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HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 178

Problem solving

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Symptom Check Possible causes Possible solutions Copy problems Are copies blank? The originals might have been loaded 1. In the ADF, load original upside-down. documents face-up. 2. On the scanner glass, load original documents face-down. 3. If the problem persists, contact your dealer. Are copies of poor quality The copy settings need to be adjusted from the ADF and the for the original document. scanner glass? See Adjust the copy settings on page 115. If the problem persists, contact your dealer. Are copies of poor quality The ADF glass strip might be dirty. only from the ADF? Clean the glass strip that is to the left of the scanner glass. See Clean the device on page 156. If the problem persists, contact your dealer. Are copies of poor quality The scanner glass might be dirty only from the scanner glass? Clean the scanner glass. See Clean the device on page 156. If the problem persists, contact your dealer. Print-quality problems Is the overall print quality poor? Is the printing too light? Do lines, streaks, or dots appear on the pages? The media does not meet specifications. 1. The print cartridge might be empty or damaged. 2. The maintenance kit items might be ready for replacement. Make sure the media meets specifications for the device. See Select print media on page 66. Replace the print cartridge. See Change the print cartridge on page 152 3. Install the device maintenance kit. See Perform preventive maintenance on page 155. 4. If the problem persists, contact your dealer. General printing problems Can you print documents from a computer? The computer cable might be defective. 1. The printer driver might need to be reinstalled. Try printing a configuration page at the control panel. Touch Network Address and then touch Print. If the page prints, the problem is with the cable or the driver. 2. Reconnect the cables. 3. Reinstall the printer driver. 4. If the problem persists, contact your dealer. 164 Chapter 11 Problem solving ENWW

