HP CP6015dn HP Color LaserJet CP6015 Series - User Guide
HP CP6015dn - Color LaserJet Laser Printer Manual
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- HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 1
HP Color LaserJet CP6015 Series Printers User Guide CP6015n CP6015dn CP6015de CP6015x CP6015xh - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 2
- HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 3
HP Color LaserJet CP6015 User Guide - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 4
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: Q3931-90968 Edition 1, 04/2008 Pantone, Inc's checkstandard trademark for color. UNIX® is a registered trademark - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 5
Product comparison ...2 Product features ...3 Product walkaround ...6 Front view ...6 HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de 6 HP Color LaserJet CP6015x 7 HP Color LaserJet CP6015xh 7 Back view ...8 Interface ports ...9 Serial number and model number - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 6
63 Open the HP Printer Utility 63 HP Printer Utility features 64 Supported utilities for Macintosh 64 Embedded Web server 64 Use features in the Macintosh printer driver 65 Print ...65 Create and use printing presets in Macintosh 65 Resize documents or print on a custom paper size 65 Print - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 7
from the control panel 79 Manually configure IPv6 TCP/IP parameters from the control panel 80 Network utilities ...82 Other components and utilities 82 7 Paper and print media Understand paper and print media use 84 Supported paper and print media sizes 85 Supported paper types ...89 Special - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 8
mode in the printer driver (Mac OS X 106 8 Use product features Economy settings ...108 Sleep delay ...108 Set sleep delay 108 Disable/enable sleep mode 108 Wake time ...108 Set the wake time 109 Set economy modes from the EWS 109 Use the stapler ...110 Supported paper sizes for stapling 110 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 9
the Windows printer driver 125 Open the printer driver ...125 Use printing shortcuts ...125 Set paper and quality options 125 Set document effects ...126 Set document finishing options 126 Set product output options 126 Set job storage options ...127 Set color options ...127 Obtain support and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 10
150 Print-cartridge storage ...150 HP policy on non-HP print cartridges 150 HP fraud hotline and Web site 150 Replace supplies ...151 Locate supplies ...151 Supply replacement guidelines 151 Approximate replacement intervals for supplies 152 Change print cartridges 152 Change image drums ...154 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 11
HP Jetdirect firmware 173 12 Solve problems Solving general problems ...176 Troubleshooting output bin 202 AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area ...... 204 AREA 4: Clear jams problems ...231 Product feeds multiple sheets 231 Product feeds incorrect page size 231 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 12
service or support providers 256 Order directly through the embedded Web server (for printers that are connected to a network) ...256 Order directly through the HP Easy Printer Care software 256 Part numbers ...257 Accessories ...257 Print cartridges ...257 Image drums ...257 Maintenance kits - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 13
statement 259 Print cartridge and image drum limited warranty statement 261 Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement 262 Customer self repair warranty service 263 Customer support ...264 Availability of support and service ...265 HP maintenance agreements - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 14
Non-volatile memory 280 Hard-disk-drive memory 280 Safety statements ...281 Laser safety ...281 Canadian DOC regulations 281 VCCI statement (Japan 281 Power cord statement (Japan 281 EMI statement (Korea) ...281 Laser statement for Finland 282 Substances Table (China 283 Index ...285 xii - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 15
1 Product basics ● Product comparison ● Product features ● Product walkaround ENWW 1 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 16
HP Color LaserJet CP6015n HP Color LaserJet CP6015dn HP Color LaserJet CP6015de HP Color LaserJet CP6015x HP Color LaserJet CP6015xh Features ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP input tray (Tray 2) ● HP Jetdirect embedded print server for connecting - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 17
page 85 for a list of supported paper sizes. For a list of supported paper types, see Supported paper types on page 89. ◦ Duplex printing: Provides automatic two-sided printing (printing on both sides of the paper). Not available on the HP Color LaserJet CP6015n model. This model cannot be upgraded - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 18
● Printer Management Language ● 93 internal TrueType fonts scalable in HP PCL drivers. 93 internal scalable fonts in HP Postscript level 3 emulation (Euro symbols built in). Additional font solutions available via third-party flash memory products. Print cartridges/image drums (4 ● Two-part toner - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 19
Table 1-2 Features (continued) Environmental features ● ● Security features ● ● ● ● ● Sleep setting saves energy High content of recyclable components and materials Secure Disk Erase Security lock (optional) Job retention User PIN authentication for stored jobs IPv6 security ENWW Product - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 20
walkaround Front view HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de 123 4 5 98 6 7 1 Control-panel display 2 Output bin (holds approximately 500 sheets of paper) 3 Duplex switchback tray (HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de only - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 21
HP Color LaserJet CP6015x 1 2 1 Lower right door 2 Tray 3 (500-sheet input tray) HP Color LaserJet CP6015xh 1 2 1 2 ENWW Lower right door Trays 3, 4, and 5 (500-sheet input trays) Product walkaround 7 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 22
Back view 1 2 1 Interface ports 2 Lock lever for additional input bins (HP Color LaserJet CP6015x and HP Color LaserJet CP6015xh only) 8 Chapter 1 Product basics ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 23
HP Jetdirect code, and the production number of the product. Figure 1-1 Sample model and serial number label Model name HP Color LaserJet CP6015n HP Color LaserJet CP6015dn HP Color LaserJet CP6015de HP Color LaserJet CP6015x HP Color LaserJet CP6015xh ENWW Model number Q3931A Q3932A Q3935A Q3933A - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 24
10 Chapter 1 Product basics ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 25
2 Control panel ● Use the control panel ● Control panel menus ● Menu hierarchy ● Show Me How menu ● Retrieve job menu ● Information menu ● Paper handling menu ● Configure device menu ● Diagnostics menu ● Service menu ENWW 11 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 26
Navigates menus and text, and increases the values of numerical items in the display. Makes selections, resumes printing after continuable errors, and overrides a non-HP print cartridge. Navigates menus and text, and decreases the values of numerical items in the display. Allows you to type numeric - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 27
product, but more data is receiving data. needed to complete the job. Product is processing and receiving data. A critical error has occurred. No conditions exist that Product requires attention. require attention. An error has occurred. Product requires attention. ENWW Use the control panel 13 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 28
by changing settings in the product's control panel. Use the control panel to access features not supported by the printer driver or software application, and to configure trays for paper size and type. Getting started basics ● Enter the menus by pressing the Menu button. ● Select a menu item - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 29
for more information. ● CONFIGURE DEVICE. See Configure device menu on page 20 for more information. ● DIAGNOSTICS. See Diagnostics menu on page 43 for more information. ● SERVICE. See Service menu on page 47 for more information. ENWW Menu hierarchy 15 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 30
Show Me How menu The SHOW ME HOW menu prints a page that provides more information about the product. To display: Press Menu, and then select SHOW ME HOW. Item PRINT HELP GUIDE Explanation Prints a page that shows links to additional help on the Web. 16 Chapter 2 Control panel ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 31
Retrieve job menu The RETRIEVE JOB menu allows you to view listings of all stored jobs. To display: Press Menu, and then select RETRIEVE JOB. Item USER Sub-item Options ALL PRIVATE JOBS PRINT COPIES DELETE Description Each user who has stored jobs is listed by name. Select the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 32
cartridges, image drums, fuser kit, roller kit, and transfer kit in a scrollable list. Prints a count of all paper sizes that have passed through the product; lists whether they were simplex, duplex, monochrome, or color; and reports the page count. Prints the color-use statistics for the printer - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 33
, and then select PAPER HANDLING. NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet CP6015 Series printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode. Setting Tray 1 to - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 34
to print an A4 job on letter-size paper when no A4 paper is loaded. The default is YES. The default is OFF. Setting it to ON makes MANUAL FEED the default for jobs that do not select a tray. You can override this setting in the printer driver. Allows you to select a version of - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 35
Description Sets vertical spacing from 5 to 128 lines for default paper size. Allows you to select default page orientation to portrait or landscape control). Some environments indicate a new line by only the line-feed control code. Use this option to append the required carriage return to each line - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 36
