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HP Color LaserJet CM4730 HP Color LaserJet CM4730 MFP - Software Technical Ref - Page 226

Troubleshooting the printer setup, Uninstall the Macintosh printing system - mfp duplex issue

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10. If the MFP has a duplex unit, select the Duplex Unit check box. 11. For the Paper Matching drop-down menu, select one of the following: ● Prompt User for correct size (default) ● Nearest Size & Scale ● Nearest Size & Crop 12. Click Apply Changes, and then close the Printer List dialog. Troubleshooting the printer setup If the printer does not appear in the printer list after an installation: Carry out each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the MFP and the computer and that the MFP is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the MFP off and then back on again. ● Turn the computer off and then back on again. ● If you are using a USB hub on the computer, disconnect the other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after an installation: 1. Unplug USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the MFP software. 4. Turn the computer off and then on again. 5. Reconnect the USB cable from the computer to the MFP. If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the MFP from the list, and then browse manually for the HP Color LaserJet CM4730MFP PPD. Uninstall the Macintosh printing system Follow these instructions to uninstall the Macintosh Printing System. 1. Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in System/Library/Printers/PPDs/Contents/Resources:.lproj, where is the appropriate language. 2. Choose the HP Color LaserJet cm4730.gz file and drag it to Trash. 3. Empty the Trash. 4. To uninstall the HP Device Configuration application and supporting files, go to /Applications/HP EWS Device Configuration and run the HP Uninstaller application. Macintosh 208 Chapter 5 Macintosh ENWW

