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HP Photosmart C7100 Basics Guide - Page 100

Network software installation troubleshooting

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Troubleshooting and support Note Some access points provide more than one WEP key. Make sure you use the first WEP key (index 1) when setting up your wireless network. Error message: Invalid passphrase Cause You have entered the WPA passphrase incorrectly. Solution Use the Wireless Setup Wizard to enter the correct passphrase. Make sure it has between 8 and 63 characters, and matches the passphrase programmed in the access point (case sensitive). Error message: The access point timed out before a connection could be made Cause You are using SecureEZ setup and your access point allows only a limited amount of time for you complete the setup. Solution Start the setup process again and make sure to complete the setup in the time allowed. Error message: More than 1 SecureEZ Setup access point found Cause Someone else in the vicinity is also using SecureEZ Setup to set up a device. Solution Cancel the setup and start over. Error message: Another device connected to the access point before your device tried connecting Cause Another device in the vicinity connected to your access point before the HP All-inOne was able to connect. Solution Cancel the setup and start over. Network software installation troubleshooting This section addresses network setup problems you might encounter after establishing the network connection, inserting the CD and starting the software installation. ● I received a System Requirements Error: No TCP/IP ● The Printer Not Found screen appears during installation I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card is not installed properly. Solution Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card. The Printer Not Found screen appears during installation Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer. Solution Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software. Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution Temporarily disable the VPN before proceeding with the installation. Basics Guide 97

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	17
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	20
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	54
Change settings on the HP All-in-One to receive faxes	56
Set the answer mode	56
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	57
Test your fax setup	58
Set the fax header	58
Use the HP All-in-One features	60
Load originals and load paper	60
Load originals	60
Load 10 x 15 cm (4 x 6 inch) photo paper	60
Load an original in the Slide and Negative Film holder	61
Avoid paper jams	64
Make a copy	64
Scan an image	64
Scan an original to a computer	65
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Scan slides or negative film	67
Print 10 x 15 cm (4 x 6 inch) photos	68
Print from a software application	70
Send a basic fax	71
Replace the ink cartridges	72
Align the printer	74
Clean the HP All-in-One	75
Clean the glass	75
Clean the lid backing	75
Clean the exterior	76
Troubleshooting and support	77
Uninstall and reinstall the software	77
Hardware setup troubleshooting	78
Fax setup troubleshooting	80
The fax test failed	80
Network setup troubleshooting	95
Wired network setup troubleshooting	95
Wireless setup troubleshooting	97
Network software installation troubleshooting	100
Clear paper jams	101
Information on ink cartridges	102
Ink cartridge messages	102
Support process	107
HP support by phone	107
Phone support period	107
Placing a call	107
After the phone support period	107
Additional warranty options	107
Technical information	108
System requirements	108
Paper specifications	108
Paper tray capacities	108
Paper sizes	108
Print specifications	108
Copy specifications	109
Scan specifications	109
Fax specifications	109
Physical specifications	109
Power specifications	109
Environmental specifications	110
Acoustic information	110
Environmental product stewardship program	110
Regulatory notices	110
Regulatory model identification number	110
Ink cartridge warranty information	110
Warranty	111

Match case Limit results 1 per page

Note

Some access points provide more than one WEP key. Make sure you use the

first WEP key (index 1) when setting up your wireless network.

Error message: Invalid passphrase

Cause

You have entered the WPA passphrase incorrectly.

Solution

Use the Wireless Setup Wizard to enter the correct passphrase. Make sure it has

between 8 and 63 characters, and matches the passphrase programmed in the access point

(case sensitive).

Error message: The access point timed out before a connection could be made

Cause

You are using SecureEZ setup and your access point allows only a limited amount

of time for you complete the setup.

Solution

Start the setup process again and make sure to complete the setup in the time

allowed.

Error message: More than 1 SecureEZ Setup access point found

Cause

Someone else in the vicinity is also using SecureEZ Setup to set up a device.

Solution

Cancel the setup and start over.

Error message: Another device connected to the access point before your device tried

connecting

Cause

Another device in the vicinity connected to your access point before the HP All-in-

One was able to connect.

Solution

Cancel the setup and start over.

Network software installation troubleshooting

This section addresses network setup problems you might encounter after establishing the network

connection, inserting the CD and starting the software installation.

●

I received a System Requirements Error: No TCP/IP

●

The Printer Not Found screen appears during installation

I received a System Requirements Error: No TCP/IP

Cause

Your Local Area Network (LAN) card is not installed properly.

Solution

Make sure your LAN card is installed properly and set up for TCP/IP. See the

instructions that came with your LAN card.

The Printer Not Found screen appears during installation

Cause

A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from

accessing your computer.

Solution

Uninstall the HP All-in-One software, and then reboot your computer. Temporarily

disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in-One software.

You can re-enable your firewall, anti-virus, or anti-spyware application after installation is

complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause

A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your

computer.

Solution

Temporarily disable the VPN before proceeding with the installation.

Basics Guide

Troubleshooting and support