HP Integrity rx2800 rx2800 i2 User Service Guide - Page 96

Online support, Information to collect before you contact support

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Online support To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical Support Guide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter the server model number (rx2800 i2) in the search box. The following information is available on this website: • Software and firmware updates • The latest drivers and utilities • Additional documentation Phone support To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you, at: http://www.itrc.hp.com. Local phone numbers are listed in your native language for help. Information to collect before you contact support NOTE: It is highly recommended that you keep detailed records of any changes to your system, and of how system behavior has changed over time, or as a result of changes made to your system. Before you contact HP support, you should: 1. Check the previous sections of this chapter and attempt to solve the problem. • Note failure symptoms and error indications (LEDs and messages). • Capture and permanently log the current SEL and FPL contents. • Try to determine precisely what did or did not happen. 2. Collect the following information: • The model number of your server (for example, rx2800 i2). • The product number of your server. This can be found on the identification label, which is found at the front of the unit. • The serial number of your server. This can be found on the identification label. 3. Be familiar with your system configuration. • Are you using the LAN, RS-232, or web interface to monitor the server? • How many CPUs, DIMMs, and PCI cards have been installed? • What versions of CPU, memory, and PCI cards are used and where are they installed? • What accessories are installed? 4. Determine the following • Which firmware versions are in use? • When did the problem start? • Have recent changes been made to the system? • Which OS and version is in use? 96 Troubleshooting

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Online support
To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical
Support Guide or visit us at
. On our web page, enter
the server model number (rx2800 i2) in the search box.
The following information is available on this website:
•
Software and firmware updates
•
The latest drivers and utilities
•
Additional documentation
Phone support
To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you, at:
. Local phone numbers are listed in your native language for help.
Information to collect before you contact support
NOTE:
It is highly recommended that you keep detailed records of any changes to your system,
and of how system behavior has changed over time, or as a result of changes made to your system.
Before you contact HP support, you should:
1.
Check the previous sections of this chapter and attempt to solve the problem.
•
Note failure symptoms and error indications (LEDs and messages).
•
Capture and permanently log the current SEL and FPL contents.
•
Try to determine precisely what did or did not happen.
2.
Collect the following information:
•
The model number of your server (for example, rx2800 i2).
•
The product number of your server. This can be found on the identification label, which
is found at the front of the unit.
•
The serial number of your server. This can be found on the identification label.
3.
Be familiar with your system configuration.
•
Are you using the LAN, RS-232, or web interface to monitor the server?
•
How many CPUs, DIMMs, and PCI cards have been installed?
•
What versions of CPU, memory, and PCI cards are used and where are they installed?
•
What accessories are installed?
4.
Determine the following
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which OS and version is in use?
96
Troubleshooting