ZyXEL NBG6515 User Guide - Page 169
Internet Access
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Chapter 26 Troubleshooting 3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. See Appendix A on page 173. 4 Make sure your computer is in the same subnet as the NBG. (If you know that there are routers between your computer and the NBG, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Appendix B on page 184. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the NBG. See Appendix B on page 184. 5 Reset the device to its factory defaults, and try to access the NBG with the default IP address. See Section 3.3 on page 30. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestion • If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. I can see the Login screen, but I cannot log in to the NBG. 1 Make sure you have entered the password correctly. The default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. 3 Disconnect and re-connect the power adaptor or cord to the NBG. 4 If this does not work, you have to reset the device to its factory defaults. See Section 26.4 on page 171. 26.3 Internet Access I cannot access the Internet. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 2 Make sure you entered your ISP account information correctly in the wizard. These fields are casesensitive, so make sure [Caps Lock] is not on. NBG6515 User's Guide 169