HP Integrity rx2800 rx2800 i2 User Service Guide - Page 78

Online support tool availability, Online support tools list

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Verifiers quickly determine whether or not a specific device is operational by performing tasks similar in nature to the way applications use the device. No license is required to run the verifiers. Diagnostics are tools designed to identify faulty or failed CRUs. Exercisers stress devices in order to facilitate the reproduction of intermittent problems. Information modules create a log of information specific to one device, including: • The product identifier • A description of the device • The hardware path to the device • The vendor • Onboard log information (if applicable) • Miscellaneous information associated with the device • The firmware revision code, if firmware is present in the device, is also displayed Expert tools are device-specific troubleshooting utilities for use by sophisticated users. Their functionality varies from tool to tool, but they are intended to be interactive, and rely on users to provide information necessary to perform a particular task. These tools require users to have the appropriate license, if they wish to run them. Online support tool availability Online diagnostics are included in the HP-UX OE media, and are installed by default. Online support tools list The following online support tools are available on HP-UX 11.31 hosted systems. In some cases, a tool, such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such as a tape diagnostic. is specific to a particular technology or type of tape drive. Table 32 Online Support Tools List Functional Area Information System Yes CPU/FPU No Memory Yes Graphics Yes Core I/O LAN Yes Disk/Arrays Yes Tape Yes M/O Yes Add-On Network I/O Yes Cards Add-On Mass Storage Yes I/O Cards Verify No No No Yes Yes Yes Yes No Yes No Exercise No Yes Yes Yes Yes Yes Yes No Yes No Diagnose No No No No Yes No Yes No No No Expert No Yes No No No No Yes Yes Yes No 78 Troubleshooting

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Verifiers quickly determine whether or not a specific device is operational by performing tasks
similar in nature to the way applications use the device. No license is required to run the verifiers.
Diagnostics are tools designed to identify faulty or failed CRUs.
Exercisers stress devices in order to facilitate the reproduction of intermittent problems.
Information modules create a log of information specific to one device, including:
•
The product identifier
•
A description of the device
•
The hardware path to the device
•
The vendor
•
Onboard log information (if applicable)
•
Miscellaneous information associated with the device
•
The firmware revision code, if firmware is present in the device, is also displayed
Expert tools are device-specific troubleshooting utilities for use by sophisticated users. Their
functionality varies from tool to tool, but they are intended to be interactive, and rely on users to
provide information necessary to perform a particular task. These tools require users to have the
appropriate license, if they wish to run them.
Online support tool availability
Online diagnostics are included in the HP-UX OE media, and are installed by default.
Online support tools list
The following online support tools are available on HP-UX 11.31 hosted systems. In some cases,
a tool, such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such
as a tape diagnostic. is specific to a particular technology or type of tape drive.
Table 32 Online Support Tools List
Expert
Diagnose
Exercise
Verify
Information
Functional Area
No
No
No
No
Yes
System
Yes
No
Yes
No
No
CPU/FPU
No
No
Yes
No
Yes
Memory
No
No
Yes
Yes
Yes
Graphics
No
Yes
Yes
Yes
Yes
Core I/O LAN
No
No
Yes
Yes
Yes
Disk/Arrays
Yes
Yes
Yes
Yes
Yes
Tape
Yes
No
No
No
Yes
M/O
Yes
No
Yes
Yes
Yes
Add-On Network I/O
Cards
No
No
No
No
Yes
Add-On Mass Storage
I/O Cards
78
Troubleshooting