Cisco 7925G Administration Guide - Page 9

Providing Information to Users By Using a Website - user manual

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Contents A A P P E N D I X OL-15984-01 Verifying TFTP Server Settings 10-4 Verifying IP Addresses 10-5 Verifying DNS Settings 10-5 Verifying Cisco Unified Communications Manager Settings 10-5 Cisco Unified Communications Manager and TFTP Services are not Running 10-6 Creating a New Configuration File 10-7 Resolving Voice Quality and Roaming 10-8 Symptom: Cisco Unified Wireless IP Phone Resets Unexpectedly 10-8 Verifying Access Point Settings 10-8 Identifying Intermittent Network Outages 10-8 Verifying DHCP Settings 10-9 Verifying Voice VLAN Configuration 10-9 Verifying that the Phones Have Not Been Intentionally Reset 10-9 Eliminating DNS or Other Connectivity Errors 10-9 Symptom: Audio Problems 10-10 No Audio During a Connected Call 10-10 One-Way Audio During a Connected Call 10-10 Symptom: Improper Roaming and Voice Quality or Lost Connection 10-11 Voice Quality Deteriorates While Roaming 10-11 Delays in Voice Conversation While Roaming 10-11 Phone Loses Connection with Cisco Unified Communications Manager While Roaming 10-11 Phone Does Not Roam Back to Preferred Band 10-12 Monitoring the Voice Quality of Calls 10-12 Using Voice Quality Metrics 10-13 Troubleshooting Tips 10-13 General Troubleshooting Information 10-14 Common Phone Status Messages 10-14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G 10-16 Logging Information for Troubleshooting 10-17 Using a System Log Server 10-18 Using the Trace Logs on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) ix

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Contents
ix
Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)
OL-15984-01
Verifying TFTP Server Settings
10-4
Verifying IP Addresses
10-5
Verifying DNS Settings
10-5
Verifying Cisco Unified Communications Manager Settings
10-5
Cisco Unified Communications Manager and TFTP Services are not Running
10-6
Creating a New Configuration File
10-7
Resolving Voice Quality and Roaming
10-8
Symptom: Cisco Unified Wireless IP Phone Resets Unexpectedly
10-8
Verifying Access Point Settings
10-8
Identifying Intermittent Network Outages
10-8
Verifying DHCP Settings
10-9
Verifying Voice VLAN Configuration
10-9
Verifying that the Phones Have Not Been Intentionally Reset
10-9
Eliminating DNS or Other Connectivity Errors
10-9
Symptom: Audio Problems
10-10
No Audio During a Connected Call
10-10
One-Way Audio During a Connected Call
10-10
Symptom: Improper Roaming and Voice Quality or Lost Connection
10-11
Voice Quality Deteriorates While Roaming
10-11
Delays in Voice Conversation While Roaming
10-11
Phone Loses Connection with Cisco Unified Communications Manager While Roaming
10-11
Phone Does Not Roam Back to Preferred Band
10-12
Monitoring the Voice Quality of Calls
10-12
Using Voice Quality Metrics
10-13
Troubleshooting Tips
10-13
General Troubleshooting Information
10-14
Common Phone Status Messages
10-14
Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G
10-16
Logging Information for Troubleshooting
10-17
Using a System Log Server
10-18
Using the Trace Logs on the Unified IP Phone
10-18
Erasing the Local Configuration
10-18
APPENDIX
A
Providing Information to Users By Using a Website
A-1
How the Cisco Unified Wireless IP Phone Operates
A-1
How to Care for and Clean the Phone
A-2
How Users Access the Help System on the Phone
A-3
How Users Get Copies of Cisco Unified IP Phone Manuals
A-3
How Users Configure Phone Features and Services
A-4