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HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 286

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load error message 177 loading paper 71 loading special media 76 locating 5 media supported 67 printing from 73 problem-solving 168 rotated media, printing on 81 unexpected size or type error message 173 tray 2 custom-size media, printing on 83 jams, clearing 193 loading 74 locating 5 media size-sensing, automatic 66 media supported 67 problem-solving 168 rotated media, printing on 81 tray 3 custom-sized media, printing on 83 jams, clearing 193 loading 74 locating 5 media size-sensing, automatic 66 media supported 68 problem-solving 168 tray 4 custom-sized media, printing on 83 loading 74 media size-sensing, automatic 66 media supported 68 tray 5 custom-sized media, printing on 83 loading 74 locating 5 media size-sensing, automatic 66 media supported 68 tray 6 custom-sized media, printing on 83 loading 74 locating 5 media size-sensing, automatic 66 media supported 68 trays default settings 43 double-sided printing 105, 109 feeding problems, solving 219 included 2 insert or close error message 176 jams, clearing 193 loading paper 71 locating 5 Macintosh settings 149 media size-sensing, automatic 66 media supported 67 paper path tests 49 problem-solving 168 registration, setting 46 unexpected size or type error message 173 troubleshooting checklist 162 control panel messages, numerical 163 error messages, alphabetical list 172 error messages, numerical list 172 gateway addresses 221 jams 181, 197 output quality 156 speed 162 Troubleshooting menu, control panel 48 two-sided copying default settings 21 two-sided printing blank pages, default settings 43 default settings 26 error messages 175 loading paper 109 Macintosh settings 149 problem-solving 169 types, media selecting trays by 86 U unexpected size or type error messages 173 uninstalling Macintosh software 12 universal print driver 9 Update Now feature, drivers 10 upgrading memory 250 upper-right door, locating 5 usage page, printing 142 USB cable, part number 231 USB configuration 54 USB port locating 7 problem-solving Macintosh 224 supported 4 Use Different Paper/Covers 102 V validating gateway addresses 221 vellum 64 vertical white or faded stripes 217 voltage specifications 237 W wake time, setting 27 Warning button, control panel touchscreen 18 watermarks 101 wavy paper, problem- solving 168, 203 Web sites fraud reports 151 HP Web Jetadmin, downloading 147 Linux support 226 Material Safety Data Sheet (MSDS) 244 paper specifications 61 software, downloading 8 universal print driver 9 white lines or spots, problemsolving 203 white or faded stripes 217 Windows driver features 100 driver settings 10, 100 272 Index ENWW