Section	Page
Purpose and scope	19
Introduction	19
Device features	22
Printing-system software	24
System requirements	24
Windows	24
Macintosh	25
Linux	25
UNIX	25
Operating-system support	25
Standalone drivers	26
Print driver support in other operating systems	26
Availability	27
Printing-system software on the Web	27
In-box printing-system software CDs	28
Windows partition	28
CD versions	29
HP Color LaserJet CM4730MFP documentation	35
HP Color LaserJet CM4730MFP User Guide	36
HP Color LaserJet CM4730 MFP Printing-System Install Notes	37
HP Embedded Web Server User Guide	38
HP Jetdirect Administrator's Guide	38
HP LaserJet MFP Analog Send Fax Driver Guide	39
HP LaserJet MFP Analog Fax User Guide	39
HP LaserJet MFP Send Fax Driver Install Notes	40
HP Driver Preconfiguration Support Guide	40
HP Device Installer Customization Wizard Administrator's Guide	40
Software description	41
Introduction	41
Windows printing-system software	42
Printing system and installer	42
HP Color LaserJet CM4730MFP printing-system software CD for Windows systems	42
Installer features	46
HP Color LaserJet CM4730MFP drivers	47
Select the best print driver	48
Complete LaserJet printing system	48
HP PCL 6 driver	48
HP PCL 5 driver	48
PS Emulation driver	48
HP universal print drivers	48
HP print drivers	49
Driver version numbers for Windows operating systems	49
Windows driver configuration	51
Driver autoconfiguration	51
Bidirectional communication	51
Enterprise AutoConfiguration	52
Update Now	52
HP Driver Preconfiguration	52
Lockable features	54
Continuous export	54
HP Driver Diagnostic Printer Check Tool	55
International Color Consortium profiles	56
PANTONE color profiles	57
HP Easy Printer Care	58
HP embedded Web server	59
Access to the HP EWS	59
The HP EWS frame	60
Information tab	60
Links to off-product solutions	62
Device Status screen	62
Configuration Page screen	63
Settings tab	65
Configure Device screen	66
Alerts	67
Security	69
Networking tab	69
HP Web Jetadmin	71
Install Microsoft Windows printing-system components	73
Introduction	73
Font support	74
Basic fonts	74
Default fonts	74
Print-driver installation instructions	80
General Windows installation instructions	80
Install from the printing-system CD	80
Install from a network or from downloaded files	80
Detailed instructions for Windows installation	81
Help, Back, Next, and Cancel buttons	81
Direct-connect installation through a USB port	81
Unsupported operating system dialog box	81
Installation dialog-box sequence	82
Modify a pre-existing installation	105
Install drivers by using Add Printer Wizard	106
Installer Customization Wizard for Windows	107
The Installer Customization Wizard	108
Dialog boxes	108
Distribution	123
Point and Print installation for Windows Vista, Windows 2000, Windows XP, and Windows Server 2003	124
Set a default printer	124
HP PCL 6, PCL 5, and PS Emulation drivers for Microsoft Windows	125
Introduction	125
Access to print drivers in Windows 2000, Windows XP, Windows Server 2003, and Windows Vista	127
Device control panel	127
Software-program print dialog box	127
Print-driver user interface	127
Printing Preferences driver tabs	127
Properties driver tabs	128
Help system	130
What's this? Help	130
Context-sensitive Help	130
Incompatible Print Settings messages	130
Advanced tab features	132
Paper/Output	133
Copy Count	134
Collated	134
Graphic	134
Image Color Management	135
True Type Font	135
Document Options	135
Advanced Printing Features	135
Print Optimizations	136
PostScript Output Options (PS emulation driver only)	136
Printer Features	137
Layout Options	138
Printing Shortcuts tab features	139
Factory Defaults	140
General Everyday Printing	140
Paper source	140
Staple	141
Page size	141
Orientation	141
Print on both sides	142
Paper type	142
Pages per sheet	143
Document preview image	143
Paper/Quality tab features	144
Paper Options	145
Page size:	145
Custom Paper Size	146
Name	146
Paper Size	147
Units	147
Custom width and height control limits	147
Paper source:	147
Paper type:	148
Special pages	149
Covers	149
Print pages on different paper	150
Document preview image	151
HP Digital Imaging	152
Effects tab features	154
Resizing Options	155
Actual size	155
Print document on	155
Scale to fit	155
% of actual size	156
Document preview image	156
Watermarks	156
Current watermarks	157
Watermark Message	158
Message Angle	158
Font Attributes	158
Default watermark settings	159
Finishing tab features	161
Document options	162
Print on both sides	162
Automatically print on both sides	162
Manually print on both sides	163
Flip pages up	164
Booklet layout	165
Book and booklet printing	165
Print a booklet	166
Pages per sheet	166
Print page borders	167
Page order	167
Document preview image	167
Orientation	168
Output tab features	169
Output Options	170
Output Bin Options	170
Document preview image	171
Job Storage tab features	172
Status group box	173
Job Storage Mode	173
Off	174
Proof and Hold	174
Personal Job	174
Quick Copy	175
Stored Job	175
Make Job Private	175
Job Notification Options	175
User Name	176
Job Name	176
Using job-storage features when printing	177
Releasing a job-storage print job	177
Deleting a job-storage print job	177
Color tab features	179
Color Options	180
Automatic	180
Manual	180
General	181
Neutral Grays	182
Halftone	182
Color Themes	182
Default (sRGB)	182
Image Optimization (sRGB)	182
Adobe RGB (1998)	183
None	183
Custom Profile	183
Document preview image	183
Services tab features	184
Internet Services	185
Device services	185
Device Settings tab features	186
Form to Tray Assignment	189
Font Substitution Table	190
External Fonts	190
Installing external fonts	191
Removing external fonts	192
Installable Options	192
Automatic Configuration	192
Duplex Unit (for 2-Sided Printing)	193
Allow Manual Duplexing	193
Accessory Output Bin	193
Printer Memory	193
Printer Hard Disk	193
Job Storage	193
Mopier Mode	193
Mopier mode and collation	194
PS Emulation driver Device Settings	195
Available PostScript Memory	195
Output Protocol	196
Send Ctrl-D Before Each Job	196
Send Ctrl-D After Each Job	196
Convert Gray Text to PostScript Gray	196
Convert Gray Graphics to PostScript Gray	196
Add Euro Currency Symbol to PostScript Fonts	197
Job Timeout	197
Wait Timeout	197
Minimum Font Size to Download as Outline	197
Maximum Font Size to Download as Bitmap	197
Postscript Passthrough	197
JPEG Passthrough	198
Installable Options	198
About tab features	199
Status Notification Popup (SNP)	201
Macintosh	203
Introduction	203
Macintosh printing-system software	204
Hardware requirements	204
Operating-system support	204
Availability	204
Printing-system software on the Web	205
Printing-system software	205
Software component availability	205
In-box printing-system software CDs	205
Macintosh partition	205
CD versions	206
Macintosh install and uninstall instructions	208
Macintosh component descriptions	208
HP LaserJet PPDs	208
PDEs	208
HP Embedded Web Server	209
Install notes (Readme file)	209
Online help	209
Install the Macintosh printing system	209
General installation for Macintosh operating systems	209
Detailed Mac OS X installation	210
Main Install dialog sequence	210
Printer setup	214
Set up a printer with Mac OS X V10.4 or later)	215
Set up a printer with Mac OS X V10.3	220
Set up a printer with Mac OS X V10.2.8	224
Troubleshooting the printer setup	226
Uninstall the Macintosh printing system	226
Macintosh HP Printer Utility	227
Access to the HP Printer Utility	227
Supplies Status	232
Device Information	235
HP Support	236
File Upload	238
Update Firmware	240
Duplex mode	240
Trays Configuration	241
Lock Resources	242
Stored Jobs	243
Releasing a job-storage print job	244
Deleting a job-storage print job	245
E‑mail Alerts	245
Network Settings	246
Bonjour Settings	248
Additional Settings	248
HP Embedded Web Server (EWS)	249
Access to the HP EWS	249
Information tab	251
Device Status	252
Configuration page	252
Supplies Status page	254
Event Log	256
Usage Page	258
Device Information	260
Control Panel	260
Print	261
Printing a file or updating firmware from the Print screen	262
Settings tab	262
Configure Device	262
Using the menus on the Configure Device screen	263
E-mail Server	263
Configuring outgoing e-mail	264
Configuring the return e-mail address	264
Alerts	264
AutoSend	267
Turn on the AutoSend feature	267
Security	268
Edit Other Links	268
Adding a link	269
Removing a link	269
Device Information	269
Language	270
Date & Time	271
Date/Time Format	272
Clock Drift Correction	272
Wake Time	273
Restrict Colors	273
Networking tab	274
Configuration	275
Security section	276
Diagnostics section	276
Engineering Details	277
Introduction	277
Remote firmware updates	278
Print the configuration page	279
Print a menu map	280
Downloading the new firmware from the HP Web site	280
Downloading the new firmware to the MFP	280
Printer messages during the firmware update	281
Remote firmware update by using an executable RFU files	282
Remote firmware update by using FTP through a browser	283
Remote firmware update by using FTP on a direct network connection	283
Windows operating systems	284
Macintosh operating systems	285
Remote firmware update through an optional parallel port	285
Windows 2000, Windows XP, Windows Server 2003, and Windows Vista	285
Remote firmware update through a Windows network	286
Remote firmware update through a USB connection	287
Remote firmware update for UNIX systems	288
Remote firmware update by using the HP Printer Utility	288
Remote firmware update by using the LPR command	289
Remote firmware update through HP Web Jetadmin	289
Remote firmware update through the HP Embedded Web Server	290
Printing print-ready documents	292
Print-ready file printing by using FTP through a browser	292
Print-ready file printing by using FTP on a direct network connection	292
Windows operating systems	293
Macintosh operating systems	293
Print-ready printing by using a local Windows port	294
Windows 2000, Windows XP, Windows Server 2003, Windows Vista	294
Print-ready file printing in a Windows network	295
Print-ready file printing in UNIX systems	295
Print-ready file printing by using the LPR command	295
Status Notification Popup (SNP)	296
Configure SNPs	297
HP Driver Preconfiguration	297
Registry settings	298
Media attributes	300
Media sources and destinations	300
Media-source commands	300
Driver-supported media sizes	301
Driver-supported media types	302
Custom paper sizes	303
Media-type commands	304
Uninstall	306

