HP Photosmart C7100 Basics Guide - Page 102

3.

Gently pull the paper out of the rollers.

Caution

If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the device. If you

do not remove all the pieces of paper from the HP All-in-One, more paper jams are

likely to occur.

4.

Replace the rear door. Gently push the door forward until it snaps into place.

5.

Turn on the HP All-in-One, and then press

OK

to continue the current job.

Information on ink cartridges

The following tips help maintain HP ink cartridges and ensure consistent print quality.

●

Keep all ink cartridges in the original sealed packages until they are needed.

●

Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a

power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the

HP All-in-One, the print head assembly might not return to the correct position.

●

Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

●

HP recommends that you do not remove the ink cartridges from the HP All-in-One until you

have replacement cartridges available to install. If you are transporting the HP All-in-One make

sure you leave the ink cartridges installed to avoid ink leakage from the print head assembly.

●

Clean the print head when you notice a significant decrease in print quality.

●

Do not clean the print head unnecessarily. This wastes ink and shortens the life of the

cartridges.

●

Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can

cause temporary printing problems.

If you are experiencing problems with printing, you might have a problem with one of the print

cartridges.

For more information, see the onscreen Help.

Ink cartridge messages

Use this section to solve ink cartridge-related error messages that you might encounter while using

the HP All-in-One.

Calibration error

Cause

An incorrect type of paper is loaded in the input tray.

Solution

If you have color or photo paper loaded in the input tray when the printer aligns,

the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and

then press

OK

on the control panel.

Cannot print

Cause

The indicated ink cartridge(s) are out of ink.

Solution

Replace the indicated ink cartridge(s) immediately so that you can resume printing.

The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are replaced. All

printing will stop.

For more information, see:

Replace the ink cartridges

The following ink cartridges cannot be used after device initialization and must be

replaced

Cause

The wrong ink cartridge(s) are installed.

Solution

The indicated ink cartridge(s) cannot be used after the device has undergone first-

time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-

Basics Guide

99

Troubleshooting and support

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	17
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	20
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	54
Change settings on the HP All-in-One to receive faxes	56
Set the answer mode	56
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	57
Test your fax setup	58
Set the fax header	58
Use the HP All-in-One features	60
Load originals and load paper	60
Load originals	60
Load 10 x 15 cm (4 x 6 inch) photo paper	60
Load an original in the Slide and Negative Film holder	61
Avoid paper jams	64
Make a copy	64
Scan an image	64
Scan an original to a computer	65
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Scan slides or negative film	67
Print 10 x 15 cm (4 x 6 inch) photos	68
Print from a software application	70
Send a basic fax	71
Replace the ink cartridges	72
Align the printer	74
Clean the HP All-in-One	75
Clean the glass	75
Clean the lid backing	75
Clean the exterior	76
Troubleshooting and support	77
Uninstall and reinstall the software	77
Hardware setup troubleshooting	78
Fax setup troubleshooting	80
The fax test failed	80
Network setup troubleshooting	95
Wired network setup troubleshooting	95
Wireless setup troubleshooting	97
Network software installation troubleshooting	100
Clear paper jams	101
Information on ink cartridges	102
Ink cartridge messages	102
Support process	107
HP support by phone	107
Phone support period	107
Placing a call	107
After the phone support period	107
Additional warranty options	107
Technical information	108
System requirements	108
Paper specifications	108
Paper tray capacities	108
Paper sizes	108
Print specifications	108
Copy specifications	109
Scan specifications	109
Fax specifications	109
Physical specifications	109
Power specifications	109
Environmental specifications	110
Acoustic information	110
Environmental product stewardship program	110
Regulatory notices	110
Regulatory model identification number	110
Ink cartridge warranty information	110
Warranty	111

HP Photosmart C7100 Basics Guide - Page 102

Information on ink cartridges, Ink cartridge messages - paper jam

Page 102 highlights