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Kyocera TASKalfa Pro 15000c Pro 15000c Basic Operation Guide - Page 605

Troubleshooting When Using Send Function, Host Name, Login User Name, Login, User Name, Login Password

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Troubleshooting > Other Trouble Troubleshooting When Using Send Function Symptom Cannot send via SMB. Cannot send via the email. The machine is emitting steam in the area around the paper ejection slot. Checkpoints Corrective Actions Reference Page Is the network cable connected? Connect the correct network cable page 3-3 securely. Have the network settings for the equipment been configured properly? Configure the TCP/IP settings properly. page 15-49 Have the folder sharing settings been configured properly? Check sharing settings and access privileges under the folder properties. page 3-25 Has the SMB protocol been set to [On]? Set the SMB protocol setting to [On]. page 15-53 Has [Host Name] been entered properly? *1 Check the name of the computer to page 11-6 which data is being sent. Has [Path] been entered properly? Check the share name for the shared folder. page 11-6 Has [Login User Name] been entered properly? *1 *2 Check the domain name and login page 11-6 user name. Has the same domain name been used for [Host Name] and [Login User Name]? Delete the domain name and backslash ("/") from [Login User Name]. page 11-6 Has [Login Password] been entered properly? Check the login password. page 11-6 Have exceptions for Windows Configure exceptions for Windows page 3-30 Firewall been configured properly? Firewall properly. Do the time settings for the Set the equipment, domain server, ― equipment, domain server, and data and data destination computer to destination computer differ? the same time. Is the screen displaying Send error? Refer to Responding to Send Error. page 19-54 Is the E-mail send size limit set in the SMTP server registered on the machine? Check the limit value is entered to "E-mail Size Limit" of [E-mail] setting in Command Center RX and change the value as necessary. page 3-51 Check the room temperature to see Depending on the printing ― if it is low, or if damp paper was environment and the paper's used. condition, the heat generated during printing will cause the moisture in the paper to evaporate, and the steam emitted may look like smoke. This is not a problem, and you can continue printing. If the steam concerns you, raise the room temperature, or replace the paper with a newer, dryer paper. 19-52

