HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 181

Symptom Check Possible causes Possible solutions Is the Fax feature on the control panel completely missing? The fax accessory might be installed incorrectly. 1. Make sure the fax accessory is installed correctly and that none of the pins are bent. See Install the fax accessory on page 134. 2. Print a configuration page and check the modem status. It should indicate "Operational/Enabled". If the modem status is anything else, the problem is with the fax accessory. Is the Fax feature configured correctly but you cannot send faxes? You must use the phone cord that came with the device. The phone cord might not be connected securely or the telephone line might not be working. You might have connected the device to a digital phone line instead of an analog phone line. The fax accessory requires an analog phone line. See Solve fax problems on page 215. 1. Always use the phone cord that came with the device. 2. Test the telephone line by connecting a telephone to it and making a call. 3. Make sure you are connecting the device to an analog phone line. Is the Fax feature configured correctly but you cannot receive faxes? A line splitter or surge-protection device might be interfering with incoming faxes. An answering machine or voice-mail system might be intercepting the incoming fax transmission. See Solve fax problems on page 215. 1. Do not use line splitters or surgeprotection devices. 2. Disconnect the answering machine or voice-mail system. 3. Set the number of rings-to-answer for the fax accessory to a lower number. See Initial Setup menu on page 30. 4. Make sure the device is connected to a dedicated analog phone line. Do not use a roll-over line. ENWW Problem-solving flowchart 167