HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 183
Cause, Solution, Optimize
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Print job is extremely slow. Cause Solution You are printing a PDF or PostScript (PS) file but are using a Try using the PS device driver rather than the PCL device PCL device driver. driver. (You can usually do this from a software program.) In the device driver, Optimize for: is set to cardstock, heavy, In the device driver, set the type to plain paper (see Control rough, or bond paper. print jobs on page 86). NOTE: If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the device driver set to heavy even though printing might be slower. Print job prints on both sides of the paper. Cause The device is set for duplexing. Solution See Open the printer drivers on page 11 to change the setting, or see the online Help. Print job contains only one page but the device processes the back side of the page as well (the page comes part of the way out, and then goes back into the device). Cause Solution The device is set for duplexing. Even if the print job contains See Open the printer drivers on page 11 to change the setting, only one page, the device also processes the back side. or see the online Help. Pages print, but are totally blank. Cause The sealing tape might still be on the print cartridge. The file might have blank pages. Solution Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. Check the file to make sure that it does not contain blank pages. The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The device cable is loose or defective. The device is on a network or sharing device and is not receiving a clear signal. The wrong driver was selected in the software. The software program is malfunctioning. Disconnect the device cable and reconnect it. Try a print job that you know works. If possible, attach the cable and device to another computer and try a print job that you know works. Finally, try a new cable. Disconnect the device from the network and use USB cable to attach it directly to a computer. Print a job that you know works. Check the software device selection menu to make sure that an HP LaserJet M5039XS device is selected. Try printing a job from another program. ENWW Solve general printing problems 169