Section	Page
Preface	2
Contents	3
Overview	14
Color and Image Quality Functions	15
Basic Color Modes	15
Adjusting Image Quality and Color	16
Guides Provided with the Machine	17
About the Operation Guide (this Guide)	18
Structure of the guide	18
Conventions Used in This Guide	19
1 Legal and Safety Information	22
Notice	23
Safety Conventions in This Guide	23
Environment	24
Operation Location	24
Moving the Machine	24
Precautions for Use	25
Safety Instructions Regarding the Disconnection of Power	27
Compliance and Conformity	27
Radio Tag Technology	27
Other precautions (for users in California, the United States)	27
Legal Restriction on Copying/Scanning	28
EN ISO 7779	28
EK1-ITB 2000	28
Legal Information	29
Energy Saving Control Function	35
Automatic 2-Sided Print Function	35
Environmental benefits of \	35
Energy Star (ENERGY STAR®) Program	35
2 Machine Overview	36
Part Names	37
Machine Exterior	37
Machine Interior	42
Connectors	43
Operation Panel Keys	44
Basic Operation of the Touch Panel	45
Home Screen of the Touch Panel	46
Device Information screen of the Touch Panel	51
Overview of Optional Equipments	52
Paper Feeding Options	52
Paper Finishing Options	54
Software Options	55
Other Options	56
Names of Optional Equipments	57
Paper Feeder <PF-9100>	57
Bridge Kit for Main Unit to Paper Feeder <AK-9110>	58
Bridge Kit for Paper Feeder <AK-9130>	58
550-sheet Multipurpose Tray Kit <PF-9110>	59
Banner Tray for 550-sheet Multipurpose Tray Kit <Banner Tray 11>	59
Inverter and Decurler Unit <DE-9100>	60
5,000-sheet Stacker <ST-9100>	60
Operation Panel for 5,000-sheet Stacker	61
Stacker Cart <Roll-Away Cart Type 5010>	61
4,000-sheet Finisher <DF-9100> + Folding Unit <BF- 9110>	62
Banner Tray <Banner Guide 10>	62
Bridge Kit for Stacker to Finisher <AK-9120>	63
Status Indicator Light <SL-9100>	63
3 Installing and Setting up the Machine	64
Connecting the Machine and Other Devices	65
Connecting Cables	66
Connecting Network Cable	66
Connecting USB Cable	67
Connecting the Power Cable	67
Power On/Off	68
Power On	68
Power Off	69
Default Settings of the Machine	71
Setting Date and Time	71
Energy Saver Function	72
Sleep	72
Auto Sleep	72
Sleep Rules (models for Europe)	72
Sleep Level (Energy Saver) (models except for Europe)	73
Energy Saver Recovery Level	73
Weekly Timer Settings	73
Power Off Timer (models for Europe)	73
Network Setup	74
Quick Setup Wizard	76
Installing Software	77
Software on DVD Image (Windows)	77
Installing Software in Windows	78
Uninstalling the Software	83
Additional Preparations for the Administrator	84
Sending Documents to a PC	84
Strengthening the Security	84
Preparation for Sending a Document to a Shared Folder in a PC	86
Making a Note of the Computer Name and Full Computer Name	86
Making a Note of the User Name and Domain Name	87
Configuring Shared Folder Access Permissions	88
Creating a Shared Folder, Making a Note of a Shared Folder	89
Sharing File and Printers	92
Configuring Windows Firewall	93
Registering Destinations in the Address Book	97
Adding a Destination (Address Book)	97
Adding a Destination on One Touch Key (One Touch Key)	104
Accessibility Functions (Magnifying the View)	107
Command Center RX	108
Accessing Command Center RX	109
Changing Security Settings	110
Changing Device Information	112
E-mail Settings	114
Registering Destinations	118
Creating a New Custom Box	119
Printing a document stored in a Custom Box	120
4 Basic Operation	122
Adjusting the Operation Panel Angle	123
Basic Operation of Operation Panel	124
Display Setting Screen	124
Display of Keys That Cannot Be Set	125
Original Preview	125
Entering Numbers	127
Help Screen	127
Character Entry Method	129
Entry Screens	129
Entering Characters	131
Login/Logout	132
Login	132
Logout	132
Checking the Counter	134
Handling Destination	135
Specifying Destination	135
Choosing from the Address Book	135
Choosing from the One Touch Key	137
Checking and Editing Destinations	138
Recall	138
Using the Internet Browser	139
Launching and Exiting the Browser	139
Using the Browser Screen	140
Loading Originals	141
Placing Originals on the Platen	141
Loading Originals in the Document Processor	142
5 Using Paper Catalog	145
About Paper Catalog	146
Associating a Paper Source with Paper Catalog	147
Associating from the Operation Panel	147
Associating from Command Center RX	147
Operation When Fiery Controller is Installed	149
Adding/Deleting Paper Brands to/from Paper Catalog	149
Editing Paper Characteristic Parameters	149
Preventing Paper Jams (Cassette 1 to 4)	151
Preventing Paper Jams (Cassette 5 to 8)	151
Reducing Paper Curl When Outputting to the Right Tray	152
Reducing Paper Curling When Outputting to the 5,000-sheet Stacker or Finisher	153
Preventing Image Rubbing	154
Correcting Paper Skew	155
Adjusting the Print Position to Correct Image Drift	157
Adjusting Color Drift	162
Operation When Fiery Controller is not Installed	164
Adding/Deleting Paper Brands to/from Paper Catalog	164
Restrictions	164
Browsing Paper Catalog	165
Browsing the Paper Catalog List	166