Section	Page
Basics	15
Product features	16
Features comparison	17
Walkaround	19
Device parts	19
Interface ports	21
Device software	22
Supported operating systems	22
Supported printer drivers	22
Select the correct printer driver	23
Universal printer drivers	23
Driver Autoconfiguration	23
Update Now	24
HP Driver Configuration	24
Priority for print settings	24
Open the printer drivers	25
Software for Macintosh computers	26
Remove software from Macintosh operating systems	26
Utilities	27
HP Web Jetadmin	27
Embedded Web server	27
Other components and utilities	28
Control panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Use the Administration menu	33
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	35
Default Options for Originals	35
Default Copy Options	36
Default Fax Options	37
Default E-mail Options	38
Default Send to Folder Options	39
Default Print Options	40
Time/Scheduling menu	41
Management menu	43
Initial Setup menu	44
Networking and I/O	44
Fax Setup	52
E-mail Setup	55
Send Setup menu	55
Device Behavior menu	56
Print Quality menu	60
Troubleshooting menu	62
Resets menu	66
Service menu	66
I/O Configuration	67
USB configuration	68
Network configuration	69
Configure TCP/IPv4 parameters	69
Set an IP address	69
Set the subnet mask	70
Set the default gateway	70
Configure TCP/IPv6 parameters	71
Disable network protocols (optional)	71
Disable IPX/SPX	71
Disable AppleTalk	72
Disable DLC/LLC	72
HP Jetdirect EIO print servers	72
Media and trays	73
General guidelines for media	74
Paper to avoid	74
Paper that can damage the device	74
General media specifications	75
Considerations for special media	76
Select the correct fuser mode	79
Select print media	80
Automatic size-sensing	80
Supported media weights and sizes	81
Printing and paper-storage environment	84
Load media into the input trays	85
Load tray 1 (multipurpose tray)	85
Customize tray 1 operation	87
Load trays 2 and 3 (and optional trays 4, 5, and 6)	88
Load special media	90
Load documents for faxing, copying, and scanning	91
Load a document onto the scanner glass	91
Load the automatic document feeder (ADF)	93
Print on rotated media	95
Print full-bleed images	96
Print on custom-size media	97
Guidelines for printing on custom-size paper	97
Set custom paper sizes	97
Load custom-size media into tray 1	98
Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6)	98
Control print jobs	100
Device features	101
Use the stapler	102
Load staples	103
Staple media	105
Use job storage features	107
Gain access to the job storage features	107
Use the proof and hold feature	108
Create a proof and hold job	108
Print the remaining copies of a proof and hold job	108
Delete a proof and hold job	108
Use the private job feature	109
Create a private job	109
Print a private job	109
Delete a private job	109
Use the QuickCopy feature	110
Create a QuickCopy job	110
Print additional copies of a QuickCopy job	110
Delete a QuickCopy job	110
Use the stored job feature	111
Create a stored copy job	111
Create a stored print job	111
Print a stored job	112
Delete a stored job	112
Printing tasks	113
Use features in the Windows printer driver	114
Create and use quick sets	114
Use watermarks	115
Resize documents	115
Set a custom paper size from the printer driver	116
Use different paper and printing covers	116
Print a blank first page	116
Print multiple pages on one sheet of paper	117
Print on both sides of the paper	118
Use automatic duplex printing	118
Print on both sides manually	119
Layout options for printing on both sides	119
Use the Services tab	120
Use features in the Macintosh printer driver	121
Create and use presets	121
Print a cover page	122
Print multiple pages on one sheet of paper	122
Print on both sides of the paper	123
Cancel a print job	124
Stop the current print job from the control panel	124
Stop the current print job from the software program	124
Copy	125
Use the Copy screen	126
Set the default copy options	127
Basic copy instructions	128
Copy from the scanner glass	128
Copy from the document feeder	128
Adjust the copy settings	129
Change the copy-collation setting	130
Copy two-sided documents	131
Copying two-sided documents manually	131
Copy two-sided documents automatically (duplex models only)	131
Copy mixed-size originals	133
Copy photos and books	134
Combine copy jobs by using Job Build	135
Cancel a copy job	136
Scan and send e-mail	137
Configure e-mail settings	138
Supported protocols	138
Configure e-mail server settings	138
Find gateways	139
Find the SMTP gateway from the device control panel	139
Find the SMTP gateway from an e-mail program	139
Use the Send E-mail screen	140
Perform basic e-mail functions	141
Load documents	141
Send documents	142
Send a document	142
Use the auto-complete function	142
Use the address book	143
Create a recipient list	143
Use the local address book	144
Add e-mail addresses to the local address book	144
Delete e-mail addresses from the local address book	144
Change e‑mail settings for the current job	145
Scan to a folder	146
Scan to a workflow destination	146
Fax	147
Analog fax	148
Install the fax accessory	148
Connect the fax accessory to a phone line	152
Configure and use the fax features	152
Digital fax	153
Manage and maintain the device	155
Use information pages	156
Configure e-mail alerts	158
Use the embedded Web server	159
Open the embedded Web server by using a network connection	159
Embedded Web server sections	160
Use HP Web Jetadmin software	161
Use the HP Printer Utility for Macintosh	162
Open the HP Printer Utility	162
HP Printer Utility features	163
Manage supplies	164
Supplies life	164
Approximate print-cartridge replacement intervals	164
Manage the print cartridge	164
Print-cartridge storage	164
Use genuine HP print cartridges	164
HP policy on non-HP print cartridges	164
Print-cartridge authentication	165
HP fraud hotline and Web site	165
Replace supplies and parts	166
Supply replacement guidelines	166
Change the print cartridge	166
Perform preventive maintenance	169
Preventive maintenance for the print engine	169
The ADF maintenance kit	169
Clean the device	170
Clean the exterior	170
Clean the scanner glass	170
Clean the scanner lid backing	171
Clean the ADF	171
Clean the paper path	172
Calibrate the scanner	173
Problem solving	175
Problem-solving checklist	176
Factors that affect performance	176
Problem-solving flowchart	177
Solve general printing problems	182
Control-panel message types	185
Control-panel messages	186
Common causes of jams	194
Jam locations	195
Jam recovery	196
Clear jams	197
Clear jams from the automatic document feeder (ADF)	197
Clear jams from the stapler/stacker	200
Clear jams from the output path	202
Clear jams from the optional duplexer	203
Clear jams from the print-cartridge area	205
Clear jams from the input-tray areas	207
Clear jams from the tray 1 input area	207
Clear jams from the input areas of trays 2 and 3	207
Clear jams from the input areas of optional trays	209
Solve repeated jams	211
Clear staple jams	212
Solve print-quality problems	215
Print-quality problems associated with media	215
Print-quality problems associated with the environment	215
Print-quality problems associated with jams	215
Image defect examples	215
Light print (partial page)	217
Light print (entire page)	218
Specks	219
Dropouts	219
Lines	220
Gray background	220
Toner smear	221
Loose toner	221
Repeating defects	222
Repeating image	222
Misformed characters	223
Page skew	223
Curl or wave	224
Wrinkles or creases	224
Vertical white lines	225
Tire tracks	225
White spots on black	225
Scattered lines	226
Blurred print	226
Random image repetition	227
Solve network printing problems	228
Solve fax problems	229
Solve sending problems	229
Solve receiving problems	230
Solve copy problems	231
Prevent copy problems	231
Image problems	231
Media-handling problems	232
Performance problems	234
Solve e‑mail problems	235
Validate the SMTP gateway address	235
Validate the LDAP gateway address	235
Solve common Windows problems	236
Solve common Macintosh problems	237
Solve Linux problems	240
Solve PostScript problems	241
General problems	241
Supplies and accessories	243
Order parts, accessories, and supplies	244
Part numbers	245
Accessories	245
Supplies and maintenance kits	245
Memory	245
Cables and interfaces	245
Print media	246
Specifications	249
Physical specifications	250
Electrical specifications	251
Acoustic emissions	252
Operating environment	252
Regulatory information	253
FCC regulations	254
Environmental product stewardship program	255
Protecting the environment	255
Ozone production	255
Power consumption	255
Toner consumption	255
Paper use	255
Plastics	255
HP LaserJet print supplies	256
HP print supplies returns and recycling program information	256
Paper	256
Material restrictions	257
Disposal of waste equipment by users in private households in the European Union	257
Material Safety Data Sheet (MSDS)	258
For more information	258
Telecom statement	259
Declaration of conformity	260
Safety statements	261
Laser safety	261
Canadian DOC regulations	261
VCCI statement (Japan)	261
Power cord statement (Japan)	261
EMC statement (Korea)	261
EMI statement (Taiwan)	261
Laser statement for Finland	262
Working with memory and print server cards	263
Overview	264
Installing printer memory	265
To install printer memory	265
Check DIMM installation	268
Save resources (permanent resources)	269
Enable memory for Windows	269
Using HP Jetdirect print server cards	270
Install an HP Jetdirect print server card	270
Remove an HP Jetdirect print server card	271
Glossary	273

