HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 184
The device does not respond when you select Print in the software.
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The device does not respond when you select Print in the software. Cause Solution The device is out of media. The device might be in the manual-feed mode. The cable between the computer and the device is not connected correctly. Add media. Change the device from manual-feed mode. Disconnect and reconnect the cable. The device cable is defective. The wrong device was selected in the software. The device might have a jam. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable. Check the software device selection menu to make sure that an HP LaserJet M5039XS device is selected. Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer). See Clear jams on page 183. The software for the device is not configured for the device port. The device is on a network and is not receiving a signal. Check the software device selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the device is attached to the correct one. Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works. The device is not receiving power. The device is malfunctioning. Clear any stopped jobs from the print queue. If no lights are on, check the power cord connections. Check the power switch. Check the power source. Check the control-panel display for messages and lights to determine if the device is indicating an error. Note any message and see Control-panel messages on page 172. 170 Chapter 11 Problem solving ENWW