6 Using Custom Paper	167
Operation Flow	168
Setting from the Operation Panel	169
Setting the Paper	169
Preventing Paper Jams (Cassette 1 to 4)	170
Preventing Paper Jams (Cassette 5 to 8)	170
Reducing Paper Curl When Outputting to the Right Tray	171
Reducing Paper Curling When Outputting to the 5,000-sheet Stacker or Finisher	172
Preventing Image Rubbing	173
Correcting Paper Skew	174
Adjusting the Print Position to Correct Image Drift	176
Adjusting Color Drift	181
Setting from Command Center RX	183
7 Paper Handling	185
Available Paper Size and Type	186
Basic Paper Specifications	186
Choosing the Appropriate Paper	187
Precautions on Paper	192
Precautions when Loading Paper	192
Precautions when Storing Paper	195
Precautions of Special Paper	197
Hagaki (Cardstock)	197
Envelopes	197
Index Tab Dividers	197
Letterhead	198
Banner Paper	198
Rough Paper	198
Thin Paper	198
Colored Paper	199
Thick Paper	199
Label	199
Prepunched Paper	200
Inkjet Paper	200
Inkjet Matte Paper	200
Loading Paper	201
Loading Paper in the Cassette 1 and 2	201
Loading Envelopes and Cardstock in the Cassette 1 and 2	205
Loading Paper in the Cassette 3 and 4	209
Loading Paper in the Multipurpose Tray	212
Loading in the Paper Feeder (Cassette 5 to 8)	217
Loading Envelopes and Cardstock in the Paper Feeder (Cassette 5 to 8)	223
Loading Index Paper in the Paper Feeder (Cassette 5 to 8)	226
Loading Paper in the Optional Multipurpose Tray	228
Configuring the Switching Priority and Timing for Paper Source	234
8 Finishing Paper	236
Finished Paper Size and Type	237
Finishing Paper	240
Finishing Paper from Right Tray	240
Finishing Paper from Inverter and Decurler Unit	240
Finishing Paper from 5,000-sheet Stacker	240
Finishing Paper from 4,000-sheet Finisher	244
Finishing Paper from Paper Output Tray for Banner	244
Precautions for Outputting Paper	245
Finishing Large Size Paper from Right Tray	245
Finishing Paper in High Density from Right Tray	245
Manual Staple	247
9 Printing from PC	249
Printer Driver Properties Screen	250
Displaying the Printer Driver Help	251
Changing the Default Printer Driver Settings	251
Printing from PC	252
Printing on Standard Sized Paper	252
Printing on Non-standard Sized Paper	254
Banner Printing	257
Print from Fiery Controller	266
Canceling Printing from a Computer	266
Printing Data Saved in the Printer	267
Specifying the Job Box from a Computer and Storing the Job	267
Printing Documents from Private Print Box	268
Deleting the Documents Stored in the Private Print Box	268
Printing Document from Stored Job Box	269
Deleting the Documents Stored in the Stored Job Box	269
Printing Document from Quick Copy Box	270
Deleting the Documents Stored in the Quick Copy Box	270
Printing Document from Proof and Hold Box	271
Deleting the Documents Stored in the Proof and Hold Box	271
10 Copying	272
Copying	273
Basic Operation	273
About Copy Functions	274
Proof Copy	277
Canceling Jobs	278
11 Scanning	279
Frequently-Used Sending Method	280
Sending Document via E-mail	281
Configuring Settings before Sending	281
Sending Scanned Document via E-mail	281
Send	282
Sending Document to Desired Shared Folder on a Computer (Scan to PC)	284
Configuring Settings before Sending	284
Sending Document to Desired Shared Folder on a Computer	284
Sending Document to Folder on an FTP Server (Scan to FTP)	287
Configuring Settings before Sending	287
Sending Document to Folder on an FTP Server	287
Useful Sending Method	289
WSD Scan	290
Installing the Driver	290
Executing WSD scan	291
DSM Scan	293
Configuring Settings before Sending	293
Executing DSM Scan	293
Sending to Different Types of Destinations (Multi Sending)	295
Canceling Sending Jobs	296
12 Box Function	297
Using Document Boxes	298
What is Custom Box?	298
What is Job Box?	298
What is USB Drive Box?	299
Basic Operation for Document Box	299
Creating a New Custom Box	303
Editing Custom Box	304
Deleting Custom Box	305
Storing Documents to a Custom Box	305
Printing Documents in Custom Box	305
Custom Box (Printing)	306
Saving Scanned Documents to a Custom Box	307
Custom Box (Storing)	308
Sending Documents in Custom Box	310
Custom Box (Sending)	311
Moving Documents in Custom Box	312
Copying Documents in Custom Box into Other Boxes	312
Copying Documents in Custom Box to USB Drive	313
Joining Documents in Custom Box	313
Deleting Documents in Custom Box	315
Job Box	316
Outputting Repeat Copy Jobs	316
Operating using USB Drive	317
Printing Documents Stored in USB Drive	317
USB Drive (Printing)	319
Saving Documents to USB Drive (Scan to USB)	320
USB Drive (Storing Documents)	322
Check the USB Drive Information	323
Removing USB Drive	323
13 Using Various Functions	324
Function Icons	325
About Functions	326
Original Size	326
Paper Selection	327
Original Orientation	328
Fold	329
Collate/Offset	330
ID Card Copy	330
Staple/Punch	331
Paper Output	332
Density	333
Original Image	333
Color Selection	334
EcoPrint	335
Hue Adjustment	336
Sharpness	337
Contrast	337
Background Density Adj. (Background Density Adjustment)	338
Saturation	338
Prevent Bleed-thru	339