values represent lighter shadows on a printed page, and higher values represent darker shadows on a printed page. Restore the color settings by resetting the density values of each color. Setting the registration shifts the margin alignment to center the image on the page from top to bottom and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 37
any of the three adjustments described below. In addition, you can map non-HP media types to a different print mode, although this is not recommended. or scattered toner on certain paper types. These problems might be worse on the second side of a printed duplex page. These problems occur more - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 38
PRINT MODES RESTORE MODES OPTIMIZE PAPER CURL PRE-ROTATION FUSER TEMP TRAY 1 GLOSS MODE LIGHT MEDIA Values Description NORMAL (default) ON Select ON if you are seeing clumps of toner or toner spatter on print jobs. These problems can occur in low-temperature and low-humidity environments - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 39
PPM ON (default) OFF Description especially when printing on lightweight paper or on jobs with heavy toner coverage. Set this feature to REDUCED if you are having problems with paper sticking together in the output bin. Optimizes performance in extreme lowtemperature environments. Set this feature - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 40
NEUTRALS RESOLUTION EDGE CONTROL Values Description TRAY 1 TRAY 2 TRAY This menu item affects the toner mixture in order to optimize neutral colors for color print jobs. A special sensor measures color on three specially printed pages from a selected - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 41
is the most aggressive trapping setting. Adaptive halftoning is on. Allows you to create and process a cleaning page for cleaning excess toner off the pressure roller in the fuser. When the cleaning process runs, a blank page is printed. This page can be discarded. System setup menu Use the SYSTEM - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 42
EXCLUSIVELY FIRST MANUALLY FEED PROMPT ALWAYS UNLESS LOADED Description Disables or restricts color use. The default is ENABLE COLOR. To use the COLOR IF ALLOWED setting, set up user permissions through the embedded Web server, HP Easy Printer Care, or Web Jetadmin. See Supported utilities for - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 43
ENWW Sub-item Values PS DEFER MEDIA ENABLE DISABLED SIZE/TYPE PROMPT DISPLAY DO NOT DISPLAY USE ANOTHER TRAY ENABLE option affects how paper is handled when printing from an Adobe PS print driver. ● ENABLED uses HP's paper handling model. ● DISABLED uses the Adobe PS paper handling model - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 44
(duplexing). Two options are available: ● AUTO enables Smart Duplexing, which instructs the device not to process both sides if the second side is blank to all days of the week. Sets the fuser cooling behavior. If FASTER FIRST PAGE is selected, power to the fuser is not turned off between jobs. This - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 45
prevent waste of media or other supplies when one supply begins producing poor print quality. The Override options allow the product to continue using color supplies, such as print cartridges, the image drum, the roller kit, and the image fuser kit, that have reached their recommended replacement - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 46
toner remaining information). CAUTION: All print defects or supply failures incurred when an HP supply is used in Override mode are not considered defects in materials or workmanship under the HP Print Cartridge and Image Drum allows printing to continue when the color supply is out, but displays a - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 47
ON A listing of available languages appears. Description printing with black toner only. The default is STOP. Sets whether the product will CONTINUE OFF ON Description This menu appears when the HP 3-bin Stapler/Stacker Accessory or the HP Booklet Maker/Finisher Accessory is attached. Allows you to - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 48
ALTERNATE 2 setting is enabled, the engine always slows down to prevent jams, never using the stapler buffer. Adjusts the fold line for Letter and A4 size paper (booklet maker only). Adjusts the fold line for Legal and JIS B4 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 49
Item ENWW Sub-item FOLD 11X17 & A3 Values -2.5 mm -2.0 mm -1.5 mm -1.0 mm -0.5 mm 0.0 mm 0.5 mm 1.0 mm 1.5 mm 2.0 mm 2.5 mm 3.0 mm 3.5 mm 4.0 mm mm 2.5 mm 3.0 mm 3.5 mm 4.0 mm Description Adjusts the fold line for Legal and 11x17 and A3 size paper (booklet maker only). Configure device menu 35 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 50
of the LAN hardware (MAC) address. Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Use BootP An address in the form 169.254.x.x is assigned automatically. Use the MANUAL SETTINGS menu to configure TCP/ IPv4 parameters. Specify the IP address to - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 51
is set. LEGACY: The address 192.0.0.192 is set, consistent with older HP Jetdirect products. DHCP RELEASE ● NO ● YES This menu appears if CONFIG METHOD is set to MANUAL) Configure parameters directly from the printer control panel: IP ADDRESS: The unique IP address of the printer, where n is a - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 52
be up to 255 octets. For some networks, you might need to contact your Internet Service Provider (ISP) for the proxy server address. PROXY PORT Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 53
that contains the current security settings on the HP Jetdirect print server. NO*: A security network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a until either the product is turned off, or an error occurs and a diagnostic page is printed. LAN HW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 54
helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends zero (0), the test runs indefinitely until an error occurs or the product is turned off. Data SIZE Specify the size of each packet, in bytes, to be sent to the remote host. The minimum is 64 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 55
a refresh automatically occurs when the menu times out or you manually return to the main menu. LINK SPEED AUTO 10T HALF: hub/switch port. (A 1000T half-duplex selection is not supported.) 1000TX FULL: 1000 Mbps, full-duplex operation. PRINT supplies are installed. ENWW Configure device menu 41 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 56
To display: Press Menu, select CONFIGURE DEVICE, and then select RESETS. Item RESTORE FACTORY SETTINGS Values RESET CALIBRATION SLEEP MODE OFF LOW HIGH Description Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 57
instructions, pages for each color, a demo page, and a configuration page. These pages can help isolate print-quality problems. Prints a page that can assist in diagnosing product problems. This item allows you to remove a print cartridge to help determine which cartridge is the source of a problem - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 58
DUPLEX PRINT TEST PAGE FINISHING OPTIONS DESTINATION BIN MEDIA SIZE MEDIA TYPE COPIES DUPLEX PRINT TEST PAGE MEDIA SIZE MEDIA TYPE COPIES DUPLEX PRINT TEST PAGE MANUAL SENSOR TEST 2 COMPONENT TEST TRANSFER MOTORS BELT ONLY IMAGE DRUM MOTORS 44 Chapter 2 Control panel Description Determines how - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 59
to see where the image begins to degrade. This causes a jam message that might need to be manually cleared. A service representative should perform this test. PRINT TEST PAGE Prints a color band test page that is used to identify arcing in the highvoltage power supply. ENWW Diagnostics menu 45 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 60
Item FINISHER TESTS Sub-item COPIES MANUAL SENSOR TEST COMPONENT TESTS Values Description Range is 1 selected motor or solenoid. M2 - FOLDING MOTOR (booklet maker only) M3 - GUIDE MOTOR (booklet maker only) M4 - GUIDE PLATE MOTOR (booklet maker only) M9 - INLET MOTOR (booklet maker only) M31 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 61
Service menu The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. ENWW Service menu 47 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 62
48 Chapter 2 Control panel ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 63
systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 64
Supported operating systems for Windows The product supports the following Windows operating systems: ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 ● Windows Vista 50 Chapter 3 Software for Windows ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 65
Supported printer drivers for Windows ● HP PCL 6 ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 66
to enable them manually. For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic mode ● Use this mode if you are installing the driver from a CD for a single computer. ● When installed with this mode, UPD operates like traditional printer drivers. ● If you - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 67
flash font support HP UPD PCL 5 driver description ● Provided on the product CD and at www.hp.com/go/cljcp6015_software ● Installs from the Add Printer wizard ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 68
and do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 69
Control Panel, and then in the category for Hardware and Sound click Printer. 2. Right-click the driver icon, and then 2. Right-click the driver icon, and then select Printing Preferences. select Properties. 3. Click the Device Settings tab. ENWW Change printer-driver settings for Windows 55 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 70
for Windows 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CP6015 Series product. 3. Click Uninstall HP Color LaserJet CP6015 Series product, and then follow the onscreen instructions to remove the software. 56 Chapter 3 Software for Windows ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 71
documentation ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can update software, firmware, and HP printer drivers. You can view HP Easy Printer Care software when the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 72
