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Operating system does not boot If the operating system does not boot, boot to UEFI, and use the following tools to view the system logs. Analyze any error messages to solve the problem. • UEFI Shell • iLO 3 Operating system boots with problems If the operating system is running and you are experiencing problems, use the following tools to solve the problem: • LEDs • Error Messages and event logs Intermittent server problems You can usually trace intermittent problems that occur during installation to power source problems, a loose connector, or some other hardware problem. If you are experiencing intermittent problems: 1. View iLO 3 MP logs and analyze the problem. Determine if there is more than one symptom and if the problem is random. 2. Verify that the ac power source is stable. 3. Reseat all rear panel connectors. 4. Reseat all hot-swap fans and power supplies. 5. Reseat all main memory DIMMs. 6. Reseat all cable harnesses and board connectors. SATA DVD+RW drive problems SATA DVD+RW drive problems that occur during installation are usually related to faulty connections. If you are experiencing DVD drive problems: 1. Remove and reinsert the disk. 2. Replace the disk. 3. Remove and reinstall the DVD drive. Verify that connectors are fully engaged. 4. Replace the DVD drive. 5. Reseat cables. SAS disk drive problems Hard drive problems that occur during installation are usually due to rough handling. The drive may not be correctly seated or may have been damaged in transit. If you are experiencing hard drive problems: 1. Remove and reinsert the faulty hard drive. 2. Swap the hard drive with one from another slot or with a known good spare. 3. Remove and reinstall the hard drive backplane. Verify that connectors are fully engaged. 4. Replace the hard drive backplane. 5. Reseat cables. Console problems Console problems during installations can be caused by faulty interconnections. If you are experiencing monitor, keyboard, or mouse problems: Installation troubleshooting 59

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Operating system does not boot
If the operating system does not boot, boot to UEFI, and use the following tools to view the system
logs. Analyze any error messages to solve the problem.
•
UEFI Shell
•
iLO 3
Operating system boots with problems
If the operating system is running and you are experiencing problems, use the following tools to
solve the problem:
•
LEDs
•
Error Messages and event logs
Intermittent server problems
You can usually trace intermittent problems that occur during installation to power source problems,
a loose connector, or some other hardware problem. If you are experiencing intermittent problems:
1.
View iLO 3 MP logs and analyze the problem. Determine if there is more than one symptom
and if the problem is random.
2.
Verify that the ac power source is stable.
3.
Reseat all rear panel connectors.
4.
Reseat all hot-swap fans and power supplies.
5.
Reseat all main memory DIMMs.
6.
Reseat all cable harnesses and board connectors.
SATA DVD+RW drive problems
SATA DVD+RW drive problems that occur during installation are usually related to faulty
connections. If you are experiencing DVD drive problems:
1.
Remove and reinsert the disk.
2.
Replace the disk.
3.
Remove and reinstall the DVD drive. Verify that connectors are fully engaged.
4.
Replace the DVD drive.
5.
Reseat cables.
SAS disk drive problems
Hard drive problems that occur during installation are usually due to rough handling. The drive
may not be correctly seated or may have been damaged in transit. If you are experiencing hard
drive problems:
1.
Remove and reinsert the faulty hard drive.
2.
Swap the hard drive with one from another slot or with a known good spare.
3.
Remove and reinstall the hard drive backplane. Verify that connectors are fully engaged.
4.
Replace the hard drive backplane.
5.
Reseat cables.
Console problems
Console problems during installations can be caused by faulty interconnections. If you are
experiencing monitor, keyboard, or mouse problems:
Installation troubleshooting
59