HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide - Page 234
Performance problems
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Performance problems Problem No copy came out. Copies are blank. The wrong original was copied. Copies are reduced in size. Cause Solution The input tray might be empty. Load media in the device. SeeLoad media into the input trays on page 71 for more information. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media into the input trays on page 71. The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media into the input trays on page 71. The media might not meet HP specifications. Use media that meets HP specifications. See Media and trays on page 59. The print-cartridge toner-level might be Replace the print cartridge. See Change low. the print cartridge on page 152. The ADF might be loaded. Make sure that the ADF is empty. The device software settings might be See the device software Help for more set to reduce the scanned image. information about changing the settings. 220 Chapter 11 Problem solving ENWW