To download HP Easy Printer Care software , go to www.hp.com/go/easyprintercare. This Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software. For more information about using HP Easy Printer Care software, see HP Easy - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 73
operating systems OS UNIX Linux Software For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. For information, go to - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 74
60 Chapter 3 Software for Windows ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 75
4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 61 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 76
OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. The PPDs, in combination - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 77
. Mac OS X V10.5 1. From the Apple menu, click System Preferences and then Print & Fax. 2. Click Options & Supplies. 3. Click the Driver menu. 4. Select the driver from the list, and configure the installed options. Software for Macintosh computers HP Printer Utility Use the HP Printer Utility - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 78
HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 79
box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Standard. Resize documents or print on a custom paper size You can scale a document to fit on a different size of paper. 1. On the File menu, click Print. 2. Open the Paper Handling menu - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 80
one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout menu. 4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 81
). 2. On the File menu, click Print. 3. On the Finishing menu, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output that you want to use. ENWW Use features in the Macintosh printer driver 67 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 82
. 2. Select the driver. 3. Open the Color Options pop-up menu. 4. Click Show Advanced Options. 5. Adjust the individual settings for text, graphics, and photographs. Use the Services menu If the product is connected to a network, use the Services menu to obtain product and supply-status information - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 83
a task from the drop-down list. c. Click Launch. 4. To go to various support Web sites for this device, do the following: a. Select Services on the Web. b. Select Internet Services, and select an option from the drop-down list. c. Click Go!. ENWW Use features in the Macintosh printer driver 69 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 84
70 Chapter 4 Use the product with Macintosh ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 85
5 Connect the product ● USB connection ● Network connection ENWW 71 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 86
USB connection This product supports a USB 2.0 connection. The USB port is located on the back of the product. You must use an A-to-B type USB cable that is no longer than 2 meters (6.56 feet) Figure 5-1 USB connection 1 1 USB 2.0 port 72 Chapter 5 Connect the product ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 87
Network connection All product models except for the HP Color LaserJet CP6015 include an embedded HP Jetdirect print server, which supports connection to a network using the local area network (LAN) connector (RJ-45) on the back of the product. For more information about configuring the product - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 88
74 Chapter 5 Connect the product ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 89
6 Network configuration ● Benefits of a network connection ● Supported network protocols ● Configure network settings ● Network utilities ENWW 75 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 90
using the embedded Web server (EWS). ● You can use the HP Easy Printer Care software to view supply usage on all HP products connected to the network. This makes it easy to centrally manage ordering replacement cartridges and other supplies. ● For large enterprise businesses, you can also manage the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 91
table lists the supported networking services and protocols. Table 6-1 Printing Service name Description port9100 (Direct Mode) Line printer daemon (LPD) Printing service Printing service Table 6-2 Network device discovery Service name SLP (Service Location Protocol) Bonjour Description - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 92
HP Web Jetadmin. For more information about supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP parameters can be configured manually, or they can be automatically downloaded by using DHCP or - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 93
to that product. BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network server. The client IP address of the network node (such as the workstation or product). Manually configure IPv4 TCP/IP parameters from the control panel In addition to - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 94
mask, or default gateway is complete, and then press the checkmark button to save the setting. 14. Press Menu to return to the READY state. Manually configure IPv6 TCP/IP parameters from the control panel In addition to using the embedded Web server, you can also use the control-panel menus - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 95
8. Press the down arrow to highlight MANUAL SETTINGS, and then press the checkmark button . 9. Press the down arrow to highlight ENABLE, and then press the checkmark button . 10. Press the down arrow - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 96
- automates the printing system installation ● Online Web registration Macintosh OS ● The HP Printer Utility - change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.2 and later. 82 Chapter 6 Network configuration ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 97
7 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types ● Special paper or print media guidelines ● Load paper and print media ● Configure trays ● Choose an output location ENWW 83 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 98
might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 99
select the appropriate paper size and type in your print driver before printing. Table 7-1 Supported paper and print media sizes Size Dimensions Tray 1 Tray x 267 mm (7.24 x 10.51 in) Executive (JIS) 216 x 330 mm (8.5 x 13 in) A3 297 x 420 mm (11.69 x 16.54 in) A5 148 x 210 mm (5.83 x 8.27 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 100
5 The following paper sizes are supported with the optional HP 3-bin Stapler/Stacker and HP Booklet Maker/Finisher accessories. Table 7-3 Supported paper and print media sizes for the optional HP 3-bin Stapler/Stacker and HP Booklet Maker/ Finisher accessories Size Dimensions Stacking2 Angled - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 101
Supported paper and print media sizes for the optional HP 3-bin Stapler/Stacker and HP Booklet Maker/ Finisher accessories (continued) Size 184 x 267 mm (7.24 x 10.51 in) Executive (JIS) 216 x 330 mm (8.5 x 13 in) A3 297 x 420 mm (11.69 x 16.54 in) 1 1 A5 148 x 210 mm (5.83 x 8.27 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 102
Table 7-3 Supported paper and print media sizes for the optional HP 3-bin Stapler/Stacker and HP Booklet Maker/ Finisher accessories (continued) Size Dimensions Stacking2 Angled staple (leftangled) Angled Two staples staple (right- (top or side) angled) Folding Saddle stitch Banner (99 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 103
on facing down 60 g/m2 (16 lb) bond to Maximum stack height: HP Tough paper 220 g/m2 (58 lb) bond 10 mm (0.6 in) supported for these products. Table 7-5 Trays 2, 3, 4, and 5 paper information Type Specifications Quantity Driver Settings Paper orientation Paper and cardstock, standard sizes - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 104
of the fuser. Two recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and HP Color LaserJet Brochure Paper, Glossy (Q6611A, Q6610A). NOTE: For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/ sbso/product/supplies. 90 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 105
special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 106
side guides to the correct width, and pull out the tray extensions to support paper. 3. Load paper in the tray with the side to be printed on face down and the top of the paper or non- postage end facing the front of the printer. NOTE: For Letter Rotated and A4 Rotated sizes, place - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 107
printer driver. booklet maker finisher. Heavy banner media is not supported for these products. Load Trays 2, 3, 4, sized paper into Trays 2, 3, 4, or 5 The product automatically detects the following standard sizes of paper in the 500-sheet trays: Letter, Letter Rotated, Legal, Executive, 11x17, A3 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 108
2. Adjust the paper-width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 94 Chapter 7 Paper and print media ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 109
guides . Splitting the ream can cause a multifeed problem. The capacity of the paper tray can vary is not adjusted correctly, an error message might appear or the media might standard-sized paper into Trays 2, 3, 4, and 5 The following undetectable standard-sized media is supported in the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 110
x 270 mm ● 8K 260 x 368 mm ● 16K 184 x 260 mm ● 8K 273 x 394 mm ● 16K 197 x 273 mm CAUTION: Do not print envelopes or unsupported sizes of paper from the 500-sheet trays. Print on these types of paper only from Tray 1. Do not overfill the input tray or open it - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 111
into Tray 3, 4, or 5 Use the following instructions if you are loading 11x17, RA3, SRA3, or 12 x 18-sized paper into Tray 3, 4, or 5. 1. Slide open Tray 3, 4, or 5. 2. Adjust the paper width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 3. Load - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 112
to the left. ● For A3- or 11x17-sized paper, rotate the lever down into the center position. ● For RA3- or 12x18-sized paper, rotate the lever all tray into the product. The control panel shows the tray's media type and size. If the configuration is not correct, press the checkmark button . If the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 113
