HP Photosmart C7100 Basics Guide - Page 105

Solution, Cause, Contact HP, HP Photosmart C7100 All-in-One series

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Troubleshooting and support Chapter 5 Solution Remove any objects that are blocking the print head assembly. To clear the print head assembly 1. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. 2. Remove any objects that are blocking the print head assembly, including any packing materials. 3. Turn the HP All-in-One off, then turn it on again. 4. Close the ink cartridge door. Print head failure Cause The print head assembly or the ink delivery system has failed and the HP All-in-One can no longer print. Solution Contact HP Support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Printer alignment failed Cause An incorrect type of paper is loaded in the input tray. Solution If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor. Contact HP Support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause The print head assembly or sensor is defective. Solution Contact HP Support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Replace ink cartridges soon Cause This warning indicates one or more ink cartridge is out of ink. Solution You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or press OK on the control panel to continue. For more information, see: Replace the ink cartridges 102 HP Photosmart C7100 All-in-One series

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Solution
Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1.
Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
2.
Remove any objects that are blocking the print head assembly, including any packing
materials.
3.
Turn the HP All-in-One off, then turn it on again.
4.
Close the ink cartridge door.
Print head failure
Cause
The print head assembly or the ink delivery system has failed and the HP All-in-One
can no longer print.
Solution
Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information on calling
for technical support.
Printer alignment failed
Cause
An incorrect type of paper is loaded in the input tray.
Solution
If you have color or photo paper loaded in the input tray when you align the printer,
the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again. If the alignment fails again, you might have a defective sensor.
Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information on calling
for technical support.
Cause
The print head assembly or sensor is defective.
Solution
Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information on calling
for technical support.
Replace ink cartridges soon
Cause
This warning indicates one or more ink cartridge is out of ink.
Solution
You might be able to continue printing for a short period of time with ink remaining
in the print head assembly. Replace the indicated ink cartridge(s) or press
OK
on the control
panel to continue.
For more information, see:
Replace the ink cartridges
Chapter 5
102
HP Photosmart C7100 All-in-One series
Troubleshooting and support