HP Armada 1100 Armada 1100 Family of Personal Computers Maintenance and Servic - Page 24

Diagnostic Error Codes, Select Prepare Computer for a Compaq Service Call RemotePaq.

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RemotePaq This utility is only available in certain geographical areas and requires a modem. It allows a Compaq reseller or service provider to automatically run diagnostics on the computer. To run RemotePaq, follow these steps: 1. Insert the Compaq Diagnostics diskette into drive A. 2. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears. 3. Press Enter to continue. The Diagnostics menu appears. 4. Select Prepare Computer for a Compaq Service Call (RemotePaq). 5. Follow the instructions on screen. Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. Tables 2-4 through 2-13 list possible error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps. For assistance in the removal and replacement of a particular subassembly, see Chapter 5, "Computer Removal and Replacement Procedures." Table 2-4. Processor Test Error Codes Error Code Description Recommended Action 101 - xx CPU test failed The following applies to error codes 101 - xx through 113 - xx: 103 - xx DMA page registers test failed Replace the system board and retest. 104 - xx Interrupt controller master test failed 105 - xx Port 61 error 106 - xx Keyboard controller self-test failed 107 - xx CMOS RAM test failed 108 - xx CMOS interrupt test failed 109 - xx CMOS clock test failed 110 - xx Programmable timer load data test failed

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RemotePaq
This utility is only available in certain geographical areas and requires
a modem. It allows a Compaq reseller or service provider to automatically
run diagnostics on the computer.
To run RemotePaq, follow these steps:
1. Insert the Compaq Diagnostics diskette into drive A.
2. Turn on or restart the computer. The computer starts from drive A, and
the Diagnostics Welcome screen appears.
3. Press Enter to continue. The Diagnostics menu appears.
4. Select Prepare Computer for a Compaq Service Call (RemotePaq).
5. Follow the instructions on screen.
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while
running the Compaq Diagnostic program. These error codes help identify
possibly defective subassemblies.
Tables 2-4 through 2-13 list possible error codes, a description of the
error condition, and the action required to resolve the error condition.
IMPORTANT: Retest the system after completing each step. If the problem
has been resolved, do not proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly,
see Chapter 5, "Computer Removal and Replacement Procedures."
Table 2-4. Processor Test Error Codes
===========================================================================
Error Code
Description
Recommended Action
===========================================================================
101 - xx
CPU test failed
The following applies to error codes
101 - xx through 113 - xx:
103 - xx
DMA page registers
test failed
Replace the system board and retest.
104 - xx
Interrupt controller
master test failed
105 - xx
Port 61 error
106 - xx
Keyboard controller
self-test failed
107 - xx
CMOS RAM test
failed
108 - xx
CMOS interrupt test
failed
109 - xx
CMOS clock test
failed
110 - xx
Programmable timer
load data test
failed