Cisco 7925G Administration Guide - Page 203

Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G Resolving Startup and Connectivity Problems Step 4 The page displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service. If a service has stopped, click the Start button. The Service Status symbol changes from a square to an arrow. Note For more information, see the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Serviceability Administration Guide. Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file might be corrupted. To create a new configuration file, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified Communications Manager, select Device > Phone > Find to locate the phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified Communications Manager database. Add the phone back to the Cisco Unified Communications Manager database. See the "Adding Users to Cisco Unified Communications Manager" section on page 7-19 for details. Power cycle the wireless IP phone. Note When you remove a phone from the Cisco Unified Communications Manager database, its configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The directory number (DN) remains in the Cisco Unified Communications Manager database as an unassigned DN. You can assign these DNs to other devices or delete them from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 10-7