Dell Poweredge C4130 Dell Owners Manual - Page 162

Getting help, Contacting Dell, Locating your system service tag, Mini Express Service Tag

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9 Getting help Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Go to dell.com/support. 2. Select your country from the drop-down menu on the bottom right corner of the page. 3. For customized support: a. Enter your system Service Tag in the Enter your Service Tag field. b. Click Submit. The support page that lists the various support categories is displayed. 4. For general support: a. Select your product category. b. Select your product segment. c. Select your product. The support page that lists the various support categories is displayed. Locating your system service tag Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the back of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel. Mini Express Service Tag The Mini Express Service Tag (MEST) label which has the Service tag number of your system. It is located on top of the left rack latch. To access the MEST, the chassis will need to be pulled out of the rack about two inches. Documentation feedback If you have feedback for this document, write to [email protected]. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback. 162

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9
Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer-service issues:
1.
Go to
dell.com/support
.
2.
Select your country from the drop-down menu on the bottom right corner of the page.
3.
For customized support:
a.
Enter your system Service Tag in the
Enter your Service Tag
field.
b.
Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a.
Select your product category.
b.
Select your product segment.
c.
Select your product.
The support page that lists the various support categories is displayed.
Locating your system service tag
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the back of the system by pulling out the information tag.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used
by Dell to route support calls to the appropriate personnel.
Mini Express Service Tag
The Mini Express Service Tag (MEST) label which has the Service tag number of your system. It is located
on top of the left rack latch. To access the MEST, the chassis will need to be pulled out of the rack about
two inches.
Documentation feedback
If you have feedback for this document, write to
. Alternatively, you
can click on the
Feedback
link in any of the Dell documentation pages, fill out the form, and click
Submit
to send your feedback.
162