HP LH4r HP Netserver LXr 8500 Installation Guide - Page 143

Check the Setup Utility.

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Chapter 12 Troubleshooting • Ensure the HP NetServer is configured properly. Most HP NetServer problems are the result of incorrect NetServer and SCSI subsystem configurations. ◊ Check the Setup Utility. ◊ If the HP NetServer is configured with a disk array, check the Disk Array Utility. • If the error is a network-related problem, determine if the HP NetServer has enough memory and hard disk drive capacity. Consult your network operating system manual. • Verify all cables and boards are securely plugged into the appropriate connectors or slots. • Remove all extra options one at a time, checking its affect on the HP NetServer. • Unplug the power cord, wait 20 seconds, plug the power cord in again, and restart the HP NetServer. l If you suspect a hardware error, follow these steps: a. Log users off the LAN and power down the HP NetServer. b. Extend the HP NetServer out of the rack and remove the top cover. c. Simplify the HP NetServer configuration to the minimum required: ∗ Monitor ∗ Keyboard ∗ Mouse ∗ 1 hard disk drive and 1 flexible disk drive ∗ 1 CD-ROM d. Remove all third-party options, and reinstall each one, one at a time, checking the HP NetServer after each installation. e. Replace the top cover and reconnect the power cord and other cables. f. Boot the HP NetServer and if it does not function properly, refer to the following procedures. 135

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Chapter 12
Troubleshooting
135
•
Ensure the HP NetServer is configured properly.
Most HP NetServer problems are the result of incorrect NetServer and
SCSI subsystem configurations.
◊
Check the Setup Utility.
◊
If the HP NetServer is configured with a disk array, check the Disk
Array Utility.
•
If the error is a network-related problem, determine if the HP NetServer
has enough memory and hard disk drive capacity.
Consult your network operating system manual.
•
Verify all cables and boards are securely plugged into the appropriate
connectors or slots.
•
Remove all extra options one at a time, checking its affect on the HP
NetServer.
•
Unplug the power cord, wait 20 seconds, plug the power cord in again, and
restart the HP NetServer.
If you suspect a hardware error, follow these steps:
a.
Log users off the LAN and power down the HP NetServer.
b.
Extend the HP NetServer out of the rack and remove the top cover.
c.
Simplify the HP NetServer configuration to the minimum required:
Monitor
Keyboard
Mouse
1 hard disk drive and 1 flexible disk drive
1 CD-ROM
d.
Remove all third-party options, and reinstall each one, one at a time,
checking the HP NetServer after each installation.
e.
Replace the top cover and reconnect the power cord and other cables.
f.
Boot the HP NetServer and if it does not function properly, refer to the
following procedures.