The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 114
then press the checkmark button . 3. Press the down arrow to highlight the size or type setting for the desired tray, and then press the checkmark button , deactivates the media sensor in that tray. The HP Color LaserJet CP6015 Series printers can automatically classify many paper types into one of - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 115
Quality menu on page 22 Select the media by source, type, or size In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull media when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 116
offset Each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others. (Supported paper sizes: A3, A4, A4 rotated, A5, B4, B5, Ledger, Legal, Letter, Letter rotated, Statement.) Two operation modes Mailbox Mode assigns each bin to a user or group - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 117
offset Each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others. (Supported paper sizes: A3, A4, A4 rotated, A5, B4, B5, Ledger, Legal, Letter, Letter rotated, Statement.) Two operation modes Mailbox Mode assigns each bin to a user or group - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 118
/stacker accessory dimensions 1104.9 mm (43.5 in) (62145.2m5min) 40(166minm) 63(525mimn) Figure 7-3 Booklet-maker finisher accessory 2 3 1626 mm (64 in) 5 4 54 kg 119 lb 6 1 1 Booklet output bin 2 Stacking output bins 3 Front door 4 Stapler units 5 Top cover 6 Connection cable - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 119
Figure 7-4 Booklet maker finisher dimensions 1104.9 mm (43.5 in) (62145.2m5min) 635(2m5min) 1626 mm (64 in) 75 kg 165.3 lb 40(166minm) Configure the accessory operation mode Select the operating mode at the control panel You can set the operating - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 120
Now in the Automatic Configuration list. -orFor manual configuration: under Installable Options, select the appropriate operation mode in the Accessory Output Bin list. 5. Click Apply to save the settings. Select the operating mode in the printer driver (Mac OS X) 1. In the Apple menu, click System - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 121
8 Use product features ● Economy settings ● Use the stapler ● Use job storage features ● Banner printing ● Print photos or marketing material ● Print weatherproof maps and outdoor signs ● Set the duplex alignment ENWW 107 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 122
OFF. HIGH saves the most energy. 6. Press the checkmark button to save the selection. 7. Press Menu. Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. You must have SLEEP MODE - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 123
Set the wake time 1. Press Menu. 2. Press the down arrow to highlight CONFIGURE DEVICE, and then press the checkmark button . 3. Press the down arrow to highlight SYSTEM SETUP, and then press the checkmark button . 4. Press the down arrow to highlight WAKE TIME, and then press the checkmark button . - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 124
finisher in the program or printer driver, select it at the product control panel. The stapler accepts print jobs if it is out of staples, but it does not staple the pages. The product can be configured to stop printing if the staple cartridge is empty. Supported paper sizes for stapling In order to - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 125
LGL, A3, 11x17, B4 A4 R, LTR R LGL, B4 A3, 11x17 A4 A4 LTR LTR A4 R, LTR R LGL, B4 A3, 11x17 A4 LTR If the correct paper size or orientation is not used, the print job will print, but it will not be stapled. ENWW Use the stapler 111 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 126
Staple print jobs Select the stapler in the printer driver for printed jobs (Windows) 1. Select Print from the File menu of your software program. 2. Select the HP Color LaserJet CP6015 Series printer, and then click Properties or Printing Preferences. 3. From the Staple drop-down list, select a - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 127
requires that a hard disk be installed with the product. Follow the instructions in this section to gain access to the job storage features at the For Macintosh In newer drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific Options. Use - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 128
job storage limit, see Configure device menu on page 20. A job can be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: 1. Press Menu. 2. Press the down arrow to highlight RETRIEVE JOB, and then - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 129
Use the personal job feature Use the personal job feature to specify that a job is not printed until you release it. Your job will be stored on the product and nothing will be printed until you request the job from the product's control panel. Once the job is printed, it will be automatically - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 130
can be printed later. This feature can be turned off in the printer driver. The default number of different Quick Copy jobs that can be stored on be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 131
time at the product control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. Create a stored print job In the driver, select the Stored Job option, and then type a user name and job name - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 132
your graphics software program, you must set up a custom page size. CAUTION: Do not use banner media heavier than 120 g/m2 with supported for these products. Print banners from Tray 1 1. Select Print from the File menu of your software program. 2. Select the HP Color LaserJet CP6015 Series printer - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 133
print driver Supported glossy paper HP glossy paper product Product code HP Color Laser Presentation Q6541A Paper, Soft Gloss HP Color Laser Professional Q6542A Paper, Soft Gloss HP Color Laser Brochure Paper, Glossy Q6611A, Q6610A HP Color Laser Superior Paper, Glossy Q6616A HP Color Laser - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 134
the correct paper type. Configure the driver settings Carry out the following steps to print on glossy paper from your graphics software program. 1. Select Print from the File menu of your software program. 2. Select the HP Color LaserJet CP6015 Series printer, and then click Properties or Printing - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 135
the correct paper type. Configure the driver settings Carry out the following steps to print to tough paper from your graphics software program. 1. Select Print from the File menu of your software program. 2. Select the HP Color LaserJet CP6015 Series printer, and then click Properties or Printing - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 136
Set the duplex alignment For duplexed documents such as brochures, set the registration for the tray before printing to ensure that PRINT TEST PAGE, and then press the checkmark button . 6. Follow the instructions on the test page to complete the adjustment. 122 Chapter 8 Use product features ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 137
9 Print tasks ● Cancel a print job ● Use features in the Windows printer driver ENWW 123 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 138
example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print or XP), delete the print job there. Click Start and then click Printers. Double-click the device icon to open the print spooler. Select the print - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 139
following tasks, open the printer driver and click the Printing Shortcuts tab. NOTE: In previous HP printer drivers, this feature was called following tasks, open the printer driver and click the Paper/Quality tab. How do I Select a page size Select a custom page size Select a paper source Select - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 140
-down list. Set document effects To perform the following tasks, open the printer driver and click the Effects tab. How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on, and then select a size from the dropdown list. Scale a page to be a percent of the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 141
to overwrite a job that already has that name. Set color options To perform the following tasks, open the printer driver and click the Color tab. How do I Manually adjust color settings Steps to perform a) In the Color Options area, click Manual, and then click Settings. b) You can adjust the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 142
status information To perform the following tasks, open the printer driver and click the Services tab. How do I Steps to perform Obtain support information for the product and order supplies In the Internet Services drop-down list, select a support online option, and click Go! Check the status - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 143
10 Use color ● Manage color ● Match colors ● Advanced color use ENWW 129 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 144
, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a paper type that is not listed in the printer driver. Use the printer driver to adjust color settings. For - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 145
Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 146
the printer-driver. For more information on accessing the printer driver, see Set color options on page 127 for Windows and Set the color options on page 68 for Macintosh. Five values are available for the RGB Color setting: ● Select Default (sRGB) for most printing needs. This setting instructs the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 147
. These factors include: ● Paper ● Printer colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating system ● Monitors and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 148
vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp6015. Use the following procedure to print color samples at the product using the control panel: 1. Press Menu. 2. Press the checkmark button to highlight - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 149
