Kyocera KM-C3232E C2525E/C3225E/C3232E/C4035E Operation Guide (Basic) - Page 149

Scanner Error Codes, Error code, Detail contents, Corrective Actions, Reference

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Page 149 highlights

Troubleshooting Scanner Error Codes Below is a list of scanner send log error codes and their corrective actions. Error code E001 E010 E011 E012 E020 E022 E023 E030 E031 E032 E033 E034 E035 E036 Detail contents Corrective Actions Reference Page User initiated cancel during send. - Connection to destination PC lost during • data transmission (an error greater than E011 has occurred that cannot be further categorized). Or, connection to the computer running Address Book for • Scanner (Private Address Book) has been lost. Confirm that there is no link fault by checking whether the network cable is properly connected. Check that the destination PC is running properly. page 2-21 Transmission aborted due to error in Retry the operation. - transmitted image data. Access to Address Book for Scanner Check that the computer running Address - (Private Address Book) data during image Book for Scanner (Private Address Book) is transmission was lost due to a line fault. properly connected. Connection to SMTP server lost while opening E-mail transmission. Confirm that there is no link fault by checking whether the network cable is properly connected. Otherwise, ask your system administrator or support personnel to check that the SMTP server is working properly. page 2-21 Recipient(s) list includes e-mail address not Check that the destination e-mail address - recognizable by SMTP server. has been correctly entered. SMTP server not functioning correctly. Ask system administrator or support - personnel to verify SMTP server is functioning properly. Unable to recognize destination PC. • Verify that Scanner File Utility is running page 2-21 Scanner File Utility not running or already connected to another scanner. on the destination PC and if it is currently connected to another scanner. • Confirm that there is no link fault by checking whether the network cable is properly connected. Scanner password and destination PC Check the destination PC password. - password do not match when preparing for image transmission. During Scan to PC, destination PC hard Try again after increasing available space - disk usage limit exceeded. on the destination PC hard disk. Version of the Scanner File Utility is Check the Scanner File Utility version. - different. Scanner File Utility connected to another Try Scan to PC again after closing - scanner. Send failed. connection to another scanner. No match for Scanner File Utility folder Check the Scanner File Utility settings. - number during group send. Configuration change was made during send operation. During scanned image compression, Decrease data size as follows and try - compressed data overran available again. memory. • Decrease resolution. • Set image quality to OCR. • Decrease number of pages scanned in one operation. 6-13

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Troubleshooting
6-13
Scanner Error Codes
Below is a list of scanner send log error codes and their corrective actions.
Error code
Detail contents
Corrective Actions
Reference
Page
E001
User initiated cancel during send.
—
E010
Connection to destination PC lost during
data transmission (an error greater than
E011 has occurred that cannot be further
categorized). Or, connection to the
computer running Address Book for
Scanner (Private Address Book) has been
lost.
•
Confirm that there is no link fault by
checking whether the network cable is
properly connected.
•
Check that the destination PC is running
properly.
page
2-21
E011
Transmission aborted due to error in
transmitted image data.
Retry the operation.
—
E012
Access to Address Book for Scanner
(Private Address Book) data during image
transmission was lost due to a line fault.
Check that the computer running Address
Book for Scanner (Private Address Book) is
properly connected.
—
E020
Connection to SMTP server lost while
opening E-mail transmission.
Confirm that there is no link fault by
checking whether the network cable is
properly connected. Otherwise, ask your
system administrator or support personnel
to check that the SMTP server is working
properly.
page
2-21
E022
Recipient(s) list includes e-mail address not
recognizable by SMTP server.
Check that the destination e-mail address
has been correctly entered.
—
E023
SMTP server not functioning correctly.
Ask system administrator or support
personnel to verify SMTP server is
functioning properly.
—
E030
Unable to recognize destination PC.
Scanner File Utility not running or already
connected to another scanner.
•
Verify that Scanner File Utility is running
on the destination PC and if it is
currently connected to another scanner.
•
Confirm that there is no link fault by
checking whether the network cable is
properly connected.
page
2-21
E031
Scanner password and destination PC
password do not match when preparing for
image transmission.
Check the destination PC password.
—
E032
During Scan to PC, destination PC hard
disk usage limit exceeded.
Try again after increasing available space
on the destination PC hard disk.
—
E033
Version of the Scanner File Utility is
different.
Check the Scanner File Utility version.
—
E034
Scanner File Utility connected to another
scanner. Send failed.
Try Scan to PC again after closing
connection to another scanner.
—
E035
No match for Scanner File Utility folder
number during group send. Configuration
change was made during send operation.
Check the Scanner File Utility settings.
—
E036
During scanned image compression,
compressed data overran available
memory.
Decrease data size as follows and try
again.
•
Decrease resolution.
•
Set image quality to OCR.
•
Decrease number of pages scanned in
one operation.
—