Section	Page
Basics	15
Product features	16
Features comparison	17
Walkaround	19
Device parts	19
Interface ports	21
Device software	22
Supported operating systems	22
Supported printer drivers	22
Select the correct printer driver	23
Universal printer drivers	23
Driver Autoconfiguration	23
Update Now	24
HP Driver Configuration	24
Priority for print settings	24
Open the printer drivers	25
Software for Macintosh computers	26
Remove software from Macintosh operating systems	26
Utilities	27
HP Web Jetadmin	27
Embedded Web server	27
Other components and utilities	28
Control panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Use the Administration menu	33
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	35
Default Options for Originals	35
Default Copy Options	36
Default Fax Options	37
Default E-mail Options	38
Default Send to Folder Options	39
Default Print Options	40
Time/Scheduling menu	41
Management menu	43
Initial Setup menu	44
Networking and I/O	44
Fax Setup	52
E-mail Setup	55
Send Setup menu	55
Device Behavior menu	56
Print Quality menu	60
Troubleshooting menu	62
Resets menu	66
Service menu	66
I/O Configuration	67
USB configuration	68
Network configuration	69
Configure TCP/IPv4 parameters	69
Set an IP address	69
Set the subnet mask	70
Set the default gateway	70
Configure TCP/IPv6 parameters	71
Disable network protocols (optional)	71
Disable IPX/SPX	71
Disable AppleTalk	72
Disable DLC/LLC	72
HP Jetdirect EIO print servers	72
Media and trays	73
General guidelines for media	74
Paper to avoid	74
Paper that can damage the device	74
General media specifications	75
Considerations for special media	76
Select the correct fuser mode	79
Select print media	80
Automatic size-sensing	80
Supported media weights and sizes	81
Printing and paper-storage environment	84
Load media into the input trays	85
Load tray 1 (multipurpose tray)	85
Customize tray 1 operation	87
Load trays 2 and 3 (and optional trays 4, 5, and 6)	88
Load special media	90
Load documents for faxing, copying, and scanning	91
Load a document onto the scanner glass	91
Load the automatic document feeder (ADF)	93
Print on rotated media	95
Print full-bleed images	96
Print on custom-size media	97
Guidelines for printing on custom-size paper	97
Set custom paper sizes	97
Load custom-size media into tray 1	98
Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6)	98
Control print jobs	100
Device features	101
Use the stapler	102
Load staples	103
Staple media	105
Use job storage features	107
Gain access to the job storage features	107
Use the proof and hold feature	108
Create a proof and hold job	108
Print the remaining copies of a proof and hold job	108
Delete a proof and hold job	108
Use the private job feature	109
Create a private job	109
Print a private job	109
Delete a private job	109
Use the QuickCopy feature	110
Create a QuickCopy job	110
Print additional copies of a QuickCopy job	110
Delete a QuickCopy job	110
Use the stored job feature	111
Create a stored copy job	111
Create a stored print job	111
Print a stored job	112
Delete a stored job	112
Printing tasks	113
Use features in the Windows printer driver	114
Create and use quick sets	114
Use watermarks	115
Resize documents	115
Set a custom paper size from the printer driver	116
Use different paper and printing covers	116
Print a blank first page	116
Print multiple pages on one sheet of paper	117
Print on both sides of the paper	118
Use automatic duplex printing	118
Print on both sides manually	119
Layout options for printing on both sides	119
Use the Services tab	120
Use features in the Macintosh printer driver	121
Create and use presets	121
Print a cover page	122
Print multiple pages on one sheet of paper	122
Print on both sides of the paper	123
Cancel a print job	124
Stop the current print job from the control panel	124
Stop the current print job from the software program	124
Copy	125
Use the Copy screen	126
Set the default copy options	127
Basic copy instructions	128
Copy from the scanner glass	128
Copy from the document feeder	128
Adjust the copy settings	129
Change the copy-collation setting	130
Copy two-sided documents	131
Copying two-sided documents manually	131
Copy two-sided documents automatically (duplex models only)	131
Copy mixed-size originals	133
Copy photos and books	134
Combine copy jobs by using Job Build	135
Cancel a copy job	136
Scan and send e-mail	137
Configure e-mail settings	138
Supported protocols	138
Configure e-mail server settings	138
Find gateways	139
Find the SMTP gateway from the device control panel	139
Find the SMTP gateway from an e-mail program	139
Use the Send E-mail screen	140
Perform basic e-mail functions	141
Load documents	141
Send documents	142
Send a document	142
Use the auto-complete function	142
Use the address book	143
Create a recipient list	143
Use the local address book	144
Add e-mail addresses to the local address book	144
Delete e-mail addresses from the local address book	144
Change e‑mail settings for the current job	145
Scan to a folder	146
Scan to a workflow destination	146
Fax	147
Analog fax	148
Install the fax accessory	148
Connect the fax accessory to a phone line	152
Configure and use the fax features	152
Digital fax	153
Manage and maintain the device	155
Use information pages	156
Configure e-mail alerts	158
Use the embedded Web server	159
Open the embedded Web server by using a network connection	159
Embedded Web server sections	160
Use HP Web Jetadmin software	161
Use the HP Printer Utility for Macintosh	162
Open the HP Printer Utility	162
HP Printer Utility features	163
Manage supplies	164
Supplies life	164
Approximate print-cartridge replacement intervals	164
Manage the print cartridge	164
Print-cartridge storage	164
Use genuine HP print cartridges	164
HP policy on non-HP print cartridges	164
Print-cartridge authentication	165
HP fraud hotline and Web site	165
Replace supplies and parts	166
Supply replacement guidelines	166
Change the print cartridge	166
Perform preventive maintenance	169
Preventive maintenance for the print engine	169
The ADF maintenance kit	169
Clean the device	170
Clean the exterior	170
Clean the scanner glass	170
Clean the scanner lid backing	171
Clean the ADF	171
Clean the paper path	172
Calibrate the scanner	173
Problem solving	175
Problem-solving checklist	176
Factors that affect performance	176
Problem-solving flowchart	177
Solve general printing problems	182
Control-panel message types	185
Control-panel messages	186
Common causes of jams	194
Jam locations	195
Jam recovery	196
Clear jams	197
Clear jams from the automatic document feeder (ADF)	197
Clear jams from the stapler/stacker	200
Clear jams from the output path	202
Clear jams from the optional duplexer	203
Clear jams from the print-cartridge area	205
Clear jams from the input-tray areas	207
Clear jams from the tray 1 input area	207
Clear jams from the input areas of trays 2 and 3	207
Clear jams from the input areas of optional trays	209
Solve repeated jams	211
Clear staple jams	212
Solve print-quality problems	215
Print-quality problems associated with media	215
Print-quality problems associated with the environment	215
Print-quality problems associated with jams	215
Image defect examples	215
Light print (partial page)	217
Light print (entire page)	218
Specks	219
Dropouts	219
Lines	220
Gray background	220
Toner smear	221
Loose toner	221
Repeating defects	222
Repeating image	222
Misformed characters	223
Page skew	223
Curl or wave	224
Wrinkles or creases	224
Vertical white lines	225
Tire tracks	225
White spots on black	225
Scattered lines	226
Blurred print	226
Random image repetition	227
Solve network printing problems	228
Solve fax problems	229
Solve sending problems	229
Solve receiving problems	230
Solve copy problems	231
Prevent copy problems	231
Image problems	231
Media-handling problems	232
Performance problems	234
Solve e‑mail problems	235
Validate the SMTP gateway address	235
Validate the LDAP gateway address	235
Solve common Windows problems	236
Solve common Macintosh problems	237
Solve Linux problems	240
Solve PostScript problems	241
General problems	241
Supplies and accessories	243
Order parts, accessories, and supplies	244
Part numbers	245
Accessories	245
Supplies and maintenance kits	245
Memory	245
Cables and interfaces	245
Print media	246
Specifications	249
Physical specifications	250
Electrical specifications	251
Acoustic emissions	252
Operating environment	252
Regulatory information	253
FCC regulations	254
Environmental product stewardship program	255
Protecting the environment	255
Ozone production	255
Power consumption	255
Toner consumption	255
Paper use	255
Plastics	255
HP LaserJet print supplies	256
HP print supplies returns and recycling program information	256
Paper	256
Material restrictions	257
Disposal of waste equipment by users in private households in the European Union	257
Material Safety Data Sheet (MSDS)	258
For more information	258
Telecom statement	259
Declaration of conformity	260
Safety statements	261
Laser safety	261
Canadian DOC regulations	261
VCCI statement (Japan)	261
Power cord statement (Japan)	261
EMC statement (Korea)	261
EMI statement (Taiwan)	261
Laser statement for Finland	262
Working with memory and print server cards	263
Overview	264
Installing printer memory	265
To install printer memory	265
Check DIMM installation	268
Save resources (permanent resources)	269
Enable memory for Windows	269
Using HP Jetdirect print server cards	270
Install an HP Jetdirect print server card	270
Remove an HP Jetdirect print server card	271
Glossary	273