Trapping	339
Zoom	340
Combine	342
Margin/Centering, Margin, Centering	344
Border Erase	346
Booklet	348
Duplex	351
Erase Shadowed Areas	354
Page #	354
Insert Sheets/Chapters	357
Memo Page	358
Text Stamp	360
Bates Stamp	364
Continuous Scan	367
Auto Image Rotation	367
Job Finish Notice	368
File Name Entry	368
Priority Override	369
Repeat Copy	369
DP Read Action	370
Skip Blank Page	370
2-sided/Book Original	370
Sending Size	371
File Format	372
File Separation	376
Scan Resolution	377
E-mail Subject/Body	377
Send and Print	377
FTP Encrypted TX	378
File Size Confirmation	378
Delete after Transmitted	378
Long Original	378
Encrypted PDF Password	379
JPEG/TIFF Print	379
XPS Fit to Page	379
Assigning Functions to Function Keys	380
Favorites	381
Registering Favorites	381
Recalling Favorites	381
Editing Favorites	382
Deleting Favorites	382
Registering Shortcuts (Copy, Send, and Document Box Settings)	383
Adding Shortcuts	383
Editing Shortcuts	383
Deleting Shortcuts	384
14 Managing Job/ Supplies/Device	385
Checking Job Status	386
Details of the Status Screens	387
Checking Detailed Information of Jobs	391
Checking Job History	392
Checking the Detailed Information of Histories	393
Sending the Log History	393
Job Operation	394
Pause and Resumption of Jobs	394
Canceling of Jobs	394
Switching Priority Mode of Print Job	395
Reordering Print Jobs	396
Device Status	397
Checking the Remaining Amount of Ink and Paper (Supplies/Paper)	399
15 Setting up from System Menu	400
How to Access the System Menu	401
System Menu Settings	402
Device Settings	405
Language/System of Units	405
Keyboard	405
Date/Time	405
Energy Saver/Timer	406
Display Settings	408
Sound	409
Original/Scan Settings	410
Paper Feeding	411
Paper Output	420
Function Key Assignment	422
Operation Assist	422
Error Handling	423
Ink Settings	424
Notification/Report	425
Printing Report/List	425
Result Report Setting	427
Device Status Notification	428
Message Board Settings	429
History Settings	430
Function Settings	435
Function Defaults	435
Copy/Print	439
Send/Store	440
Email	440
Sending Job - Folder	441
WSD	441
DSM Scan	441
Address Book	442
One-Touch Key	442
Printer	443
Document Box	446
Job Box	446
Home	446
Status	447
Internet Browser	447
Manual Staple	448
Remote Services	448
Network Settings	448
Host Name	448
Proxy	449
Wired Network Settings	450
Protocol Settings	452
Ping	454
Bonjour	455
IP Filter (IPv4)	455
IP Filter (IPv6)	455
IPSec	455
Restart Network	455
Connectivity	456
Others	456
Security Settings	457
Interface Block Setting	457
Device Security Settings	457
System Stamp	460
Network	467
Job Accounting	467
Add Ext. Function	467
Optional Function	467
Adjustment/Maintenance	468
Image Adjustment	468
Behavior Adjustment	469
Others	470
16 User Authentication and Job Accounting	471
Overview of User Login Administration	472
Managing the Job Account from PC	472
Enabling User Login Administration	473
Setting User Login Administration	474
Authentication Security	474
Adding a User (Local User List)	476
Changing User Properties	480
User Login Administration for Printing	482
Local Authorization	483
Server Settings	483
Group Authorization Settings	485
Guest Authorization Settings	487
Obtain NW User Property	489
Simple Login Settings	491
ID Card Settings	493
PIN Login	494
Using User Login Administration	495
Login/Logout	495
Overview of Job Accounting	496
To Manage the Number of Sheets Used on Jobs Printed from a PC	496
Enabling Job Accounting	497
Job Accounting (Local)	498
Adding an Account	498
Restricting the Use of the Machine	499
Editing an Account	500
Deleting an Account	501
Job Accounting for Printing	502
Configuring Job Accounting	504
Default Counter Limits	504
Count by Paper Size	505
Counting the Number of Pages Printed	506
Print Accounting Report	508
Using Job Accounting	509
Login/Logout	509
Setting the Action to be Taken When a Count Limit is Reached	510
Copy/Printer Count	511
17 Maintenance	512
Regular Maintenance	513
Cleaning the Slit Glass on the Conveyance Path	514
Cleaning Glass Platen	516
Cleaning inside of the Document Processor and Slit Glass	517
Cleaning the Filter	519
Option Maintenance	520
Cleaning the Filter in the Paper Feeder	520
Replacement of Consumables	521
Ink Container Replacement	521
Large Capacity Ink Container Replacement	526
Replacing Staples (4,000-sheet Finisher)	532
Replacing Staples (Folding Unit)	534
Disposing of the Staple Waste	536
Disposing of the Punch Waste	538
18 Adjustment/ Maintenance Menu	540
About Wasted Paper	541
Overview of Adjustment/Maintenance	542
Correcting Color Drift	543
Color Registration Procedure (Auto Correction)	543
Color Registration Procedure (Manual Correction)	546
Reducing color dropout and white streaks	548
Head Cleaning	548
Nozzle Correction	551
19 Troubleshooting	554
When Trouble Occurred	555
When Attention indicator turns on or blinks	555
When Buzzer of Status Indicator Sounds	556
Remote Operation	557
Troubleshooting When Printing or Copying Image	559
Vertical void line, band or stripes	559
Light image (low image density)	562