, including image enhancements, smart supplies, and high-resolution imaging, to provide superior images for general office documents and marketing collateral. Optimized for printing on HP color laser high-gloss papers, HP Image REt 4800 provides superior results on all supported paper, and under - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 150
be adapted to the HP Color LaserJet CP6015 Series. Select the appropriate color input profile from the printer driver. ● Default CMYK+. HP CMYK+ technology produces optimal printing results for most printing jobs. ● Specification for Web Offset Publications (SWOP). Common ink standard in the United - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 151
11 Manage and maintain the product ● Information pages ● HP Easy Printer Care ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Set the real-time clock ● Manage supplies ● Replace supplies ● Clean the product ● Upgrade the firmware ENWW 137 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 152
Information pages Information pages provide details about the product and its current configuration. Use the following procedure to print the information pages. 1. Press Menu. 2. Press the down arrow to highlight INFORMATION, and then press the checkmark button . 3. Press the down arrow to highlight - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 153
of toner remaining in the print cartridge and the status of the paper that is loaded in each tray. ● Supplies Details link: Opens the supplies status page to view more detailed information about product supplies, ordering information, and recycling information. ENWW HP Easy Printer Care - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 154
and HP printer drivers. You can accept or decline each recommended update. Supplies Ordering button ● Click the Supplies Ordering button on any tab to open the Supplies Ordering window, which provides access to online supplies ordering. ● NOTE: This item is available from the Overview and Support - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 155
Section Options NOTE: This item is available only for HP color products that support Color Access Control. NOTE: This item is available from the Overview and Support tabs. ENWW HP Easy Printer Care 141 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 156
directly connected to a computer, use the HP Easy Printer Care to view the product status instead ● Receive notification of product and supplies events. ● View and change Guide, which is on the CD that came with the product. Open the embedded Web server by using a network connection 1. In a supported - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 157
, status, and configuration information ● Device Status: Shows the product status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 158
● Restrict Color: Allows you to permit or restrict color printing. problems. Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original HP supplies, such as print cartridges and paper. ● Product Support: Connects to the support - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 159
troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 160
safe place. Secure Disk Erase To protect deleted data from unauthorized access on the product hard drive, use the Secure Disk Erase feature in the HP Web Jetadmin software. This feature can securely erase print jobs from the hard drive. Secure Disk Erase offers the following levels of disk security - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 161
temporary data for jobs after the erase mode has been changed. Additional Information For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to www.hp.com/go/webjetadmin. Job storage To securely print a private job, use the personal job feature. The job can - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 162
Set the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print, so you can identify the most recent versions. Set the real-time clock Set the date Set the date format Set the time Set the time format 1. Press - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 163
5. Press the down arrow to highlight TIME FORMAT, and then press the checkmark button . 6. Select the appropriate TIME FORMAT, and then press the checkmark button to save. ENWW Set the real-time clock 149 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 164
damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change print cartridges on page 152. To recycle the used cartridge, follow the instructions included with the new cartridge. HP fraud hotline and Web site - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 165
be located on a flat, sturdy surface. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/go/cljcp6015_software. When you connect, select Solve a Problem. CAUTION: Hewlett-Packard recommends the use of genuine - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 166
vary. Item Printer message Page count Print cartridges REPLACE CARTRIDGE Black: 16,500 pages1 Cyan, magenta, or yellow: 21,000 pages 1 Image drums REPLACE DRUM 35,000 pages1 Image transfer kit REPLACE TRANSFER KIT 150,000 pages2 Image fuser kit REPLACE FUSER KIT 100,000 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 167
bag. Information about recycling used print cartridges is on the print-cartridge box. 4. Remove additional print cartridges in the same manner. 5. Remove the new print cartridge from its protective bag. NOTE: Store the protective bag in a secure place for future use. ENWW Replace supplies 153 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 168
on the sides of the front door and lift up to close. To recycle the used print cartridge, follow the instructions included with the new print cartridge. Change image drums When an image drum approaches the end of its useful life, the control panel displays a message recommending that you order - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 169
when the control panel displays REPLACE DRUM message. The control-panel display also indicates the color that should be replaced (if a genuine HP cartridge is currently installed). Replacement instructions are included in the image drum box. NOTE: If toner gets on clothing, wipe it off with - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 170
. You can discard this cover. 7. Insert additional image drums in the same manner. 8. Grasp the grips on the sides of the front door and lift up to close. To recycle the used image drum, follow the instructions included with the new image drum. 156 Chapter 11 Manage and maintain the product ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 171
package and then touch bare metal on the product. Install DDR memory DIMMs 1. Turn the product off. 2. Disconnect all power and interface cables. ENWW Replace supplies 157 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 172
3. Locate the black formatter pressure release tabs on the formatter board in the rear of the product. 4. Gently press the black tabs toward each other. 5. Gently pull on the black tabs to pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface. 158 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 173
XOXOXOXOXOXO XOXO XOXOXO 10. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM. ENWW Replace supplies 159 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 174
11. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. XOXOXOXOXO XOXOXOXOXO XOXOXOXOXO XOXOXOXOXO XOXXOOXXOOXO - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 175
default Start menu view): Click Start, click Settings, and then click Printers and Faxes. -orWindows 2000, Windows XP, and Windows Server 2003 (using Printers. -orWindows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. 2. Right-click the driver - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 176
Jetdirect or EIO print server card or EIO hard disk This product is equipped with two external I/O (EIO) slots. You can install an additional HP Jetdirect print server card or a hard disk in the available slots. 1. Turn the product off. 2. Disconnect all power and interface cables. 162 Chapter 11 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 177
the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. 5. Insert and tighten the retaining screws that came with the print server card. ENWW Replace - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 178
instructions. ● Reinstall the software, choosing the network installation this time. Replace the staple cartridge If the optional HP 3-bin Stapler/Stacker Accessory or HP has run out of staples. Removing the staple cartridge at other times can cause an error to occur. NOTE: When the stapler/stacker - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 179
up to on the staple cartridge to remove it from the booklet maker or stapler/stacker. 3. Insert the replacement staple cartridge unit into the stapler unit. 4. Push the staple cartridge unit into the stapler unit until it clicks into position. 5. Close the front door. ENWW Replace supplies 165 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 180
the small blue handle on the staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position. 2 1 4. Grasp the edges of each staple cartridge and pull up firmly to remove the staple cartridges from the staple cartridge unit. 166 Chapter 11 Manage and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 181
cartridge unit and insert them into the unit. 7. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle. 1 2 8. Push the staple carriage back into the booklet maker finisher. ENWW Replace supplies - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 182
9. Close the front door of the booklet maker. 168 Chapter 11 Manage and maintain the product ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 183
of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 184
datecode is listed on the Configuration page in the section called Printer Information. The firmware datecode has this format: YYYYMMDD XX. upgrade for the product, go to www.hp.com/go/cljcp6015_firmware. This page provides instructions for downloading the new firmware version. Transfer the new - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 185
HP Jetdirect page is the second page that prints when you print the configuration page. NOTE: Before upgrading the firmware, make sure that the product is not in Sleep mode. Also make sure that any error if the file name is CP6015.rfu, type CP6015.rfu). 11. The download process begins and the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 186
