HP Photosmart C7100 Basics Guide - Page 93
Cause, Backup, Fax Reception, Solution, Backup Fax Reception, Fax Log, Rings to, Answer - jams
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Troubleshooting and support Chapter 5 One from printing faxes, review the display for information on the error condition. Also, check for the following problems: ● The HP All-in-One is not set up properly for faxing. ● There is no paper loaded in the input tray. ● There is a paper jam. ● The ink cartridge door is open. Close the ink cartridge door, as shown below: ● The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Resolve any problems found. If there are any unprinted faxes stored in memory, the HP Allin-One will begin printing all stored faxes in memory. Note To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One. Cause An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution Check for the following problems: ● The HP All-in-One is turned off. Press the On button to turn on the device. ● The HP All-in-One is not set up properly for faxing. ● There is no paper loaded in the input tray. ● There is a paper jam. ● The ink cartridge door is open. Close the ink cartridge door. ● The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Note If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off. After you resolve any problems found, the HP All-in-One can begin answering incoming fax calls. Fax tones are recorded on my answering machine Cause The answering machine is not set up properly with the HP All-in-One or the Rings to Answer setting is not correct. 90 HP Photosmart C7100 All-in-One series