HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 229

Solve fax problems Solve sending problems Faxes quit during sending. Cause The fax machine to which you are sending might be malfunctioning. Your telephone line might not be working. Solution Send the fax to another fax machine. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. The device fax is receiving faxes but is not sending them. Cause Solution If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect. There might be a poor telephone connection. The fax machine to which you are sending might be malfunctioning. Disable the detect dial tone setting. See the fax guide for information about changing the setting. Resend the fax later. Send the fax to another fax machine. Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. Outgoing fax calls keep dialing. Cause Solution The fax automatically redials a fax number if either the Redial Disable the Redial on Busy and Redial on No Answer features. on Busy feature or the Redial on No Answer feature is enabled. See the fax guide for information about changing the settings. Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might have Call the recipient to make sure that the fax machine is turned an error condition, such as being out of paper. on and ready to receive faxes. A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent. If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see the fax guide), and check the Result column for jobs with a Pending designation. ENWW Solve fax problems 215