to upgrade the firmware for multiple HP Color LaserJet CP6015 series products, select all of corner of the window. Select Update Printer Firmware from the action list. the .RFU file that you downloaded from the Web at the start a network connection, follow these instructions. 1. From a command prompt - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 187
version you wrote down. If it is, right-click on the firmware link, and follow the instructions on the Web page to download the new firmware file. The file must be saved into the :\PROGRAM FILES \HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer that is running the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 188
174 Chapter 11 Manage and maintain the product ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 189
12 Solve problems ● Solving general problems ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Performance problems ● Solve network connectivity problems ● Product software problems ● Solve - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 190
b. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. 7. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double click HP Color LaserJet CP6015. -or- 176 Chapter 12 Solve - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 191
Setup Utility for Mac OS X v. 10.3), and double-click the line for the HP Color LaserJet CP6015. 8. Verify that you have installed the HP Color LaserJet CP6015 series printer driver. Check the program to make sure that you are using an HP Color LaserJet CP6015 series printer driver. 9. Print a short - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 192
periodically perform an automatic calibration that adjusts the toner mixture in order to optimize neutral colors. If you periodically see a page printed that has a band of colors in the center of the page, the highlight OFF, and then press the checkmark button . 178 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 193
can indicate the status of or problems with the product. Message type error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 194
on to continue. 10.91.XY REPLACE CARTRIDGE A toner replenishment malfunction has occurred. Replace the print cartridge. If replacing the print cartridge does not fix the problem, replace the corresponding image drum. 10.XX.YY SUPPLY MEMORY ERROR For help press (Help button) The product - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 195
has occurred in the top cover. Recommended action 1. Follow the onscreen instructions to find and remove the jammed paper. 2. If the message persists after clearing all pages, contact HP Support at www.hp.com/support/cljcp6015. CAUTION: The fuser can be hot while the product is in use. Wait for the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 196
panel and clear all paper found. 3. Remove the fuser and clear all paper found. 4. Reinstall fuser and close transfer access panel. 5. Close the right HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/cljcp6015.) 182 Chapter 12 Solve problems - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 197
Support at www.hp.com/support/cljcp6015. 40 BAD EIO X TRANSMISSION The connection between the product and the EIO card in the specified slot has been broken. Press the checkmark button to clear the error message and continue printing. Try to reinstall the EIO card. 40 BAD SERIAL TRANSMISSION To - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 198
you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 51. ERROR A printer error has occurred. Turn - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 199
If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 60.X ERROR To continue turn off then on The tray specified by X is not lifting correctly. Follow the instructions on the product control panel. 66.XY - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 200
ANY SIZE or ANY CUSTOM. Duplex registration is not available when the size is set to ANY SIZE or ANY CUSTOM. Configure the tray to a specific size, and error persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/ support 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 201
, contact HP Support at www.hp.com/support/ cljcp6015. CLOSE TOP COVER The top cover is open. Close the top cover. CODE CRC ERROR SEND FULL RFU ON And error has occurred during a firmware PORT upgrade. If the message persists, contact HP Support at www.hp.com/support/cljcp6015. COLOR RFU - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 202
panel message Description Recommended action If error persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/ support/cljcp6015 Cooling Device... The product to it. Press the checkmark button to clear. 188 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 203
Change print cartridges on page 152. INSTALL DRUM For help press (Help button) One or more of the drums have been Replace or reinstall the image drum correctly removed or installed incorrectly. to continue printing. See Change image drums on page 154. INSTALL FUSER For help - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 204
at www.hp.com/ support/cljcp6015. INTERNAL DISK SPINNING UP The internal disk is spinning up its platter. Jobs that require disk access must wait. No action is necessary. JOB NOT STAPLED DUE TO MIXED SIZES A job sent to the optional paper handling Resend the job using only one size of paper - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 205
paper. 3. If prompted, confirm the size and type of paper loaded. 4. Confirm that the paper guides are in the correct position. 5. To help button to exit message and then press the checkmark button . MANUALLY FEED To continue press For help press (Help button) This message - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 206
use of non HP supplies when the HP supply was replaced. Any product repair required as a result of using non HP supplies is not covered under warranty. Certain features may not be accurate or available. Non-HP supply installed A refilled color or a cloned color/mono cartridge has been installed - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 207
cartridge. Press the threshold. Printing and stapling will continue checkmark button to continue printing. until the staples need to be replaced. ORDER SUPPLIES More than one supply needs to be replaced Order the necessary supplies. or is nearing the end of its useful life. ORDER TRANSFER KIT - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 208
1. Open front door. 2. Remove image drums. 3. Close the front door. Remove or install cartridge/drum pairs This message is displayed during the Disable Remove or install cartridge and drum of the Cartridge Check when the print cartridge and same color together. 194 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 209
to lock position. 6. Close the right door. REPLACE FUSER KIT For help press (Help button) The REPLACE SUPPLIES menu is set to CAUTION: The fuser can be hot while the STOP AT LOW. The fuser kit has reached the product is in use. Wait for the fuser to cool low threshold. before handling it. To - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 210
the out condition and the COLOR SUPPLY OUT menu item is set to AUTOCONTINUE BLACK . No user input is required for printing to continue. Printing continues in black. For color printing, replace the needed color print cartridge or drum. REPLACE TRANSFER KIT The transfer kit has reached the end of - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 211
REPLACE TRANSFER KIT For help press (Help button) The REPLACE SUPPLIES menu is restore action, such as RESTORE COLOR VALUES. No action is necessary ERROR SEND FULL RFU ON An error has occurred during a firmware PORT upgrade. If the message persists, contact HP Support at www.hp.com/support - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 212
the message persists, contact HP Support at www.hp.com/support/ cljcp6015. Sleep mode on The product is in sleep mode. A button press, No action is necessary. receipt of printable data, or an error condition will clear this message. TRAY [TYPE] [SIZE] To change size or type press (Checkmark - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 213
file system command attempted to perform an illogical operation. Press the checkmark button to clear. To clear press (Checkmark button) Wait for printer to reinitialize This message can appear for a variety of reasons: The RAM DISK settings changed before the product has rebooted. The product - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 214
skewed. The input-tray guides are not adjusted correctly. toner Set the LIGHT MEDIA optimize mode on the Print Quality coverage, paper is wrapping on the fuser causing Fuser Delay menu to ON. Jam or Fuser HP Customer Support or your authorized HP service provider. 200 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 215
to identify locations of jams. In addition, instructions appear on the control panel to direct you 6 7 8 1 AREA 1: Output-bin area 2 AREA 2: Fuser area 3 AREA 3: Transfer area 4 AREA 4: Duplexing area (for the HP Color LaserJet CP6015dn, x, and xh models only) 5 AREA 5: Tray 2 pickup area - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 216
See AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area on page 204. See AREA 4: Clear jams in the duplex area on page 208 (for the HP Color LaserJet CP6015dn, x, and xh models only) See AREA 5: Clear bin, gently pull the paper to remove it. 202 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 217
2. Open the right door. 3. If paper has jammed as it enters the output bin, gently pull the paper to remove it. 4. Close the right door. ENWW Jams 203 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 218
the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Lift the green handle on the transfer-access panel and open the panel. 1 2 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. 204 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 219
Close the transfer-access panel. 5. Open the fuser jam access door above the fuser and remove any paper that is visible. Then close the fuser jam access door. 2 1 6. Paper could also be jammed inside the fuser where it would not be visible. Remove the fuser to check for jammed paper inside. CAUTION - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 220
fuser handles and pull straight out to remove the fuser. CAUTION: The fuser weighs 5 kg (11 lbs). Be careful not to drop it. d. Open the two fuser inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 221