Match case Limit results 1 per page

Symptom

Check

Possible causes

Possible solutions

Copy problems

Are copies blank?

The originals might have been loaded

upside-down.

In the ADF, load original

documents face-up.

On the scanner glass, load original

documents face-down.

If the problem persists, contact

your dealer.

Are copies of poor quality

from the ADF and the

scanner glass?

The copy settings need to be adjusted

for the original document.

See

Adjust the copy settings

on page

115

If the problem persists, contact your

dealer.

Are copies of poor quality

only from the ADF?

The ADF glass strip might be dirty.

Clean the glass strip that is to the left of

the scanner glass. See

Clean the device

on page

156

If the problem persists, contact your

dealer.

Are copies of poor quality

only from the scanner

glass?

The scanner glass might be dirty

Clean the scanner glass. See

Clean the

device

on page

156

If the problem persists, contact your

dealer.

Print-quality problems

Is the overall print quality

poor?

Is the printing too light?

Do lines, streaks, or dots

appear on the pages?

The media does not meet specifications.

The print cartridge might be empty or

damaged.

The maintenance kit items might be

ready for replacement.

Make sure the media meets

specifications for the device. See

Select print media

on page

Replace the print cartridge. See

Change the print cartridge

on page

152

Install the device maintenance kit.

See

Perform preventive

maintenance

on page

155

If the problem persists, contact

your dealer.

General printing problems

Can you print documents

from a computer?

The computer cable might be defective.

The printer driver might need to be

reinstalled.

Try printing a configuration page at

the control panel. Touch

Network

Address

and then touch

Print.

If the page prints, the problem is

with the cable or the driver.

Reconnect the cables.

Reinstall the printer driver.

If the problem persists, contact

your dealer.

164

Chapter 11

Problem solving

ENWW