HP Photosmart C7100 Basics Guide - Page 88

●

Fax over Internet Protocol (FoIP)

●

An ISDN service

Cause

The HP All-in-One might be connected to a telephone wall jack that is set up for digital

phones.

Solution

Make sure you connect the HP All-in-One to an analog phone line or you will not

be able to send or receive faxes. To check if your phone line is digital, connect a regular analog

phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it

might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone

line and try sending or receiving a fax.

Cause

The HP All-in-One shares the same phone line with a DSL service and the DSL

modem might not be properly grounded.

Solution

If the DSL modem is not properly grounded, it can create noise on the phone line.

Phone lines with poor sound quality (noise) can cause faxing problems. You can check the

sound quality of the phone line by plugging a phone into the telephone wall jack and listening

for static or other noise.

If you hear noise, do the following

1.

Turn off your DSL modem and completely remove power for at least 15 minutes.

2.

Turn the DSL modem back on.

3.

Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try sending

or receiving a fax.

Note

You might notice static on the phone line again in the future. If the HP All-in-

One stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your phone company. For information on turning your

DSL modem off, contact your DSL provider for support.

Cause

You are faxing over the Internet using an IP phone, and there was a problem with the

transmission.

Solution

Try resending your fax at a later time. Also, make sure your Internet service provider

supports faxing over the Internet.

If the problem persists, contact your Internet service provider.

The HP All-in-One cannot send faxes, but can receive faxes

Cause

The HP All-in-One is not set up properly for faxing.

Solution

Follow the instructions provided in this guide to set up the HP All-in-One properly

for faxing, based on the equipment and services you have on the same phone line as the

HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure

you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report

for information on how to fix the problem.

Cause

The HP All-in-One might be dialing too fast or too soon.

Solution

You might need to insert some pauses in the number sequence. For example, if

you need to access an outside line before dialing the phone number, insert a pause following

the access number. If your number is 95555555, and 9 accesses an outside line, you might

insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press

the

Space

button repeatedly until a dash (

-

) appears on the display.

If you are using a speed dial entry to send the fax, update the speed dial entry to include pauses

in the number sequence.

Basics Guide

85

Troubleshooting and support

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	17
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	20
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	54
Change settings on the HP All-in-One to receive faxes	56
Set the answer mode	56
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	57
Test your fax setup	58
Set the fax header	58
Use the HP All-in-One features	60
Load originals and load paper	60
Load originals	60
Load 10 x 15 cm (4 x 6 inch) photo paper	60
Load an original in the Slide and Negative Film holder	61
Avoid paper jams	64
Make a copy	64
Scan an image	64
Scan an original to a computer	65
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Scan slides or negative film	67
Print 10 x 15 cm (4 x 6 inch) photos	68
Print from a software application	70
Send a basic fax	71
Replace the ink cartridges	72
Align the printer	74
Clean the HP All-in-One	75
Clean the glass	75
Clean the lid backing	75
Clean the exterior	76
Troubleshooting and support	77
Uninstall and reinstall the software	77
Hardware setup troubleshooting	78
Fax setup troubleshooting	80
The fax test failed	80
Network setup troubleshooting	95
Wired network setup troubleshooting	95
Wireless setup troubleshooting	97
Network software installation troubleshooting	100
Clear paper jams	101
Information on ink cartridges	102
Ink cartridge messages	102
Support process	107
HP support by phone	107
Phone support period	107
Placing a call	107
After the phone support period	107
Additional warranty options	107
Technical information	108
System requirements	108
Paper specifications	108
Paper tray capacities	108
Paper sizes	108
Print specifications	108
Copy specifications	109
Scan specifications	109
Fax specifications	109
Physical specifications	109
Power specifications	109
Environmental specifications	110
Acoustic information	110
Environmental product stewardship program	110
Regulatory notices	110
Regulatory model identification number	110
Ink cartridge warranty information	110
Warranty	111

HP Photosmart C7100 Basics Guide - Page 88

Cause, Solution, Space, Basics Guide, Fax over Internet Protocol FoIP

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