e. Close both fuser jam-access doors and align the fuser with the arrows on the product. Push the fuser completely into the printer. f. Rotate the fuser-release levers up to lock the fuser into place. g. Push the fuser handles back to close them. ENWW Jams 207 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 222
7. Close the right door. AREA 4: Clear jams in the duplex area NOTE: This procedure is for the HP Color LaserJet CP6015dn, de, x, and xh models only. 1. If jammed paper is visible in the duplex output area, gently pull it to remove it. 2. If no jammed paper - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 223
3. Check for jammed paper inside the product. Open the right door. 4. If paper is jammed below the duplexing unit, gently pull the paper downward to remove it. 5. If paper is jammed inside the right door, gently pull the paper to remove it. ENWW Jams 209 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 224
. 1 2 7. Lift the green handle on the transfer-assembly and open the panel. 1 2 8. Gently pull the paper out of the paper path. 210 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 225
9. Close the transfer-access panel. 10. Close the right door. AREA 5: Clear jams in Tray 2 and the internal paper path 1. Open the right door. ENWW Jams 211 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 226
2. Lift the green handle on the transfer-access panel and open the panel. 1 2 3. Gently pull the paper out of the paper path. 4. Close the transfer-access panel. 212 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 227
5. Open Tray 2 and make sure that the paper is stacked correctly. 6. Pull the tray completely out of the product by pulling and lifting it up slightly. 7. Remove any paper from the feeder rollers inside the product. 8. Reinsert Tray 2 by aligning the side rollers and pushing it back into the product - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 228
9. Close the tray. 10. Close the right door. AREA 6: Clear jams in Tray 1 NOTE: Even if jammed paper is visible in Tray 1, clear the jam from the inside of the product by opening the right door. 214 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 229
1. Open the right door. NOTE: When clearing jams of long paper (11 x 17, 12 x 18, A3, and banners), it may be necessary to cut or tear the jammed paper before opening the right door. 2. If paper is visible inside the right door, gently pull the paper downward to remove it. ENWW Jams 215 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 230
3. If paper has entered the internal paper path, lift the green handle on the transfer-access panel and open the panel. 1 2 4. Gently pull the paper out of the paper path. 5. Close the transfer-access panel. 216 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 231
6. Close the right door. Clear jams when printing banners If a paper jam occurs while printing with banner paper, gently pull the paper forward through the output bin or back through Tray 1 to remove the paper from the paper path. After removing the paper, open and close the right door to clear the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 232
2. Lift the green handle on the transfer-access panel and open the panel. 1 2 3. Gently pull the paper out of the paper path 4. Close the transfer-access panel. 218 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 233
5. Close the right door. AREA 7: Clear jams in optional Trays 3, 4, and 5 1. Open the right door. 2. If paper is visible in the paper-input area, gently pull the jammed paper up to remove it. ENWW Jams 219 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 234
3. Close the right door. 4. Open the lower right door. 5. Gently pull the jammed paper to remove it. 220 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 235
6. Open the tray that is indicated in the control-panel message, and make sure that the paper is stacked correctly. 7. Close the tray. 8. Close the lower right door. ENWW Jams 221 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 236
of the finishing device, and open the top cover. NOTE: Opening the top cover releases pressure on the output-bin rollers. 222 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 237
2. Remove jammed paper from the output bin or from the inside of the finishing device. 2 3 1 3. Close the top cover of the finishing device. ENWW Jams 223 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 238
4. Lift the swing guide panel in the output bin. If you can see any jammed paper, gently pull it out. Clear jams in gently pull the paper to remove it. 2. Open the front door of the booklet maker. 3. Push the upper delivery guide to the right, and remove any jammed paper. 1 2 224 Chapter 12 Solve - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 239
4. Push the lower delivery guide to the right, and remove any jammed paper. 2 1 5. The positioning knob is the smaller, green dial on the right. Turn the positioning knob counterclockwise. 6. The - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 240
staple jams in the main stapler The HP 3-bin Stapler/Stacker and the HP Booklet maker/Finisher Accessory each have a main stapler, which is located near the top of the finishing device. 1. Open the front door of the finishing device. 2. To remove the staple cartridge, pull up on the green handle and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 241
5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 6. Reinsert the staple cartridge into the finishing device, and push down on the green handle until it snaps into place. 7. Close the front cover of the finishing device. Clear - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 242
2. Push the upper delivery guide to the right, and remove any jammed paper. 1 2 3. Grasp the blue handle for the stapler carriage and pull it straight out. 4. Grasp the handle of the blue staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position. 2 1 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 243
Press down on the jam clearance plate to close it. CAUTION: Do not place your fingers or hands underneath the staple cartridge during this procedure. 6. Pull the staple cartridge unit forward, and swing it downward to the original position. Push in on the handle to lock it into position. 1 2 ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 244
or up arrow / to highlight the appropriate setting, and press the checkmark button . 6. Press Menu to return to the READY state. 230 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 245
problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. size paper in the input tray. The correct size paper is not selected in the software program or printer driver. Confirm that the settings in the software program and printer driver - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 246
size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the paper. The manual Solution The correct size paper is not loaded. Load the correct size paper. The input . Closely inspect the fuser area for jams. - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 247
the replacement of the fuser. Two recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and HP Color LaserJet Brochure Paper, Glossy (Q6611A, Q6610A). For a list of supported paper types, see Supported paper types on page 89. ENWW Paper-handling problems 233 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 248
does not support the envelopes being used. Tray 1 is configured for a size other than Refer to the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. into the input tray. Do not fan paper. If the problem persists, replace the paper. The specific paper type was not - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 249
on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. The of the page toward the back of the product. The HP Color LaserJet CP6015n does not support automatic 2-sided printing. The product configuration is not set for - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 250
check all of the network cable connections. In addition, you can try to manually configure the link settings on the embedded print server by using the product have a problem. Contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/go/cljcp6015_firmware - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 251
correct driver setting for the paper that you are using. ● The print mode might be set incorrectly, or the paper might not meet recommended specifications. ● The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet products - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 252
image drums (image drum). Transfer 1 roller in the transfer unit (transfer kit). Transfer 2 roller in the roller kit (transfer kit). Tension in the transfer unit (transfer kit). Image drum. The print quality defect will be in one of the four image drums (image drum). 238 Chapter 12 Solve problems - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 253
fuser (fuser kit). Fusing roller in the fuser (fuser kit). To identify if the image drum is the problem, insert an image drum from another HP Color LaserJet CP6015 series, if one is available, before ordering a new image drum On the printer driver's Paper menu. See Use manual print modes on page - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 254
in the product. If you are using the HP Color LaserJet CP6015 PCL 6 printer driver, select the General Everyday Printing shortcut and select Paper Type. If you are using the HP Universal Printing PS driver, select the Paper/Quality tab and then select Paper Type. 240 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 255
selected from the printer driver and control panel Unspecified Light 60-74 g/m2 Intermediate 85-95 g/m2 Heavy 111-130 g/m2 Extra Heavy 131-175 g/m2 Cardstock 176-220 g/m2 HVY Glossy 111-130 g/m2 XHVY Glossy 131-175 g/m2 Card Glossy 176-220 g/m2 HP Tough Paper Color Laser Transparency Labels Envelope - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 256
a service technician needs to replace the registration second transfer assembly. Contact HP Support at www.hp.com/support/ cljcp6015 and provide them with this error code. ● If the event is a 54.OE.02 MEDIA SENSOR event, you need to replace the product transfer kit. Contact HP Support at www.hp.com - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 257
