Kyocera KM-C3232E C2525E/C3225E/C3232E/C4035E Operation Guide (Basic) - Page 147

Check the DB Assistant PC., DB Assistant Server version is

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Page 147 highlights

Troubleshooting Error Messages Checkpoints Corrective Actions Reference Page The file was not saved. Has the maximum hard disk usage Increase available space and try - Check the destination PC. set by Scanner File Utility at the again. sending PC been exceeded? Are you trying to send from multiple Try again later or change the - scanners using the same filename? filename. Destination PC is in use. Try again later. - A connection currently exists - between the sending PC and a scanner. Try retransmitting later. PC's version of personal address Is the Address Book for Scanner Contact your system administrator - list is different. version different? or support personnel. Contact administrator. PC of personal address list is in use. Try again later. (PC's version of personal address list is in use. Try again later.) - A connection current exists between - the specified Address Book for Scanner and a scanner. Try making the selection again later. Sender (user) is not registered. Is the sender (user) registered as Contact administrator. User No. 001 in the scanner's sender (user) list? Create a new user number 001 entry page 2-34 or select another user after setting the scanner default for Selec. of senders (user) to [Off]. No Destination address being Is the specified destination registered. registered? Create a new entry or select another - destination. (Destination address has not being registered.) Wrong password. - Enter the correct password. - (Incorrect password.) Check domain name and host Scanner domain name, host name Check if domain name and host name. not set. name have been configured. page 2-32 Overflow of original pages. Limit of 999 pages that can be sent Send the excess pages separately. - Scanned documents were sent. at 1 time has been exceeded. Depending on 2-sided or book original settings, the maximum sheets that can be sent may be 998 pages. Check the DB Assistant PC. Contact administrator. - DB Assistant not found. Make sure - that DB Assistant is running on the computer which has DB Assistant installed. DB Assistant Server version is different. Contact administrator. Is the DB Assistant version different? Contact your system administrator - or support personnel. DB Assistant Server error. Contact administrator. - An error has occurred with DB - Assistant or the computer running DB Assistant. Communication cannot continue. Check the computer running DB Assistant. DB Assistant Server is in use. Try again later. - DB Assistant currently connected to - another scanner. Try connecting again later. 6-11

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Troubleshooting
6-11
The file was not saved.
Check the destination PC.
Has the maximum hard disk usage
set by Scanner File Utility at the
sending PC been exceeded?
Increase available space and try
again.
—
Are you trying to send from multiple
scanners using the same filename?
Try again later or change the
filename.
—
Destination PC is in use.
Try again later.
—
A connection currently exists
between the sending PC and a
scanner. Try retransmitting later.
—
PC’s version of personal address
list is different.
Contact administrator.
Is the Address Book for Scanner
version different?
Contact your system administrator
or support personnel.
—
PC of personal address list is in
use.
Try again later.
(
PC’s version of personal
address list is in use.
Try again later.
)
—
A connection current exists between
the specified Address Book for
Scanner and a scanner. Try making
the selection again later.
—
Sender (user) is not registered.
Contact administrator.
Is the sender (user) registered as
User No. 001 in the scanner’s
sender (user) list?
Create a new user number 001 entry
or select another user after setting
the scanner default for
Selec. of
senders (user)
to [Off].
page
2-34
No Destination address being
registered.
(
Destination address has not
being registered.
)
Is the specified destination
registered?
Create a new entry or select another
destination.
—
Wrong password.
(
Incorrect password.
)
—
Enter the correct password.
—
Check domain name and host
name.
Scanner domain name, host name
not set.
Check if domain name and host
name have been configured.
page
2-32
Overflow of original pages.
Scanned documents were sent.
Limit of 999 pages that can be sent
at 1 time has been exceeded.
Send the excess pages separately.
Depending on 2-sided or book
original settings, the maximum
sheets that can be sent may be 998
pages.
—
Check the DB Assistant PC.
Contact administrator.
—
DB Assistant not found. Make sure
that DB Assistant is running on the
computer which has DB Assistant
installed.
—
DB Assistant Server version is
different.
Contact administrator.
Is the DB Assistant version
different?
Contact your system administrator
or support personnel.
—
DB Assistant Server error.
Contact administrator.
—
An error has occurred with DB
Assistant or the computer running
DB Assistant. Communication
cannot continue. Check the
computer running DB Assistant.
—
DB Assistant Server is in use.
Try again later.
—
DB Assistant currently connected to
another scanner. Try connecting
again later.
—
Error Messages
Checkpoints
Corrective Actions
Reference
Page