HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 182
Solve general printing problems
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Solve general printing problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Check tray type and size configurations at the control panel. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size and type do not match the size and type of the media that is loaded in the tray. Through the control panel, change the configured size and type to match the size and type of the media that is loaded in the tray. Device does not pull paper from tray. Cause The tray is empty. The paper guides are set incorrectly. Solution Load paper in the tray. To set the guides correctly, see Load media into the input trays on page 71. Make sure that the leading edge of the paper stack in the tray is even. An uneven edge can prevent the lift plate from rising. Paper curls when it exits the device. Cause The paper curls when it exits to the top output bin. Solution Turn over the paper that you are printing on. Reduce the fusing temperature to reduce the curling. (See Print Quality menu on page 46) Print job is extremely slow. Cause Solution The job might be very complex. The maximum speed of the device cannot be exceeded even when more memory is added. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device. Printing speeds might be automatically reduced when printing on custom-sized media. Note: Slower speeds are expected when printing on narrow paper or rotated paper, when printing from tray 1, or when the fuser mode is adjusted for certain types of media. 168 Chapter 11 Problem solving ENWW