HP Photosmart C7100 Basics Guide - Page 89

Cause, Solution, Start Fax Black, Start Fax Color, HP Photosmart C7100 All-in-One series

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Troubleshooting and support Chapter 5 You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. Cause The number you entered when sending the fax is not in the proper format. Solution Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system. If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. Cause The receiving fax machine is having problems. Solution To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. The HP All-in-One is having problems sending a manual fax Cause The recipient's fax machine might not support receiving faxes manually. Solution Check with the recipient to see if their fax machine can receive faxes manually. Cause You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones. Solution If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail. Cause The telephone used to initiate the fax call was not connected directly to the HP Allin-One or was not connected properly. Solution Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. 86 HP Photosmart C7100 All-in-One series

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You can also send the fax using monitor dialing. This enables you to listen to the phone line
as you dial. You can set the pace of your dialing and respond to prompts as you dial.
Cause
The number you entered when sending the fax is not in the proper format.
Solution
Check to see that the fax number you entered is correct and in the proper format.
For example, you might need to dial a "9" prefix, depending on your phone system.
If your phone line has a PBX system, make sure you are dialing the number for an outside line
before dialing the fax number.
Cause
The receiving fax machine is having problems.
Solution
To check this, try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient
to check the receiving fax machine for any problems.
The HP All-in-One is having problems sending a manual fax
Cause
The recipient's fax machine might not support receiving faxes manually.
Solution
Check with the recipient to see if their fax machine can receive faxes manually.
Cause
You did not press
Start Fax Black
or
Start Fax Color
within three seconds of hearing
fax tones.
Solution
If you are sending a fax manually, make sure that you press
Start Fax Black
or
Start Fax Color
within three seconds of hearing the recipient's fax tones, otherwise the
transmission might fail.
Cause
The telephone used to initiate the fax call was not connected directly to the HP All-
in-One or was not connected properly.
Solution
Note
This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil,
Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea,
Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia,
Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 5
86
HP Photosmart C7100 All-in-One series
Troubleshooting and support