Dell PowerVault MD3200 Owner's Manual - Page 231
Add Storage Array, If you have recently replaced or added the RAID controller module, restart
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12 For an in-band managed storage array, make sure that the host is network accessible by using the ping command to verify that the host can be reached. Type one of these commands, and press Enter. • ping • ping 13 If the verification successful, see step 14, if not, step 15. 14 Remove the host with the Unresponsive status from the EMW, and select Add Storage Array to add the host again. 15 If the host does not return to Optimal status, go to step 16. 16 Ensure that the host is turned on and operational and that the host adapters have been installed. 17 Check all external cables and switches or hubs to make sure that no visible damage exists and that they are securely connected. 18 Make sure the host context agent software is installed and running. If you started the host system before you were connected to the RAID controller module in the storage array, the host context agent software is not able to detect the RAID controller modules. If this is the case, make sure that the connections are secure, and restart the host context agent software. 19 If you have recently replaced or added the RAID controller module, restart the host context agent software so that the new RAID controller module is recognized. 20 If the problem still exists, make the appropriate host modifications, check with other administrators to see if a firmware upgrade was performed on the RAID controller module from another storage management station. If a firmware upgrade was performed, the EMW on your management station might not be able to locate the new AMW software needed to manage the storage array with the new version of the firmware. 21 If the problem persists contact your Technical Support representative. Troubleshooting: Your Storage Array Software 231