Kyocera KM-C3232E C2525E/C3225E/C3232E/C4035E Operation Guide (Basic) - Page 150

Error code, Detail contents, Corrective Actions, Reference, Check that the Scanner File Utility

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Troubleshooting Error code E039 E059 E061 E080 E081 E082 E083 E090 E101 Detail contents Corrective Actions Reference Page Invalid command received from computer • Check that the Scanner File Utility on - during Scan to PC. An unexpected the destination PC is running properly. condition has occurred on the destination PC. • Confirm that no other programs to receive network data are running on the computer other than Scanner File Utility. • Resolve the error condition on the destination PC. Command received from computer is • Confirm that Address Book for Scanner - invalid. An error condition on the computer (Private Address Book) is running running Address Book for Scanner (Private properly on the destination PC. Address Book). • Confirm that no other programs to receive network data are running on the computer other than Address Book for Scanner (Private Address Book). • Resolve the error condition on the destination PC. An error has occurred for one of the group Check the group member (destination)'s - members (destinations) when group is computer and clear the error condition, if selected during E-Mail Send or Scan to PC. any. The network cable is not connected properly. Confirm the network cable is properly connected. Also, ask system administrator or support personnel to verify FTP server is functioning properly. page 2-21 FTP server login failed. Make sure username and password have been configured. page 2-35 Save folder does not exist or path to save Verify that the FTP server save folder and page 2-35 folder is incorrect. the path registered in the machine match. FTP server returned an unexpected error. Ask your server administrator to verify that - Unable to save. the logged in user account has write permissions. POP3 server not found. • Check that the POP3 server is running page 2-21 properly. • Confirm that there is no link fault by checking whether the network cable is properly connected. Error occurred when multiple destinations Check for error for each individual selection - selected. and resolve the error condition. 6-14

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Troubleshooting
6-14
E039
Invalid command received from computer
during Scan to PC. An unexpected
condition has occurred on the destination
PC.
•
Check that the Scanner File Utility on
the destination PC is running properly.
•
Confirm that no other programs to
receive network data are running on the
computer other than Scanner File Utility.
•
Resolve the error condition on the
destination PC.
—
E059
Command received from computer is
invalid. An error condition on the computer
running Address Book for Scanner (Private
Address Book).
•
Confirm that Address Book for Scanner
(Private Address Book) is running
properly on the destination PC.
•
Confirm that no other programs to
receive network data are running on the
computer other than Address Book for
Scanner (Private Address Book).
•
Resolve the error condition on the
destination PC.
—
E061
An error has occurred for one of the group
members (destinations) when group is
selected during E-Mail Send or Scan to PC.
Check the group member (destination)’s
computer and clear the error condition, if
any.
—
E080
The network cable is not connected
properly.
Confirm the network cable is properly
connected. Also, ask system administrator
or support personnel to verify FTP server is
functioning properly.
page
2-21
E081
FTP server login failed.
Make sure username and password have
been configured.
page
2-35
E082
Save folder does not exist or path to save
folder is incorrect.
Verify that the FTP server save folder and
the path registered in the machine match.
page
2-35
E083
FTP server returned an unexpected error.
Unable to save.
Ask your server administrator to verify that
the logged in user account has write
permissions.
—
E090
POP3 server not found.
•
Check that the POP3 server is running
properly.
•
Confirm that there is no link fault by
checking whether the network cable is
properly connected.
page
2-21
E101
Error occurred when multiple destinations
selected.
Check for error for each individual selection
and resolve the error condition.
—
Error code
Detail contents
Corrective Actions
Reference
Page