Clean the registration second transfer assembly 1. Open the right door. 2. Locate and remove the cleaning brush. 3. Lift the green handle on the transfer-access panel and open the panel. 1 2 ENWW Solve image quality problems 243 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 258
4. Clean the media sensor with the cleaning brush. 5. Close the transfer access panel, and replace the cleaning brush in its holder. 6. Close the right door. 244 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 259
Try the following manual print modes to see if they solve the image quality problems. These options can Fuser Delay Jam or Fuser Wrap Jam messages, especially when printing on light-weight paper or on jobs with heavy toner coverage. ● MEDIA TEMP: Set this feature to REDUCED if you are having problems - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 260
. 3. Press the down arrow to highlight PQ TROUBLESHOOTING, and then press the checkmark button to print the pages. The product returns to the READY state after printing the print-quality-troubleshooting pages. Follow the instructions on the pages that print out. 246 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 261
If printed in large batches, narrow paper Print on a different paper size or in can slow the print job. smaller batches. The product or incorrectly connected. If the problem persists, you might need to replace the pickup rollers and the separation pad. See Customer support on page 264. Clear the - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 262
the information in this section to resolve the problem. Solve network printing problems NOTE: HP recommends that you use the product CD to page that shows the network settings and status. NOTE: The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX, Novell NetWare, - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 263
the network If the HP Jetdirect configuration page shows an IP address for the product, use this procedure to verify that you can communicate with the product over the network. 1. Windows: Click Start, click Run, and then type cmd . An MS-DOS command prompt opens. -or- Mac: Click Applications, click - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 264
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. An error message was displayed during the software installation The product is in Ready mode, but nothing prints NOTE: Close any applications that - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 265
Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 12-2 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 266
printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 267
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 268
254 Chapter 12 Solve problems ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 269
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 255 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 270
want to order, and follow the instructions on the screen. Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 271
CB381A CB382A CB383A Image drums Item Description HP Color LaserJet black image drum HP Color LaserJet cyan image drum HP Color LaserJet yellow image drum HP Color LaserJet magenta image drum Part number CB384A CB385A CB386A CB387A Maintenance kits Item Image fuser kit Description 110 volt - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 272
Item Image fuser kit Roller kit Image transfer kit Description 220 volt Part number CB458A CB459A CB463A Cables and interfaces Item Enhanced I/O (EIO) card USB cable Description HP Jetdirect 635n IPv6/IPsec Print Server 2-meter standard USB-compatible device connector Part number J7961G C6518A - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 273
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CP6015 Series product DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 274
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 260 Appendix B Service and support ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 275
printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP cartridge and image drum limited warranty statement 261 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 276
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 277
is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 278
problem description ready. Get 24-hour Internet support www.hp.com/support/cljcp6015 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/go/cljcp6015_software Order supplies and paper www.hp - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 279
) on-site service This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives. ENWW Availability of support and service 265 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 280
266 Appendix B Service and support ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 281
C Product specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Environmental specifications ENWW 267 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 282
dimensions Product Height HP Color LaserJet CP6015n 580 mm (22.8 inches) HP Color LaserJet CP6015dn 580 mm (22.8 inches) HP Color LaserJet CP6015de 580 mm (22.8 inches) HP Color LaserJet CP6015x 972.8 mm (38.3 inches) HP Color LaserJet CP6015xh 1 Without print cartridge 972.8 mm (38 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 283
CP6015x 1195 W 208 W 18.9 W 21.5 watts HP Color LaserJet CP6015xh 1200 W 211.4 W 19.4 W 22 watts 1 Values subject to change. See www.hp.com/support/cljcp6015 for current information. 2 Power numbers are the highest values measured using all standard voltages. 3 HP Color LaserJet CP6015 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 284
1 Values subject to change. See www.hp.com/go/cljcp6015_firmware for current information. 2 HP Color LaserJet CP6015 Series speed is 40 ppm for A4 or Letter-sized paper in either full color or monochrome. Configuration tested (HP Color LaserJet CP6015): Base model, simplex printing with A4 paper - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 285
Environmental specifications Environmental condition Temperature (product and print cartridge) Relative humidity Altitude Recommended 17° to 25°C (62.6° to 77°F) Allowed 10° to 30°C (50° to 86°F) 30% to 70% relative humidity 10% to 80% - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 286
272 Appendix C Product specifications ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 287
D Regulatory information ENWW 273 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 288
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 289
and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 290
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 291
office, your household waste disposal service or the shop where you purchased the product. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 292
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 293
Model Number:2) Product Options: HP Color LaserJet CP6015 series CB 473A - 1x500-sheet input tray/stand CB474A - 3x500-sheet input tray/stand Q6999A - HP Booklet Maker/Finisher Accessory Q6998A - 3-Bin Stapler/Stacker Accessory BOISB-0601-00 ALL Toner Cartridges/Image Drums: CB380A, CB381A, CB382A - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 294
data can be erased from the control panel of the product, but most must be erased using the Secure Storage Erase features available within HP Web Jetadmin. Secure Storage Erase features comply with U.S. Department of Defense (DOD) specification 5220-22.M. 280 Appendix D Regulatory information ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 295
as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 296
for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CP6015 Series-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 297
Substances Table (China) ENWW Safety statements 283 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 298
284 Appendix D Regulatory information ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 299
275 storage 150 warranty 261 cartridges, print error messages 189 Macintosh status 68 part numbers 257 chosen personality not available 187 cleaning device 169 exterior 169 fuser 241 cleaning page, printing 241 clock error message 180 setting 148 color adjusting 130 CMYK ink set emulation 135 edge - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 300
of Windows 128 copying quality, troubleshooting 237 speed specifications 3 counterfeit supplies 150 cover pages 65, 125 covers, locating 6 custom-size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 301
251 HP Printer Utility 63 problems, troubleshooting 251 removing software 62 resize documents 65 software 63 software components 82 staple options 67 support 264 supported operating systems 62 USB card, troubleshooting 252 Macintosh driver settings custom-size paper 65 Job Storage 68 Services tab - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 302
41 Macintosh settings 64 print servers included 2 protocols 36, 41 protocols supported 77 security settings 39 settings 36 subnet mask 79 subnets 79 TCP/IP 78 Transmission Control Protocol (TCP) 78 troubleshooting printing 248 noise specifications 270 non-HP supplies 150 NVRAM errors 185 O on/off - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 303
Windows 127 problem-solving e-mail alerts 64 messages, types of 179 processor speed 3 product info 1 product status HP Easy Printer Care 139 proof and hold Windows 127 proof and hold jobs 113 protocols, network 36, 41, 77 Proxy Server settings 38 PS Emulation drivers 51 Q quality troubleshooting 237 - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 304
139 supply-status, Services tab Macintosh 68 Windows 128 support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 128, 264 supported media 85 system requirements embedded Web server 142 system setup menu 27 T TCP/IP configuring 78 TCP/IP parameters, manual - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 305
64 Show Me How menu 16 specifications, physical 267 trays, status HP Easy Printer Care 139 troubleshooting blank pages 247 checklist 176 control panel messages, numerical 180 duplexing 235 EPS files 252 error messages, alphabetical list 180 error messages, numerical list 180 Macintosh problems - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 306
292 Index ENWW - HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 307
- HP CP6015dn | HP Color LaserJet CP6015 Series - User Guide - Page 308
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