Match case Limit results 1 per page

19-52

Troubleshooting > Other Trouble

Troubleshooting When Using Send Function

Symptom

Checkpoints

Corrective Actions

Reference

Page

Cannot send via SMB.

Is the network cable connected?

Connect the correct network cable

securely.

page 3-3

Have the network settings for the

equipment been configured

properly?

Configure the TCP/IP settings

properly.

page 15-49

Have the folder sharing settings

been configured properly?

Check sharing settings and access

privileges under the folder

properties.

page 3-25

Has the SMB protocol been set to

[

Set the SMB protocol setting to

[

page 15-53

Has [

Host Name

] been entered

properly?

Check the name of the computer to

which data is being sent.

page 11-6

Has [

Path

] been entered properly?

Check the share name for the

shared folder.

page 11-6

Has [

] been

entered properly?

Check the domain name and login

user name.

page 11-6

Has the same domain name been

used for [

Host Name

] and [

User Name

Delete the domain name and

backslash

("/") from [

page 11-6

Has [

] been

entered properly?

Check the login password.

page 11-6

Have exceptions for Windows

Firewall been configured properly?

Configure exceptions for Windows

Firewall properly.

page 3-30

Do the time settings for the

equipment, domain server, and data

destination computer differ?

Set the equipment, domain server,

and data destination computer to

the same time.

―

Is the screen displaying Send error?

Refer to

Responding to Send Error

page 19-54

Cannot send via the e-

mail.

Is the E-mail send size limit set in

the SMTP server registered on the

machine?

Check the limit value is entered to

"E-mail Size Limit" of [

E-mail

]

setting in Command Center RX and

change the value as necessary.

page 3-51

The machine is emitting

steam in the area around

the paper ejection slot.

Check the room temperature to see

if it is low, or if damp paper was

used.

Depending on the printing

environment and the paper's

condition, the heat generated during

printing will cause the moisture in

the paper to evaporate, and the

steam emitted may look like smoke.

This is not a problem, and you can

continue printing. If the steam

concerns you, raise the room

temperature, or replace the paper

with a newer, dryer paper.

―