Match case Limit results 1 per page

10.

If the MFP has a duplex unit, select the

Duplex Unit

check box.

11.

For the

Paper Matching

drop-down menu, select one of the following:

●

Prompt User for correct size

(default)

●

Nearest Size & Scale

●

Nearest Size & Crop

12.

Click

Apply Changes

, and then close the

Printer List

dialog.

Troubleshooting the printer setup

If the printer does not appear in the printer list after an installation:

Carry out each one of these solutions in the order given, and restart the setup process after each one

to see if the issue has been resolved.

●

Verify that the USB or network cable is connected between the MFP and the computer and that

the MFP is powered on.

●

Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a

different USB port.

●

Turn the MFP off and then back on again.

●

Turn the computer off and then back on again.

●

If you are using a USB hub on the computer, disconnect the other USB devices from the hub.

If the wrong PPD appears in the Kind column in the printer list after an installation:

Unplug USB cable.

Delete the print queue with the incorrect type (for example, Generic PostScript Printer).

Reinstall the MFP software.

Turn the computer off and then on again.

Reconnect the USB cable from the computer to the MFP.

If these steps do not resolve the problem, delete the incorrect print queue, click

Add

, choose the MFP

from the list, and then browse manually for the

HP Color LaserJet CM4730MFP

PPD.

Uninstall the Macintosh printing system

Follow these instructions to uninstall the Macintosh Printing System.

Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed

System/Library/Printers/PPDs/Contents/Resources:<lang>.lproj

, where

<lang>

is the

appropriate language.

Choose the

HP Color LaserJet cm4730.gz

file and drag it to

Trash

Empty the

Trash

To uninstall the HP Device Configuration application and supporting files, go to /Applications/HP

EWS Device Configuration and run the HP Uninstaller application.

208

Chapter 5

Macintosh

ENWW

Macintosh