Cisco 7920 Administration Guide - Page 190

Resolving Startup and Connectivity Problems Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920 Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file might be corrupted. To create a new configuration file, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco CallManager, select Device > Phone > Find to locate the phone experiencing problems. Choose Delete to remove the phone from the Cisco CallManager database. Add the phone back to the Cisco CallManager database. See the "Adding Users to Cisco CallManager" section on page 7-13 for details. Power cycle the Cisco Wireless IP Phone. Note When you remove a phone from the Cisco CallManager database, its configuration file is deleted from the Cisco CallManager TFTP server. The directory number (DN) remains in the Cisco CallManager database as an unassigned DN. You can assign these DNs to other devices or delete them from the Cisco CallManager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco CallManager Administration Guide for more information. Related Topics • Resolving Startup and Connectivity Problems, page 9-2 • Resolving Voice Quality and Roaming Problems, page 9-11 • Troubleshooting Tips for the Cisco Wireless IP Phone 7920, page 9-17 9-10 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 OL-7104-01