Dell PowerVault MD3200 Owner's Manual - Page 220
Storage Array Support Data
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Table 18-3. Additional Status Icons Status Icon Adding a Storage Array Adding a Storage Array OK Adding a Storage Array Error Description The Contacting Storage Array icon is shown in the Tree view and Table view until the current status of each managed storage array is known. The Contacting Storage Array icon is shown in the EMW Status Bar and the AMW Status Bar and the tooltip shows Contacting Storage arrays. As each storage array is contacted, its current status is obtained and shown in the Tree view and Table view. The applicable statuses are the Optimal, Needs Attention, Fixing, or Unresponsive. No problems were encountered while adding the storage array. MDSM software continues to check for any status change events. Appears only when an error occurs. NOTE: MDSM may take a few minutes to update a status change to Unresponsive or from Unresponsive. A status change from or to Unresponsive depends on the network link to the storage array. All other status change updates faster. Storage Array Support Data You can gather various types of inventory, status, and performance data that can help troubleshoot any problem with the storage array. All the files are compressed into a single archive in a zipped-file format. You can forward the archive file to your Technical Support representative for troubleshooting and further analysis. To generate the support data report: 1 In the AMW, perform one of these actions: • Select Advanced Troubleshooting Support Data Collect. • Select the Support tab, and click Gather Support Information. The Collect All Support Data window is displayed. 220 Troubleshooting: Your Storage Array Software