HP Photosmart C7100 Basics Guide - Page 90

Cause, Fax Speed, Solution, Medium 14400, Slow 9600, Auto Answer, Start Fax Black, Start Fax, Color

Get HP Photosmart C7100 - All-in-One Printer PDF manuals and user guides View all HP Photosmart C7100 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 90 highlights

Troubleshooting and support To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP All-in-One, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone Cause The Fax Speed setting might be set too fast. Solution Try setting the Fax Speed to Medium (14400) or Slow (9600), and then resend the fax. The HP All-in-One cannot receive faxes, but can send faxes Cause The HP All-in-One is not set up properly for faxing. Solution Follow the instructions in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. Cause Auto Answer is turned off, which means that the HP All-in-One will not answer incoming calls. You must be available to respond in person to incoming fax calls, or the HP Allin-One will not answer the incoming fax call. Solution Depending on your office setup, you might be able to set the HP All-in-One to answer incoming calls automatically. If you must have Auto Answer off, you will need to press Start Fax Black or Start Fax Color to receive a fax. Tip If you are not close enough to the HP All-in-One to reach the control panel, wait several seconds, and then press 1 2 3 on your phone. If the HP All-in-One does not begin receiving the fax, wait several more seconds and press 1 2 3 again. After the HP All-in-One begins to receive the fax, you can hang up the phone. Cause You subscribe to a voice mail service at the same phone number you use for fax calls. Solution Set the HP All-in-One to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. Cause You have a computer dial-up modem on the same phone line as the HP All-in-One. Basics Guide 87

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT
on the HP All-in-One, as shown below.
1
Telephone wall jack
2
Use the phone cord supplied in the box with the HP All-in-One
3
Telephone
Cause
The
Fax Speed
setting might be set too fast.
Solution
Try setting the
Fax Speed
to
Medium (14400)
or
Slow (9600)
, and then resend
the fax.
The HP All-in-One cannot receive faxes, but can send faxes
Cause
The HP All-in-One is not set up properly for faxing.
Solution
Follow the instructions in this guide to set up the HP All-in-One properly for faxing,
based on the equipment and services you have on the same phone line as the HP All-in-One.
Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up
properly.
The HP All-in-One prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
Cause
Auto Answer
is turned off, which means that the HP All-in-One will not answer
incoming calls. You must be available to respond in person to incoming fax calls, or the HP All-
in-One will not answer the incoming fax call.
Solution
Depending on your office setup, you might be able to set the HP All-in-One to
answer incoming calls automatically.
If you must have
Auto Answer
off, you will need to press
Start Fax Black
or
Start Fax
Color
to receive a fax.
Tip
If you are not close enough to the HP All-in-One to reach the control panel, wait
several seconds, and then press
1 2 3
on your phone. If the HP All-in-One does not
begin receiving the fax, wait several more seconds and press
1 2 3
again. After the
HP All-in-One begins to receive the fax, you can hang up the phone.
Cause
You subscribe to a voice mail service at the same phone number you use for fax calls.
Solution
Set the HP All-in-One to answer faxes manually. You cannot receive faxes
automatically if you have a voice mail service at the same phone number you use for fax calls.
You must receive faxes manually; this means you must be available to respond in person to
incoming fax calls.
Cause
You have a computer dial-up modem on the same phone line as the HP All-in-One.
Basics Guide
87
Troubleshooting and support