HP Photosmart C7100 Basics Guide - Page 97

Solution

Try reinserting the cables. Or, if necessary, try a different cable.

Cause

The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution

This indicates that the HP All-in-One is not connected properly to the network.

Check the following:

●

Make sure all cables are connected properly and securely.

●

If the cables are connected properly, your access point, router, or home gateway might

not be sending an address. If this is the case, you might need to reset the device.

●

Make sure the HP All-in-One is on the correct network.

Cause

The HP All-in-One is on the wrong subnet or gateway.

Solution

Print a network configuration page, and verify that the router and HP All-in-One are

on the same subnet and gateway.

To print the network configuration page

1.

On the control panel of the HP All-in-One, press

Setup

.

2.

Press

until

Network

is highlighted, and then press

OK

.

3.

Press

until

View Network Settings


OK

.

4.

Press

until

Print Network Configuration Page


OK

.

This prints the network configuration page.

I am using a cable modem without a router and I do not have IP addresses

Cause

If you have a computer with a cable modem, a separate Local Area Network (LAN)

for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses

to the other computers and to the HP All-in-One.

Solution

To obtain an IP address for the computer with the cable modem

➔

Your Internet Service Provider (ISP) assigns either a static or dynamic IP address to the

computer with the cable modem.

To assign IP addresses to the remaining computers and the HP All-in-One

➔

Use AutoIP to assign IP addresses to the remaining computers and the HP All-in-One.

Do not assign a static IP address.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the device

display for specific error messages.

●

You do not see the SSID

●

Weak signal

●

Error message: Cannot connect to network

●

Error message: Cannot connect to network. Unsupported authentication or encryption type

●

Error message: Invalid WEP Key

●

Error message: Invalid passphrase

●

Error message: The access point timed out before a connection could be made

●

Error message: More than 1 SecureEZ Setup access point found

●

Error message: Another device connected to the access point before your device tried

connecting

You do not see the SSID

Cause

Your access point is not broadcasting its network name (SSID) because the

Broadcast SSID

option is turned off..

Chapter 5

94

HP Photosmart C7100 All-in-One series

Troubleshooting and support

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	17
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	20
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	54
Change settings on the HP All-in-One to receive faxes	56
Set the answer mode	56
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	57
Test your fax setup	58
Set the fax header	58
Use the HP All-in-One features	60
Load originals and load paper	60
Load originals	60
Load 10 x 15 cm (4 x 6 inch) photo paper	60
Load an original in the Slide and Negative Film holder	61
Avoid paper jams	64
Make a copy	64
Scan an image	64
Scan an original to a computer	65
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Scan slides or negative film	67
Print 10 x 15 cm (4 x 6 inch) photos	68
Print from a software application	70
Send a basic fax	71
Replace the ink cartridges	72
Align the printer	74
Clean the HP All-in-One	75
Clean the glass	75
Clean the lid backing	75
Clean the exterior	76
Troubleshooting and support	77
Uninstall and reinstall the software	77
Hardware setup troubleshooting	78
Fax setup troubleshooting	80
The fax test failed	80
Network setup troubleshooting	95
Wired network setup troubleshooting	95
Wireless setup troubleshooting	97
Network software installation troubleshooting	100
Clear paper jams	101
Information on ink cartridges	102
Ink cartridge messages	102
Support process	107
HP support by phone	107
Phone support period	107
Placing a call	107
After the phone support period	107
Additional warranty options	107
Technical information	108
System requirements	108
Paper specifications	108
Paper tray capacities	108
Paper sizes	108
Print specifications	108
Copy specifications	109
Scan specifications	109
Fax specifications	109
Physical specifications	109
Power specifications	109
Environmental specifications	110
Acoustic information	110
Environmental product stewardship program	110
Regulatory notices	110
Regulatory model identification number	110
Ink cartridge warranty information	110
Warranty	111

HP Photosmart C7100 Basics Guide - Page 97

Wireless setup troubleshooting

Page 97 highlights