HP CP6015dn HP Color LaserJet CP6015 Series - User Guide - Page 190
Solving general problems, Troubleshooting checklist - color laserjet troubleshooting
UPC - 883585363018
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Solving general problems If the product is not responding as expected, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet. d. Remove any other products plugged into the same circuit. e. If none of these measures restores power, contact HP Customer Care. 2. Check the cabling. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve network printing problems on page 248. 3. If the product is in the READY state, check to see if any message appear on the control-panel display. If any error messages appear, see Control-panel messages on page 180. 4. Ensure that the print paper that you are using meets specifications. 5. Print a configuration page (see Information pages on page 138. An HP Jetdirect page also prints.) a. If the pages do not print, check that at least one tray contains print paper. b. If the page jams in the product, see Jams on page 200. 6. If the configuration page prints, check the following items. a. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. b. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. 7. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double click HP Color LaserJet CP6015. -or- 176 Chapter 12 Solve problems ENWW