Dell XPS M2010 Owner's Manual - Page 147

Problems With Your Order, Product Information, Returning Items for Warranty Repair or Credit

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To contact Dell's support service, see "Obtaining Assistance" on page 145 and then call the number for your country as listed in "Contacting Dell" on page 150. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 150. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 150. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 150. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 149), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 87). 4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Obtaining Assistance 147

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Obtaining Assistance
147
To contact Dell's support service, see "Obtaining Assistance" on page 145 and then call the number for
your country as listed in "Contacting Dell" on page 150.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone
number to call for your region, see "Contacting Dell" on page 150.
Product Information
If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at
www.dell.com
. For the telephone number to call for your region or to speak
to a sales specialist, see "Contacting Dell" on page 150.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on page 150.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 149), indicating the
tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics"
on page 87).
4
Include any accessories that belong with the item(s) being returned (power cables, software floppy
disks, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and
returned to you.