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HP Photosmart C7100 Basics Guide - Page 107

Support process, HP support by phone, Phone support period, Placing a call - series driver

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Troubleshooting and support Chapter 5 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP All-in-One. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: - Fast access to qualified online support specialists - Software and driver updates for the HP All-in-One - Valuable HP All-in-One and troubleshooting information for common problems - Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone For a list of support phone numbers, see the inside back cover of this guide. ● Phone support period ● Placing a call ● After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: ● Model number (located on the label on the front of the HP All-in-One) ● Serial number (located on the back or bottom of the HP All-in-One) ● Messages that appear when the situation occurs ● Answers to these questions: - Has this situation happened before? - Can you re-create it? - Did you add any new hardware or software to your computer at about the time that this situation began? - Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. 104 HP Photosmart C7100 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	17
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	20
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	54
Change settings on the HP All-in-One to receive faxes	56
Set the answer mode	56
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	57
Test your fax setup	58
Set the fax header	58
Use the HP All-in-One features	60
Load originals and load paper	60
Load originals	60
Load 10 x 15 cm (4 x 6 inch) photo paper	60
Load an original in the Slide and Negative Film holder	61
Avoid paper jams	64
Make a copy	64
Scan an image	64
Scan an original to a computer	65
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Scan slides or negative film	67
Print 10 x 15 cm (4 x 6 inch) photos	68
Print from a software application	70
Send a basic fax	71
Replace the ink cartridges	72
Align the printer	74
Clean the HP All-in-One	75
Clean the glass	75
Clean the lid backing	75
Clean the exterior	76
Troubleshooting and support	77
Uninstall and reinstall the software	77
Hardware setup troubleshooting	78
Fax setup troubleshooting	80
The fax test failed	80
Network setup troubleshooting	95
Wired network setup troubleshooting	95
Wireless setup troubleshooting	97
Network software installation troubleshooting	100
Clear paper jams	101
Information on ink cartridges	102
Ink cartridge messages	102
Support process	107
HP support by phone	107
Phone support period	107
Placing a call	107
After the phone support period	107
Additional warranty options	107
Technical information	108
System requirements	108
Paper specifications	108
Paper tray capacities	108
Paper sizes	108
Print specifications	108
Copy specifications	109
Scan specifications	109
Fax specifications	109
Physical specifications	109
Power specifications	109
Environmental specifications	110
Acoustic information	110
Environmental product stewardship program	110
Regulatory notices	110
Regulatory model identification number	110
Ink cartridge warranty information	110
Warranty	111

Match case Limit results 1 per page

Support process

If you have a problem, follow these steps:

Check the documentation that came with the HP All-in-One.

Visit the HP online support Web site at

www.hp.com/support

. HP online support is available

to all HP customers. It is the fastest source for up-to-date device information and expert

assistance and includes the following features:

–

Fast access to qualified online support specialists

–

Software and driver updates for the HP All-in-One

–

Valuable HP All-in-One and troubleshooting information for common problems

–

Proactive device updates, support alerts, and HP newsgrams that are available when you

Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the inside back cover of this guide.

●

Phone support period

●

Placing a call

●

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including

Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go

www.hp.com/support

. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide

the following information:

●

Model number (located on the label on the front of the HP All-in-One)

●

Serial number (located on the back or bottom of the HP All-in-One)

●

Messages that appear when the situation occurs

●

Answers to these questions:

–

Has this situation happened before?

–

Can you re-create it?

–

Did you add any new hardware or software to your computer at about the time that this

situation began?

–

Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was

moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be

available at the HP online support Web site:

www.hp.com/support

. Contact your HP dealer or call

the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go

www.hp.com/support

, select your country/region and language, then explore the services and

warranty area for information about the extended service plans.

Chapter 5

104

HP Photosmart C7100 All-in-One series

Troubleshooting and support