Match case Limit results 1 per page

load error message

177

loading paper

loading special media

locating

media supported

printing from

problem-solving

168

rotated media, printing on

unexpected size or type error

message

173

tray 2

custom-size media, printing

jams, clearing

193

locating

media size-sensing,

automatic

media supported

problem-solving

168

rotated media, printing on

tray 3

custom-sized media, printing

jams, clearing

193

locating

media size-sensing,

automatic

media supported

problem-solving

168

tray 4

custom-sized media, printing

media size-sensing,

automatic

media supported

tray 5

custom-sized media, printing

locating

media size-sensing,

automatic

media supported

tray 6

custom-sized media, printing

locating

media size-sensing,

automatic

media supported

trays

default settings

double-sided printing

105,

109

feeding problems, solving

219

included

insert or close error

message

176

jams, clearing

193

loading paper

locating

Macintosh settings

149

media size-sensing,

automatic

media supported

paper path tests

problem-solving

168

registration, setting

unexpected size or type error

message

173

troubleshooting

checklist

162

control panel messages,

numerical

163

error messages, alphabetical

list

172

error messages, numerical

list

172

gateway addresses

221

jams

181,

197

output quality

156

speed

162

Troubleshooting menu, control

panel

two-sided copying

default settings

two-sided printing

blank pages, default

settings

default settings

error messages

175

loading paper

109

Macintosh settings

149

problem-solving

169

types, media

selecting trays by

unexpected size or type error

messages

173

uninstalling Macintosh

software

universal print driver

Update Now feature, drivers

upgrading memory

250

upper-right door, locating

usage page, printing

142

USB cable, part number

231

USB configuration

USB port

locating

problem-solving

Macintosh

224

supported

Use Different Paper/Covers

102

validating gateway

addresses

221

vellum

vertical white or faded

stripes

217

voltage specifications

237

wake time, setting

Warning button, control panel

touchscreen

watermarks

101

wavy paper, problem-

solving

168,

203

Web sites

fraud reports

151

HP Web Jetadmin,

downloading

147

Linux support

226

Material Safety Data Sheet

(MSDS)

244

paper specifications

software, downloading

universal print driver

white lines or spots, problem-

solving

203

white or faded stripes

217

Windows

driver features

100

driver settings

10,

100

272

Index

ENWW