HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 221
Toner smear, Loose toner, Operating, environment, on Clean the device, Administration, Print
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Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 4. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 5. Replace the print cartridge. Also see Loose toner on page 207. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes, and then select the media type you are using. 2. If you have observed a rougher texture on one side of your media, try printing on the smoother side. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 4. Make sure that type and quality of the media you are using meet HP specifications. See Media and trays on page 59. ENWW Solve print-quality problems 207