HP DL360 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide - Page 93

Table D-4, Problems After Initial Startup, Problem, Possible Cause, Possible Solution

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Troubleshooting Table D-4: Problems After Initial Startup Problem The system cannot load SmartStart. Possible Cause Wrong version of SmartStart is being installed. The optical drive/diskette drive assembly is not set as a bootable device. The optical drive/diskette drive assembly is either not installed, or is not properly connected. Possible Solution 1. Review the SmartStart release notes and user documentation. 2. Refer to the HP website to validate the version of SmartStart. 1. Press the F9 key to run the ROM-Based Setup Utility (RBSU). 2. Set defaults and exit the utility. 3. Rerun RBSU to confirm the system configuration. Refer to Chapter 4, "Server Configuration and Utilities," or refer to the ROM-Based Setup Utility User Guide, for complete instructions on the use of RBSU. 1. Power down the server. 2. Ensure that the optical drive/diskette drive assembly is installed. 3. Remove and reseat the optical drive/diskette drive assembly. 4. Reseat the cable between the backplane and the optical drive/diskette drive assembly to ensure proper connection. Refer to the HP ProLiant DL360 Generation 3 server Maintenance and Service Guide for connection information. If the cable is not the problem, refer to the Servers Troubleshooting Guide for other options. continued D-10 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide HP CONFIDENTIAL Writer: Richard O. Heath File Name: i-appd Troubleshooting.doc Codename: Ertl Part Number: 293974-001 Last Saved On: 10/11/02 11:23 AM

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Troubleshooting
D-10
HP ProLiant DL360 Generation 3 Server Setup and Installation Guide
HP CONFIDENTIAL
Writer: Richard O. Heath File Name: i-appd Troubleshooting.doc
Codename: Ertl Part Number: 293974-001 Last Saved On: 10/11/02 11:23 AM
Table D-4:
Problems After Initial Startup
Problem
Possible Cause
Possible Solution
The system cannot
load SmartStart.
Wrong version of
SmartStart is being
installed.
1.
Review the SmartStart release notes and
user documentation.
2.
Refer to the HP website to validate the
version of SmartStart.
The optical
drive/diskette drive
assembly is not set as a
bootable device.
1.
Press the
F9
key to run the ROM-Based
Setup Utility (RBSU).
2.
Set defaults and exit the utility.
3.
Rerun RBSU to confirm the system
configuration.
Refer to Chapter 4, “Server Configuration and
Utilities,” or refer to the
ROM-Based Setup Utility
User Guide
, for complete instructions on the use
of RBSU.
The optical
drive/diskette drive
assembly is either not
installed, or is not
properly connected.
1.
Power down the server.
2.
Ensure that the optical drive/diskette drive
assembly is installed.
3.
Remove and reseat the optical
drive/diskette drive assembly.
4.
Reseat the cable between the backplane
and the optical drive/diskette drive assembly
to ensure proper connection.
Refer to the
HP ProLiant DL360
Generation 3 server Maintenance and
Service Guide
for connection information.
If the cable is not the problem, refer to the
Servers Troubleshooting Guide
for other
options.
continued